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Client Relationship Manager II

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

 
About the role: 

The Relationship Manager plays a pivotal role in fostering and sustaining positive relationships with clients, customers, and internal business partners. This position involves understanding the unique needs and goals of each client, providing tailored solutions, and ensuring a high level of satisfaction. The Relationship Manager acts as a key point of contact, facilitating communication and collaboration between various business partners. They are responsible for identifying opportunities to enhance client engagement, addressing any concerns promptly, and working closely with internal teams to deliver exceptional service. By building trust and rapport, the Relationship Manager contributes significantly to the overall success and growth of the organization.

 What you will be doing:

Serve as the primary contact and Client liaison for the business process outsourced model for all Clients geographic locations
Responsible for tracking Client requests through internal case management system and providing status updates
Provide an escalation point for service issues, as well as producing various internal and Client reports on an ongoing basis
Operate in a global environment with Clients located in multiple locations/countries
Establish solid contacts with all areas and all levels at Clients’ organizations as well as inter-departmental within FIS
Strong partnerships with internal business partners to resolve Client requests
Work with Leadership Teams and Business Partners on Client related issues requiring escalation
Manage incident reporting and communication process with the Client as per agreed timeframe
Partner with Clients on Compliance-related work such as Client due diligence events (DDQ process and onsite or virtual visits)
Work with Clients and internal partners to coordinate Client invoicing
Provide guidelines to Clients on FIS processes, policies, and procedures
Be aware of agreed Service Levels against Key Performance Indicators and highlight any potential degradation of service
Actively participate at regular and ad-hoc Client service review meetings and calls
Coordinate activities across various locations for Clients that operate under a Global Business Model
Ensure that any new service requests are prioritized and communicated to the Client

What you will need:

At least 3+ years of experience on a similar position
In-hand experience with Asset Management
Experience in Financial Services
Ability to understand and apply concepts
Ability to handle projects commensurate with job expectations
Ability to analyze and solve problems using learned techniques and tools
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Ability to work both independently and in a team environment
Fluent English

What we can offer you:

Working in an innovative and flexible environment within an established global company
Convenient office location (Warsaw, Wrocław, Poznań)
Possibility to work partially remotely
Comprehensive onboarding process
Flexible working hours and a good work-life balance
Contract of employment
Competitive salary with including private health insurance for employees and their family, group life insurance
Language courses within working hours
On the job coaching and support

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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FIS Glassdoor Company Review

3.7

FIS DE&I Review

No rating

CEO of FIS

Stephanie Ferris

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Average salary estimate

$60000 / YEARLY (est.)

min

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$50000K

$70000K

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What You Should Know About Client Relationship Manager II, FIS

As a Client Relationship Manager II at FIS, you'll be at the forefront of our mission to lead the fintech world by developing and maintaining strong connections with our diverse clientele. Your role is pivotal as you strive to understand their unique needs and goals, ensuring they receive tailored solutions that enhance their satisfaction. With clients located globally, you’ll be the main contact point for all business processes, tracking client requests and providing timely status updates. Your ability to forge strong relationships with clients and internal teams will ensure smooth communication and issue resolution. You’ll also monitor service levels against Key Performance Indicators to highlight potential service degradation, all while participating actively in service review meetings. The team-oriented environment encourages collaboration, so your interpersonal skills will shine as you work closely not only with clients but also internally within the FIS ecosystem. If you have at least three years of experience in a similar role, are familiar with asset management, and enjoy problem-solving in financial services, this role could be a fantastic opportunity for you to thrive in a supportive and innovative workplace. Flexibility is key here at FIS, as we offer the chance to work partially remotely while enjoying a solid work-life balance. If you're looking to grow your career in on-the-edge fintech solutions, we want to hear from you!

Frequently Asked Questions (FAQs) for Client Relationship Manager II Role at FIS

What are the main responsibilities of a Client Relationship Manager II at FIS?

The Client Relationship Manager II at FIS is primarily responsible for serving as the primary contact for clients, managing their requests, ensuring satisfaction, and fostering strong relationships. They track client requests through an internal case management system, provide status updates, manage service escalations, and produce reports, all aimed at enhancing the clients’ experience with FIS.