Patient Safety Representative - Risk Management - Full Time (40hrs/week)

As a Patient Safety Representative at Freeman Health System, your primary responsibilities will include the collection and management of event data reported through the SAFE Report system. You will analyze this data and share reports with assigned committees, support Patient Safety projects, and assist in managing risk and legal cases. Investigating patient complaints and grievances will also be an essential part of your role, helping to ensure our patients' safe experience.

To apply for the Patient Safety Representative role at Freeman Health System, you must hold a current Missouri Registered Nurse, LPN, Respiratory Care Practitioner, or Physical Therapy License. If your RN or LPN license is compact status, it needs to be valid in your state of residence. Preferred candidates will have previous experience in risk management.

Freeman Health System prioritizes patient safety by employing dedicated Patient Safety Representatives who analyze incident reports and identify trends to mitigate risks. By conducting root cause analyses, facilitating fall reviews, and continuously educating staff, the Patient Safety Representative equips the organization to implement changes that enhance patient care and safety.

Freeman Health System offers a robust benefits package for eligible full-time and part-time employees. As a Patient Safety Representative, you can expect health, vision, and dental insurance starting from day one, retirement plans with employer matching, paid time off, a wellness program with discounts, and milestone payments for longevity of employment.

The work culture for Patient Safety Representatives at Freeman Health System is collaborative and adaptive, with a focus on quality care and empathy. Our team thrives in the ever-evolving healthcare sector, ensuring that patient safety remains a priority. We value integrity and ethical conduct in all our tasks, making it a fulfilling environment for healthcare professionals.

In responding to this interview question, focus on specific experiences where you have identified risks, implemented solutions, and worked within a team to enhance patient safety. Discuss the tools you’ve used for data collection and analysis, and how your actions led to positive changes in patient care.

When faced with analyzing incident reports, focus on your systematic approach. Talk about how you prioritize data based on urgency, trends, and potential impact on patient safety. Highlight the importance of collaboration with various departments to draw insights from different perspectives.

Explain your empathetic approach when dealing with patient complaints. Highlight your active listening skills, your ability to gather pertinent information, and how you communicate effectively to resolve issues while keeping patient safety at the forefront.

Discuss the importance of teamwork in risk management and how it leads to better patient outcomes. Give examples of working with legal counsel, staff, and leadership to address risks and improve protocols that enhance safety in the facility.

Share a specific initiative you led or contributed to that had a measurable impact on patient safety. Focus on your approach to planning, implementation, and how you evaluated the effectiveness of the initiative, showing your strategic planning abilities.

Express your commitment to continuous learning through attending relevant workshops, reading industry publications, and engaging with professional organizations. This shows that you value staying informed about trends and shifts in healthcare risk management.

Discuss any experience you have with specific tools such as electronic health records (EHRs), incident reporting systems, or data analysis software. Mention how you've utilized these tools effectively to track, analyze, and report safety metrics in your previous roles.

Demonstrate your critical thinking and organizational skills by discussing your methods for assessing the severity and potential impact of each issue. Explain how you create a priority list to effectively address each concern while ensuring all parties are informed and involved.

Articulate your perspective on the critical elements that contribute to patient safety, such as open communication, proactive risk assessment, and continuous staff training. This showcases your understanding of the overall framework necessary for creating safer environments for patients.

Outline a systematic approach to conducting Root Cause Analysis, including gathering all relevant data, engaging stakeholders in discussions, identifying all possible contributing factors, and forming actionable recommendations to prevent future occurrences.