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Strategic Account Manager

To reinvent an industry, you have to build the best team. Join Formlabs if you want to join us in our mission to build the tools that make it possible for anyone to bring their ideas to life. 

Formlabs is looking for highly motivated individuals to join us as we build an amazing sales team and bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution, throughout the world! Companies like Google, Tesla, Gillette, and New Balance rely on the products and services that Formlabs provides, and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless, innovation is at the core of what we do, and we strive to solve unique customer challenges. 

For our next phase of growth, we are focused on building an exceptional go-to-market team, starting with our Direct Sales team. This team is goal-driven and tech-savvy - they’re excited about working with prospective customers, creating and utilizing outreach strategies, and identifying and closing sales opportunities. If you enjoy interfacing with clients, understanding and solving their needs, and being the best at what you do, join our team as a Strategic Account Manager in Milwaukee!  

In this role you will:

  • Understand customer demand to effectively sell cutting-edge additive manufacturing technology using a solution-oriented approach
  • Proactively expand Formlabs product adoption at strategic account
  • Ensure an amazing customer experience while assessing up-sell and cross-sell potential, with the goal of increasing product usage and satisfaction
  • Execute proven sales plays to show value to the customer and expand overall usage and adoption
  • Collaborate with key decision makers to identify opportunities and develop ideas that deliver sales results
  • Represent Formlabs at trade shows and onsite customer events
  • Become a knowledgeable champion of Formlabs technology through hands-on training & experience with our products

About You:

  • Bachelor's degree or equivalent in a STEM-related field
  • 2-3 years full-time work experience
  • Naturally curious and passionate about a wide variety of topics, especially technology
  • A relationship builder who is customer focused and results-oriented
  • Able to work independently but enjoy and thrive in a team environment
  • Able to effectively communicate with customers via phone, video & email
  • Have the ability to handle rejection, learn, and adapt

What do we offer?

  • Competitive salary and sales bonus system
  • Ownership in a cutting edge tech company
  • Extensive, continuous sales and technical training 
  • Industry leading products that you can stand behind
  • Fast paced and meaningful work
  • A unique and exciting office environment 
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan – Take time when you need it
  • Healthy on-site lunches, snacks, beverages, & treats
  • Many opt-in culture events across our diverse community
  • And of course… unlimited 3D prints

Watch the video below to learn more about Formlabs and the 3D printing ecosystem we offer from our Chief Revenue Officer, Nick Graham.

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply.  Help us build an inclusive community that will change the face of 3D printing.

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Maxim Lobovsky
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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Strategic Account Manager, Formlabs

Are you ready to make your mark in the thrilling world of 3D printing? Formlabs, a pioneer in professional 3D printers, is on the lookout for a Strategic Account Manager in Milwaukee, WI, to join our vibrant sales team. At Formlabs, our mission is to empower everyone to turn their ideas into reality, and we believe that building the best team is key to achieving that goal. Imagine collaborating with clients like Google, Tesla, and New Balance, understanding their unique challenges, and delivering groundbreaking solutions to elevate their operations. In this role, you'll dive into the realm of additive manufacturing technology, utilizing a solution-oriented approach to drive product adoption at strategic accounts. With a focus on customer satisfaction and effective communication, your work will not only involve executing proven sales strategies but also expanding our footprint in the 3D printing industry. If you're a relationship-driven professional with a knack for understanding customer needs and a passion for technology, we want you to channel that energy into helping businesses unlock their potential. Join us at Formlabs, where you’ll receive ongoing training and development while working in a dynamic, inclusive environment. Let’s revolutionize the way the world thinks about 3D printing, together!

Frequently Asked Questions (FAQs) for Strategic Account Manager Role at Formlabs
What are the primary responsibilities of a Strategic Account Manager at Formlabs?

As a Strategic Account Manager at Formlabs, your key responsibilities include understanding customer demand to effectively sell our cutting-edge additive manufacturing technology, proactively expanding product adoption within strategic accounts, and delivering an amazing customer experience. You'll work closely with decision-makers to pinpoint opportunities and develop effective sales strategies while representing Formlabs at trade shows and customer events.

