National Credit Adjudication Manager

About Futurpreneur Canada

Futurpreneur is a national non-profit organization that empowers young, diverse entrepreneurs, ages 18-39 to start, buy or grow their businesses in Canada, by providing loans with mentorship and resources.

Founded in 1996, we have helped more than 18,700 young entrepreneurs, promoting entrepreneurship among Canadian youth as a critical pillar for diversifying the economy, generating employment opportunities, and fostering a sustainable future.

Futurpreneur is a founding member of the G20 Young Entrepreneurs’ Alliance, the Canadian member of Youth Business International and the Canadian host of Global Entrepreneurship Week (GEW). 

Our Purpose (why we exist): To drive inclusive Canadian prosperity by fostering the success of young entrepreneurs

Our Mission (what we do every day to achieve our purpose):To empower diverse entrepreneurs ages 18-39 by providing loans with mentorship and resources to help them start and buy businesses that contribute to sustainable and inclusive economic prosperity, in their communities and across Canada.

Our Values (how we work – our core principles & commitments): We are mission-driven, collegial & collaborative, diverse & inclusive, and accountable & transparent.

Here’s the opportunity:  National Credit Adjudication Manager

As a National Credit Adjudication Manager, reporting to the VP Risk and Client Services, you will be responsible for the review of entrepreneur applications making sure they fit within the Futurpreneur risk profile, with a lens on “Customer Success”.

As the subject matter expert on the credit and eligibility of entrepreneur applications, you will help building successful businesses through the risk assessment of entrepreneur files. You will consistently scan the current business environment, internal policies and best practices, review Futurpreneur and Business Development Bank of Canada (“BDC”) historical eligibility and credit decisions (precedent), assess reputational risk factors, and engage internal stakeholders as required to provide consistent decisions, advice, recommendations, and training in this regard. Working closely with other team members, the incumbent will have the final decision-making accountability regarding the eligibility of applications, and over which applicant businesses ultimately receive Futurpreneur financing.

This is a permanent, full-time role that will be located in Toronto, ON. The incumbent will be working on our hybrid work model (minimum 2 days in the office).

What you will do:

Application Review and Credit Decisions (50%)

Conduct thorough analysis of entrepreneur applications, which includes:

• Assess the viability of the application as a whole (s) based on business plan review and cash flow projection details
• Assess the eligibility of the applicant, and of the business activity
• Assess the eligibility of credit (ensuring that applications comply with the Credit Decision Matrix, which includes the Business Risk Predictor
• Analyze credit bureau reports
• Assess cash flow statements for reasonableness and accuracy in relationship to the business plan assumptions
• For special initiatives, ensure that they comply with the specific program requirements, the program offering and alternative credit matrix and lending thresholds
• Ensure that applications also comply with the applicable BDC eligibility criteria (according to program) regarding the borrower and the business
• Follow up and collaborate with appropriate field team members for clarification/to obtain additional information requirements
• Decide for customer applications – document conditional approval conditions in Futurverse and clearly communicate same to Customer Relationship Manager (CRM) and to National Credit Compliance (NCC). Document clearly the rationale for any deferred/declined files to stakeholders
• Certify for NCC that the Adjudication conditions have been satisfied as required
• Ensure that all Credit Decision Matrix and other exceptions have been signed off as required according to policy
• Continuously scan the business and regulatory environment as part of the application viability review– goal is to ensure customer businesses have met the barriers to entry and will have a reasonable chance of success

Key Stakeholder Support (30%)

• Ensure that all BDC Loan Applications follow BDC process or funding partner process for special initiatives and eligibility requirements as outlined in the Co-lending Agreement, and as stated in the BDC Financing Application Form
• Identify and clarify with Head of Risk & Quality Assurance, Manager, National Credit Adjudication, NCA team members, and with the BDC contact as required to clarify any business or applicant eligibility concerns
• Act as a subject matter expert, supporting new and existing programs from a risk perspective
• Provide ongoing guidance and training to CRM/BDM teams – working closely with Regional Team Leads as required and with other internal stakeholders through feedback and coaching to drive higher quality applications
• Liaise with and respond to CRM/BDC and other stakeholder inquiries within our 48-hour SLA
• Take decision on customer applications within our 48-hour SLA for turn around time; while maintaining quality
• Help drive more concise, consistent, and meaningful NCA loan approval conditions to improve conversion timeline from approved to disbursed, while not sacrificing quality
• Communicate clearly to the CRM all credit decisions, to ensure the message accurately conveys “what” the decision is and “why” this decision was made

Adjudication Processes (20%)

• Ensure compliance with the BDC ID verification and Existence of Entity requirements
• Recommend improvements to Adjudication process where applicable, identifying system issues or issues with Credit report generation where (if) applicable
• Recommend changes in Adjudication process where greater consistency and/or efficiency may be gained while maintaining quality

• Relevant experience may include education with a focus on Finance, Business Administration or equivalent hands-on career experience
• Two years or more of experience in a financial services role with a focus on credit analysis and on credit granting
• Bilingual proficiency in English and French is an asset. You will be required to work daily with English speaking team members and/or clients across Canada and at head office in Toronto
• Good working knowledge of the Canadian business and regulatory landscape
• Intermediate Microsoft Office skills, including Excel
• Demonstrated experience working a client relationship management system
• Demonstrated experience in customer service, supporting both internal and external client needs
• Ability to work with complex information, and navigate ambiguity at times
• Proven success working pro-actively both independently and as part of a team
• Demonstrated ability to work effectively in a dynamic environment
• Strong analytical and problem-solving skills, including:
• Intermediate to strong -+financial statement analysis skills, i.e. some comfort and experience reading and interpreting Financial Statements
• Some experience in reading and interpreting business plans
• Approaches problem solving with innovation and creativity
• Strong written and verbal communication skills
• Alignment with Futurpreneur’s values and commitment to the mission/purpose of the organization
• Be a role model for Futurpreneur’s organizational culture by creating a positive impact at every touchpoint with people

What we offer:

At Futurpreneur, we offer a comprehensive Total Rewards package designed to support your well-being, professional growth, and work-life balance.  

Our package includes a fair base salary, extensive health and dental benefits, and a supportive, flexible work environment.   

We embrace a hybrid work model with flexible hours, a work-from-abroad policy, and generous time off—including paid vacation, personal days, summer hours and a December office closure.  

We are dedicated to ensuring fair, competitive, and transparent compensation. Salaries are regularly reviewed and benchmarked to uphold internal equity and reflect our values. The starting salary for this role is $68,000 per annum and is set at this amount.  

To prioritize health and wellness, we provide comprehensive health and dental coverage, a health spending account, mental wellness support, and a RRSP matching program. We also invest in learning and development through a learning allowance, a coaching program, and access to an e-learning platform. 

#LI-CM1 #LI-HYBRID