Fully Remote - Client Support Manager - job 1 of 2

As a Fully Remote Client Support Manager at AO Globe Life, your key responsibilities will include conducting virtual consultations, assessing clients’ needs, educating them about our supplemental coverage solutions, maintaining strong client relationships through regular check-ins, and managing necessary administrative tasks. This role is crucial in helping families secure their financial well-being.

To be successful as a Fully Remote Client Support Manager at AO Globe Life, you should bring a passion for client support and a competitive spirit. While prior experience is beneficial, we prioritize characteristics like dependability and coachability. Individuals from various educational backgrounds are welcome, so don’t hesitate to apply if you’re motivated and hardworking!

No, AO Globe Life values various backgrounds and levels of experience. If you are a passionate and motivated individual, you can excel as a Fully Remote Client Support Manager. We provide comprehensive training and mentorship to help you develop the skills necessary for the role.

The benefits for Fully Remote Client Support Managers at AO Globe Life include health and life insurance, a qualified lead program with no cold calling, conventions and incentive trips, weekly advances and bonuses, lifetime renewals, and access to industry-leading tools and technology. We're committed to supporting your success and well-being!

Interviews for the Fully Remote Client Support Manager position at AO Globe Life are conducted via Zoom video conferencing. This allows us to engage with candidates flexibly and conveniently, ensuring that we find the right fit for both you and our team.

In your response, emphasize your ability to actively listen, remain patient, and provide clear and informative solutions. Mention your experience in building relationships and how you ensure that clients feel supported throughout their journey.

Discuss your approach to regular communication, personalized check-ins, and follow-ups. Highlight the importance of understanding client needs and how maintaining a personal touch goes a long way in fostering trust.

Share a specific situation where you had to pivot due to unexpected changes, detailing how you handled the transition smoothly while continuing to support clients effectively.

Express your admiration for AO Globe Life's mission to help families, along with the company's emphasis on community support and strong relationships. Highlight the appealing remote work culture and how it aligns with your personal values.

Outline any previous roles that involved virtual communication, detailing the tools and platforms you’ve used. Be sure to mention your comfort level with technology and your ability to create engaging, informative virtual sessions.

Discuss your approach to asking open-ended questions, actively listening, and utilizing any relevant tools or methodologies to evaluate a client's situation effectively. Share how you distill this information into actionable recommendations.

Mention your commitment to customer satisfaction, your ability to empathize with their concerns, and your problem-solving skills. Discuss how you would seek alternative options and communicate transparently with the client.

Explain your organizational strategies, such as using task lists or project management software, and the importance of balancing immediate client needs with long-term goals. Prioritization is key to effective client support!

Share your expertise with CRM systems, virtual communication tools, and any industry-specific software you have used. Highlight your ability to quickly learn new technologies, showcasing your adaptability.

Reflect on your communication style, your proactive approach to collaboration, and the importance of maintaining team spirit even in a virtual environment. Be sure to mention any successful remote team experiences you've had.