Solutions Engineer

About Firsthand

Firsthand is building the industry's first AI-powered Brand Agent platform that transforms how advertisers and publishers engage with consumers, anywhere online. Through Brand Agents, Firsthand leverages a company's knowledge to support consumers at any point in their journey – answering questions, solving problems, and guiding decisions – while keeping the company in control of their brand experience.

Firsthand's founding team brings unparalleled expertise in building transformative adtech platforms. Co-CEOs Jon Heller and Michael Rubenstein previously created ventures that now power the advertising businesses of today's tech giants: DoubleClick Ad Exchange became the foundation of Google's $200B+ advertising business, AppNexus evolved into Microsoft Advertising's global platform, and FreeWheel (acquired by Comcast) transformed streaming TV advertising. This track record of creating industry-defining companies uniquely positions Firsthand to pioneer the next evolution in consumer engagement.

Built with a focus on control and security, Firsthand's platform safeguards a company's data, voice, and customer relationships. At its core, Lakebed™ – our AI-first data and knowledge rights management solution – powers custom Brand Agents that transform protected company information into dynamic, personalized consumer engagements, seamlessly integrated into the user's online experience.

Firsthand is headquartered in NYC. Most team members come to the office to work together three days a week.

About the Role

The Firsthand Solutions Consulting team plays a pivotal role in driving growth and success by helping to bridge the gap between our cutting-edge new technology solution and our clients’ business needs. The team develops deep understandings of market and client requirements, collaborates with internal and external audiences to fully implement Firsthand’s products and services, and helps commercialize our solutions.

Solutions Engineers are a crucial technical supporting arm of the Solutions team. They leverage deep understanding of our platform, our product development, our data, and ad tech mechanics to implement, test and refine solutions for our clients.

This is a multifaceted position encompassing diverse responsibilities, including technical integration, prompt engineering, technical troubleshooting and strategic data analysis, and offers opportunities to contribute significantly to our clients' and our company's success.

You'll be responsible for:

Solution design and implementation

• Collaborate with clients and internal teams to understand business objectives and challenges.

• Develop customized technical experiments and solutions that align with client requirements.

Technical implementation and support

• Provide technical expertise and guidance to clients during pre- and post-sales processes.

• Work with clients and internal teams to configure technical implementations and analyze results.

Sales collaboration and proposal development

• Participate in product demo meetings and speak to the technical functionality and benefits of Firsthand solutions, providing technical explanations in a clear and understandable manner.

• Collaborate with the sales team to ensure accurate representation of technical aspects in pitches and proposals.

Data and Product Analysis

• Analyze publisher and advertiser content to identify potential risks and optimizations to implementations.

• Analyze agent performance data to assist with generation of compelling data analyses and case studies with insights and recommendations for Firsthand clients

• Identify areas for future optimization of Firsthand products

Training and documentation

• Generate detailed technical documentation and guidelines for the wider Solutions Consulting team

• Collaborate with Product Management to create training materials and documentation for internal and external audiences

• Provide training to clients on the use and maintenance of Firsthand solutions

Who You Are

• 5+ years of demonstrated excellence in a similar role and tech company operating environment, ideally including adtech or martech experience.

• Ability to immerse in the inner workings of complex and innovative new technology like AI and rapidly become a subject matter expert.

• Passion for innovation and helping to define the future of media, marketing, and AI.

• Outstanding written and verbal communication and collaboration skills, including with clients, product management and engineering teams, with an aptitude for explaining technical concepts to non-technical people and demonstrating high professional integrity.

• Highly organized self-starter with the skills and zeal to take accountability for and leadership of multiple projects and competing priorities.

• Excellent strategic, analytical, and problem-solving abilities.

• Background in technical consulting and/or a degree in computer science a plus.

What You’ll Get From Us

• A rare opportunity to help introduce and guide deep and fundamental change to a fast-moving and innovative industry.

• The opportunity to play an integral role in shaping our company and culture.

• You'll get the learning and development from working with the world's best advertising technology executives, PMs, and engineers on leading-edge technologies and capabilities.

• The opportunity to shape Firsthand and the future of the industry while growing your career and expertise with the company.

• An open, inclusive and professional culture and work environment.

How to Apply

If you are ready to embark on an exhilarating journey at the forefront of AI, seize this incredible opportunity and apply here. We eagerly anticipate hearing from you!

Note: Compensation and equity will be market-competitive for well-capitalized, early stage startups and will be discussed during the interview process.