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What qualifications do I need to apply for the Strategic Account Manager position at Formlabs?

To apply for the Strategic Account Manager role at Formlabs, you should have a bachelor's degree or equivalent in a STEM-related field, along with 2-3 years of relevant full-time work experience. We value curiosity and a passion for technology, as well as strong communication skills and the ability to build relationships with customers in a results-oriented manner.

Join Rise to see the full answer
How does Formlabs support the professional development of a Strategic Account Manager?

At Formlabs, we invest in the professional growth of our Strategic Account Managers through extensive and continuous sales and technical training. This includes hands-on experience with our products, ensuring that you become a knowledgeable champion of Formlabs technology, enabling you to effectively meet customer needs and grow within the company.

Join Rise to see the full answer
What can I expect from the work environment as a Strategic Account Manager at Formlabs?

As a Strategic Account Manager at Formlabs, you'll enjoy a unique and exciting office environment that fosters collaboration and innovation. We emphasize a fast-paced, meaningful work atmosphere that encourages input and contributions from all team members, ensuring you feel supported and engaged in your role.

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What benefits does Formlabs offer to its Strategic Account Managers?

Formlabs offers a competitive salary with a sales bonus system, comprehensive healthcare coverage (Medical, Dental, Vision), tenure-based paid Sabbatical Leave, a flexible out-of-office plan, and many opt-in culture events across our diverse community. Plus, there's the added perk of unlimited 3D prints!

Join Rise to see the full answer
Common Interview Questions for Strategic Account Manager
Can you describe your experience with customer relationship management?

In your response, focus on specific examples where you've built strong relationships with clients. Highlight how your approach led to increased sales or improved customer satisfaction, emphasizing the importance of understanding customer needs and adapting to meet them.

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How do you handle objections from potential customers?

When answering this question, share techniques that you've used to overcome objections. Provide an example of a time you turned a 'no' into a 'yes' by addressing concerns, demonstrating empathy, and offering tailored solutions.

Join Rise to see the full answer
What methodologies do you use to identify new sales opportunities?

Discuss your approach to market research, networking, and leveraging leads. Emphasize tools or systems you've utilized to track potential accounts, showcasing your proactive nature and strategic thinking in identifying opportunities.

Join Rise to see the full answer
How do you stay informed about industry trends in 3D printing?

Highlight your strategies for staying updated, such as following industry publications, attending trade shows, or participating in forums. This shows your commitment to being a knowledgeable advocate for Formlabs' products and services.

Join Rise to see the full answer
Can you explain a time when you successfully up-sold a product?

Provide a specific scenario where you identified a need for additional products or services with a client. Explain your approach and how you effectively communicated the value, leading to a successful up-sell.

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Describe a time you collaborated with a team to achieve a sales goal.

Emphasize the importance of teamwork in achieving sales goals. Share an example of how you worked with colleagues to strategize, utilizing each team member's strengths to meet and exceed the targets.

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What role does communication play in your sales strategy?

Discuss your communication style and how it facilitates effective interactions with clients. Present examples of how clear, concise communication has led to successful outcomes in past sales or customer interactions.

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How do you prioritize your sales activities when managing multiple accounts?

Explain your method for prioritization based on account size, potential revenue, and customer needs. Discuss any tools you use, such as CRM software, to effectively manage your time and sales pipeline.

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What is your approach to gathering customer feedback to improve products?

Describe your process for soliciting customer feedback and how you use this data to influence your sales approach or communicate user needs back to your team at Formlabs. This shows your commitment to continuous improvement and customer satisfaction.

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Why do you want to work for Formlabs as a Strategic Account Manager?

Share your enthusiasm for 3D printing and how Formlabs’ mission resonates with your career goals. Highlight specific aspects of Formlabs that attract you, such as their innovative products, company culture, or industry reputation.

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To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

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April 12, 2025

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