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eCommerce Associate National Account Manager

Company Description

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here

Job Description

This Associate eCommerce Account Manager for our Master Lock brand, reports to the National eCommerce Account Manager and manages the strategic partnership of Master Lock, Yale, and Sentry Safe® products through online sales channels in the U.S. and Canada. This is a key sales role, responsible for collaborating with customers and cross-functionally within other various customer departments. You will be providing feedback and insights to the team and other cross-functional groups within the organization, such as Demand Planning, Category Management, Finance, RGM, and Supply Chain.

Location: This position is eligible for a hybrid schedule based out of Deerfield, IL. Effective mid-2025, Fortune Brands will transition to a new world-class campus in Deerfield, bringing together associates from across our U.S. offices, brands, and functions. The campus will offer vibrant workspaces for collaboration, along with amenities for dining, onsite daycare, fitness, and recreation.

Travel: We anticipate minimal travel, up to 15% to facilitate customer visits

What You Will Be Doing

  • Lead contact for Yale, Master Lock and Sentry Safe- e-commerce business as well as other functional areas that help drive profitable sales volume
  • Manage multiple online retail customers including Wayfair.com and Build.com
  • Develop key contacts and establish strong relationships to ensure the understanding of their organization, strategic growth and market strategies and overall success metrics
  • Identify growth opportunities and align company resources to drive incremental revenue to meet and exceed annuals sales & profitability goals
  • Collaborate monthly with cross-functional planning teams to develop a best-in-class 12-month SKU unit forecast
  • Partner with internal analytics team to develop and deploy promotion and pricing strategies
  • Identify continuous improvement (CI) opportunities and work with company resources to gain efficiency, cost savings and margin improvement
  • Collaborate effectively and participate on cross-functional teams with Product Management, Merchandising, IT, Customer Service, Manufacturing, Distribution, Engineering and Field Sales management for the continuous, on-going improvement of present products, and the development of new products, marketing programs, merchandising, etc.
  • Develop and implement tactical operating plans and budgets to support the Company’s strategic initiatives
  • Manage T&E and all financial account responsibilities related to the business

Qualifications

Basic Qualifications:

  • 3-5 years of national account sales experience (preferably within consumer durables)
  • Experience with e-commerce sales & e-commerce marketplace
  • Financial acumen to clearly understand a detailed P&L and make decisions necessary to profitably run and grow the business
  • Excellent written and verbal communication skills, with strong interpersonal and presentation skills
  • Collaborates well with internal and external partners and stakeholders
  • Negotiation and problem-solving skills
  • Proficient using MS Office Suite (PowerPoint, Excel, Outlook)

Nice To Have:

  • Bachelor's Degree in Business, Marketing or similar
  • Knowledge of developing and introducing new merchandising programs
  • Experience with online merchandising

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $60,000 USD - $99,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe, and Yale Residential.

Fortune Brands is headquartered in Deerfield, Illinois, and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. To support our efforts, we invite you to voluntarily share your gender, ethnicity, and veteran status. This information is confidential and helps us ensure an inclusive hiring process and improve our diversity initiatives.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

Average salary estimate

$79500 / YEARLY (est.)
min
max
$60000K
$99000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About eCommerce Associate National Account Manager, Fortune Brands

At Fortune Brands Innovations, Inc., we're on the lookout for an enthusiastic eCommerce Associate National Account Manager to join our dynamic team in Deerfield, Illinois. This isn't just any job—it's a chance to play a pivotal role in managing our Master Lock, Yale, and Sentry Safe® brands across premier online sales channels in the U.S. and Canada. In this key sales role, you will be the lead contact for these amazing brands, working closely with various customer departments to drive profitable sales growth. You'll get to flex your strategic thinking by developing key relationships with online retailers like Wayfair.com and Build.com, ensuring you understand their goals and market strategies. Plus, you'll collaborate with cross-functional teams to create a best-in-class SKU unit forecast and actively explore growth opportunities. A strong candidate will have 3-5 years of experience in national account sales, particularly within consumer durables, and will be skilled in financial analysis. We thrive on partnership and collaboration, so excellent communication and negotiation skills are a must. Above all, you’ll be a part of our mission to elevate every life by transforming spaces into havens. Join us, and together we can make a lasting impact.

Frequently Asked Questions (FAQs) for eCommerce Associate National Account Manager Role at Fortune Brands
What are the primary responsibilities of the eCommerce Associate National Account Manager at Fortune Brands?

The eCommerce Associate National Account Manager at Fortune Brands is responsible for managing key online retail partnerships, including those with Wayfair.com and Build.com. This role involves leading the e-commerce business for brands like Master Lock and developing strategic relationships to ensure mutual success. Additionally, the manager collaborates with various internal teams, including Demand Planning and Category Management, to provide insights and ensure alignment in growth strategies. They also identify opportunities for incremental revenue and improve efficiency across the organization.

