Robotics Field Service Engineer

As a Robotics Field Service Engineer at Formic, your primary responsibilities include performing preventative, corrective, and predictive maintenance on deployed robotic cells at customer locations. You'll systematically diagnose technical issues, coordinate maintenance tasks, and mentor junior engineers while ensuring compliance with safety regulations. Helping optimize the performance of our robotic solutions is a crucial part of your role, which ultimately boosts customer confidence and satisfaction.

To apply for the Robotics Field Service Engineer position at Formic, candidates should ideally have at least 4 years of field service experience with robotics automation. Familiarity with installing, diagnosing, and repairing six-axis robots is required, along with a valid driver's license for local travel. Bonus points are awarded for hands-on experience with leading robotic brands such as Fanuc or Yaskawa, as well as knowledge of manufacturing safety standards.

Robotics Field Service Engineers at Formic are provided comprehensive training as well as continuous support from experienced team members. You'll have the opportunity to mentor junior engineers and participate in regular team meetings to share knowledge and best practices. Our team culture encourages a hands-on approach to learning, so you will gain practical experience while being guided through complex challenges in robotics automation.

Yes, the Robotics Field Service Engineer position at Formic requires candidates to travel up to 80% of the time, primarily within a local area. This includes daily travel to customer sites for maintenance activities, with occasional overnight stays for projects. Having access to a vehicle and being comfortable with travel is essential for this role.

At Formic, Robotics Field Service Engineers enjoy an attractive benefits package that includes equity options in the company, comprehensive medical, dental, and vision insurance, flexible time off policies, and a supportive work environment. Additionally, team members can take advantage of a home office allowance and reimbursement for phone and internet expenses, ensuring they have the resources they need to excel in their roles.

In my previous role, I managed the installation, maintenance, and troubleshooting of robotic systems in high-speed manufacturing environments. My hands-on experience with six-axis robots and ability to diagnose and repair faults quickly ensures that I can maintain optimal performance for our robotic cells.

I prioritize tasks based on the urgency of the issues and the impact on production. I assess customer needs, communicate clearly with my team, and make decisions based on urgency and importance to ensure efficient service delivery.

I adhere to all relevant safety regulations, including OSHA guidelines, and ensure a clean work environment. I always conduct thorough risk assessments before starting maintenance work and wear appropriate personal protective equipment to safeguard myself and others.

During a maintenance inspection, I noticed unusual wear on a robot's motor. By addressing the issue proactively, I prevented a breakdown that could have led to costly downtime for the production line, reinforcing the importance of preventative maintenance.

I tailor my communication style based on the audience. For technical stakeholders, I focus on detailed explanations using industry terminology. For non-technical team members, I simplify jargon and provide clear, concise updates while ensuring all parties understand the situation and next steps.

I use a systematic approach to troubleshooting that includes reviewing error logs, performing diagnostic tests, and consulting manufacturers' documentation. I ensure to follow standard operational procedures to accurately identify root causes and to implement effective solutions.

I actively participate in industry conferences, subscribe to leading robotics publications, and engage in online courses. Furthermore, I connect with peers in the field to exchange insights on technological advancements and best practices.

A strong team player in field service engineering demonstrates communication skills, adaptability, and a willingness to assist teammates. They effectively share knowledge, leverage diverse skills, and collaborate to overcome challenges, ensuring that the entire team is aligned and working towards common goals.

I view feedback as an opportunity for growth. I listen actively, ask clarifying questions if needed, and respond constructively. By implementing the feedback, I can improve my performance and strengthen relationships with customers and team members.

I am motivated by the challenge of solving complex problems and the satisfaction of helping customers achieve efficient manufacturing processes. The impact my work has on boosting productivity and my passion for robotics drives me to continuously improve and deliver my best every day.