Crop Claims Adjuster (West/Central or South/East Michigan)

The Crop Claims Adjuster at Great American Insurance Group primarily manages a portfolio of crop-related claims, determines coverage and liability, and negotiates settlements for claims. They will conduct field investigations to assess damages, maintain detailed claim files, and ensure payments are made in a timely manner. This role may also involve attending arbitrations and mediations to resolve disputes.

To become a Crop Claims Adjuster at Great American Insurance Group, candidates should ideally possess a bachelor's degree in Agronomy, Crop Management, Ag Business, or a related field, along with at least 6 months of relevant experience in agriculture or crop insurance. A continuing education towards professional designations is preferred.

A typical day for a Crop Claims Adjuster at Great American Insurance Group involves assessing claims, conducting field inspections, engaging with farmers, and managing claim documentation. Adjusters may also negotiate claims settlements or attend necessary meetings and discussions regarding claims resolutions.

Yes, fieldwork is a significant component of the Crop Claims Adjuster role at Great American Insurance Group. Adjusters will need to conduct visual inspections of crops to assess damages and validate claims, often working outdoors in various weather conditions.

Great American Insurance Group offers a comprehensive benefits package for Crop Claims Adjusters, including competitive salaries, medical, dental, and vision insurance, PTO, employee stock purchase plans, and a 401(k) with company match. Furthermore, they emphasize work-life balance with remote working options and ongoing professional development assistance.

When discussing your experience with crop insurance claims, it's essential to highlight specific examples of claims you've managed, including any investigations you've conducted. Emphasize your understanding of policy details, how you determined liability, and the negotiation outcomes you achieved.

In handling multiple crop claims, utilize a prioritization strategy based on factors such as claim deadlines, severity of the issue, and farmer urgency. Discuss using organizational tools or methods to keep track of claims and ensure you're addressing the most pressing ones first, thereby providing excellent service.

Describe using clear, jargon-free language to explain claims processes and decisions to farmers, ensuring you check for their understanding. Share examples where you adapted your communication style to meet the needs of different clients while remaining professional and supportive.

Be prepared to discuss specific challenges, such as difficult claim negotiations or complex claim situations. Emphasize the problem-solving skills you employed and how you engaged with team members or stakeholders to reach successful outcomes.

Explain your approach to handling disagreements professionally by remaining calm, listening to the farmer's concerns, and providing clear rationale for your assessment. Emphasize your capacity for empathy while also reiterating company policies to ensure transparency.

Share a detailed account of a field investigation, highlighting the steps you took to assess the situation, gather data, and document your findings. Discuss any tools you used and how you engaged with stakeholders during the process.

Identify key skills like attention to detail, strong communication, negotiation abilities, and an understanding of agronomy. Provide examples of how you've demonstrated these skills in your previous positions to convey your expertise.

Discuss your methods for staying informed, such as subscribing to industry publications, attending workshops or seminars, and networking with professionals in agriculture. This shows your commitment to continuous learning and adaptation in your role.

Mention any specific software or tools you have experience using for claims assessment or reporting. Discuss how these technologies enhance your efficiency and accuracy in managing claims and how you leverage them to provide better service.

Explain your stress management strategies, such as prioritizing tasks, taking scheduled breaks, and possibly working collaboratively with team members. Emphasize the importance of maintaining a positive attitude and staying focused on providing quality service even during busy periods.