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What qualifications do I need to be an eCommerce Associate National Account Manager at Fortune Brands?

To become an eCommerce Associate National Account Manager at Fortune Brands, candidates ideally should have 3-5 years of national account sales experience, preferably in the consumer durables sector. Familiarity with e-commerce sales and financial acumen to interpret detailed P&L statements are crucial. Strong communication and interpersonal skills, as well as proficiency in MS Office Suite, are also required. A Bachelor's degree in Business or Marketing is a plus, along with experience in online merchandising.

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What kind of team will I work with as an eCommerce Associate National Account Manager at Fortune Brands?

As an eCommerce Associate National Account Manager at Fortune Brands, you'll be part of a collaborative work environment. You'll partner with cross-functional teams that may include Product Management, Merchandising, Customer Service, and Supply Chain Management. The culture at Fortune Brands promotes inclusivity and diverse perspectives, empowering team members to contribute their unique strengths towards shared goals.

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What is the work environment like for the eCommerce Associate National Account Manager at Fortune Brands?

The eCommerce Associate National Account Manager position at Fortune Brands offers a hybrid work environment, allowing for flexibility between remote work and in-office collaboration. The company is transitioning to a new campus in Deerfield that includes vibrant workspaces, dining amenities, and recreational facilities, aimed at fostering teamwork and innovation among associates. This supportive setting ensures employees can thrive while balancing their other life commitments.

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What benefits does Fortune Brands offer to eCommerce Associate National Account Managers?

Fortune Brands offers an attractive benefits package to eCommerce Associate National Account Managers, including health plans, a generous 401(k) program with company contributions, and flexible time-off policies. The company prioritizes employee wellness and inclusivity, providing various resources for personal and professional development. Employees also have the chance to participate in either an annual bonus plan or a role-based sales incentive plan, allowing them to benefit from their contributions to the company's success.

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Common Interview Questions for eCommerce Associate National Account Manager
Can you describe your experience with e-commerce sales and its impact on a company's growth?

When addressing your experience with e-commerce sales, be specific about past roles where you managed online retail accounts. Discuss how your strategies helped increase sales, improve customer relationships, or identify market trends. Providing metrics or specific examples can help substantiate your claims.

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How do you prioritize tasks and manage multiple account partnerships?

To answer this, detail your organizational strategies such as using project management tools, prioritizing based on impact, or setting timelines. Be sure to illustrate how you adapt to shifting priorities while ensuring you meet the needs of all partners effectively.

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How do you approach negotiations with online retailers?

Speak about your negotiation strategies, emphasizing relationship-building and understanding the retailer's business needs. Highlight how you've successfully navigated past negotiations to achieve win-win outcomes, and be ready to provide specific examples of successful deals.

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How do you analyze and interpret sales data for e-commerce growth?

Discuss your experience with analytical tools and methodologies you've employed to assess sales performance. Talk about how you leverage data for decision-making, such as adjusting pricing strategies or identifying product performance trends to drive growth.

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What steps do you take to stay current with e-commerce trends and market dynamics?

Outline the ways you keep updated, such as following industry publications, participating in webinars, or attending trade shows. Emphasize your commitment to continuous learning and how you incorporate this information into business strategy.

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Describe a time when you identified growth opportunities within your account portfolio.

Provide a detailed account of a specific situation where you identified an opportunity for growth, explaining the steps you took to capitalize on it and the results achieved. Be prepared to discuss how you assessed the situation and mobilized resources to implement your strategy.

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How do you manage relationships with different teams within an organization?

Illustrate your collaborative approach to working with various teams. Discuss techniques you use to ensure clear communication and alignment, and provide examples where cross-team efforts contributed to successful project outcomes or improved processes.

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What strategies do you implement for SKU forecasting?

Explain your approach to creating accurate SKU forecasts. Discuss the relevant data you analyze and the collaborative process you follow with other departments to ensure a comprehensive view of demand and sales trends, resulting in effective inventory management.

Join Rise to see the full answer
Can you provide an example of how you improved profitability for an e-commerce account?

Prepare to share a specific example demonstrating how you identified cost-saving measures or revenue-enhancing strategies. Discuss the impact of your actions, such as increased profit margins or reduced operational costs, and how it benefited the overall account.

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What do you believe sets you apart as a candidate for the eCommerce Associate National Account Manager role?

Convey your unique blend of skills and experiences that align with the responsibilities of this role. Highlight your passion for e-commerce, proven success in account management, and how your background supports Fortune Brands' mission to elevate every life.

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DATE POSTED
April 3, 2025

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