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Market Support Analyst: Corporate FX Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

 

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

Responsibilities:

-Responsible for the confirmation and settlement of FX transactions and any subsequent investigation and resolution of exceptions/breaks

 -Analysis and ownership of a variety of FX (Foreign Exchange) operational processes in a challenging and fast paced environment, ensuring sustained proficiency and accuracy for all tasks

 -Support the regional settlement of Mergers and Acquisition related transactions.

-Communication by phone and email is required whilst providing exceptional customer service to both client and internal service partners.

-Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms

-Ensures transactions are completed in an accurate and timely manner

-Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management

-Conducts daily monitoring of client trading activity across multiple markets, servicing clients' needs

-Completes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks

-Performs tasks accurately during high volume periods in a team environment

-Identifies and flags potential risks in a timely manner

Required Skills: 

-At minimum 1 year operations experience or equivalent college degree

• An effective and clear communicator across various levels within the organization with an ability to influence positive outcomes.

• Strong organizational skills with the ability to prioritize and manage workload through fluctuating volume periods; ability to multi task whilst managing competing priorities and deliveries.

• Self-motivated individual who demonstrates and encourages collaboration within and beyond his/her team.

• Excellent attention to detail and minimal history of errors. Holds self and others accountable for high performance standards.

• Logical approach to problem solving; intellectually curious.

• Continuous learner with a desire to become a subject matter expert within the team. 

Desired Skills:

Experience working in a financial institution in an Operations environment supporting OTC and/or FX or other institutionally traded financial products.

Skills:

  • Collaboration
  • Customer and Client Focus
  • Oral Communications
  • Prioritization
  • Active Listening
  • Adaptability
  • Business Acumen
  • Client Management
  • Data Collection and Entry

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Average salary estimate

$65000 / YEARLY (est.)
min
max
$55000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Market Support Analyst: Corporate FX Operations, GHR

At Bank of America, we believe in making financial lives better, and as a Market Support Analyst in Corporate FX Operations, you play a vital role in that mission right here in Charlotte. This position is all about providing seamless operational support across various financial products like securities, loans, and derivatives throughout the entire lifecycle of a trade. You'll be diving into responsibilities such as confirming and settling FX transactions, ensuring everything runs smoothly even under pressure. We’re looking for someone who loves problem-solving and thrives in a fast-paced environment. Your day-to-day will involve communicating with clients and internal partners to deliver exceptional service, maintaining core data, and monitoring trading activities to meet compliance standards. Collaboration is key as you'll work with a talented team while always keeping an eye out for potential risks. Whether it's through organizing trade processes or managing operational activities, your contribution will ensure that we execute trades accurately and efficiently. At Bank of America, we value diversity and are committed to fostering a workplace that supports your growth and well-being. Join us, and take this opportunity to build a career that makes a real impact!

Frequently Asked Questions (FAQs) for Market Support Analyst: Corporate FX Operations Role at GHR
What are the responsibilities of a Market Support Analyst at Bank of America?

As a Market Support Analyst at Bank of America, you will handle confirmation and settlement of FX transactions, resolve transaction exceptions, and provide operational support across various trading activities. Additionally, your role involves maintaining data accuracy and providing exemplary customer service to internal and external partners.

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What qualifications are needed to apply for the Market Support Analyst position at Bank of America?

To apply for the Market Support Analyst role at Bank of America, you should have at least one year of operational experience or an equivalent college degree. Strong organizational skills, effective communication abilities, and attention to detail are also essential qualifications for this position.

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What does a typical workday look like for a Market Support Analyst at Bank of America?

A typical workday for a Market Support Analyst at Bank of America involves overseeing trade processes from confirmation to settlement while managing a high volume of transactions. Daily tasks include monitoring client trading activities, coordinating with various teams, and maintaining compliance with internal policies.

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What skills are important for success as a Market Support Analyst at Bank of America?

Successful Market Support Analysts at Bank of America possess strong collaboration and communication skills, adaptability to changing priorities, and a keen eye for detail. These skills help in managing multiple tasks effectively and ensuring the accuracy of financial transactions.

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What growth opportunities does Bank of America offer to Market Support Analysts?

Bank of America is committed to employee development and offers numerous growth opportunities for Market Support Analysts, including mentorship programs, skills training, and the chance to become a subject matter expert within your area of interest.

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Common Interview Questions for Market Support Analyst: Corporate FX Operations
How do you prioritize tasks as a Market Support Analyst?

When prioritizing tasks, it’s essential to assess the urgency and importance of each. A great approach is to use a matrix to distinguish between urgent and non-urgent tasks, ensuring that high-impact activities are addressed first. This shows your ability to manage workload effectively.

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Can you describe a time when you resolved a complex operational issue?

In your response, highlight a specific incident where you encountered a challenge. Discuss the steps you took to investigate and resolve the issue, emphasizing problem-solving skills and teamwork. This reflects your analytical abilities relevant for the Market Support Analyst role.

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What do you think is critical when confirming FX transactions?

Accuracy and attention to detail are critical when confirming FX transactions. It’s important to ensure all data points align and adhere to compliance standards, as discrepancies can lead to significant operational issues. Communicating clearly with team members also facilitates a smoother process.

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How do you ensure compliance with regulations in your role?

Ensuring compliance involves staying informed about the latest industry regulations and maintaining meticulous records of all transactions. Regularly reviewing procedures and collaborating with compliance teams helps mitigate risks and ensures operational integrity as a Market Support Analyst.

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How do you handle high-pressure situations in the workplace?

Handling high-pressure situations requires a calm mindset and effective time management skills. Break tasks down into manageable parts, prioritize effectively, and communicate openly with teammates to foster support. This demonstrates your resilience and ability to perform under pressure.

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What role does communication play in your daily tasks?

Effective communication is vital to ensure all team members are aligned, particularly when dealing with clients and resolving transaction discrepancies. Clear and concise communication helps foster a collaborative environment and prevents misunderstandings.

Join Rise to see the full answer
What tools or software are you familiar with that support your role as a Market Support Analyst?

Familiarity with operational tools such as trade management software, Excel for data analysis, and CRM systems can greatly enhance your efficiency in the Market Support Analyst role. Being tech-savvy shows your adaptability to new systems and ability to streamline operations.

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Describe your experience working in a team environment.

Collaboration within a team is crucial as a Market Support Analyst. Highlight experiences where you contributed to group projects, sharing how collaboration led to improved processes or successful outcomes. It reflects your interpersonal skills and commitment to team success.

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How do you monitor client trading activities effectively?

Monitoring client trading activities involves using analytical tools to analyze patterns and transactions. It’s essential to review data regularly and work closely with compliance teams to identify any irregularities that require investigation.

Join Rise to see the full answer
How do you handle mistakes when they occur?

When mistakes occur, it’s important to address them promptly and take responsibility. Discuss how you would analyze the error, implement measures to prevent future occurrences, and ensure transparency with your team and clients. This shows integrity and accountability.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 11, 2025

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