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Director Payouts - Commerce

Location Details: Santa Clara or Remote USA

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role’s hybrid or remote designation.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

At GoDaddy, we are seeking an outstanding and exceptionally skilled Director of Payouts to join our dynamic Commerce team! Our team’s mission is to enable SMBs to seamlessly sell everywhere (in-store, online, through social media). Your area of focus will be to fund SMBs quickly and conveniently using a financial instrument (bank account, debit card and more) of their choice. This pivotal product management role offers an exceptional opportunity to craft the future of commerce by building world-class components centered around Payouts and Financial Reporting. If you are an outstanding product management expert ready to compete on a global stage and successfully implement innovative solutions, we want to hear from you! 

What you'll get to do...

  • You will be at the forefront of scaling our commerce business and making a significant impact on our bottom line. We are looking for a leader who is passionate about getting results and encouraging an inclusive and collaborative environment 
  • Collaborate with Engineering, Accounting & Treasury, and Design to define and complete detailed initiatives that determine merchant balances. Use various financial instruments like bank accounts and debit cards globally to issue merchant payouts. Additionally you will be responsible for reconciliation, ensuring merchants and go daddy get paid at the right time, and pricing and billing
  • Collaborate with Engineering, Treasury, and Design to define and complete detailed initiatives that determine merchant balances. Use various financial instruments like bank accounts and debit cards globally to issue merchant payouts 
  • Collaborate with Business leaders and Product Marketing to understand market needs and determine the most outstanding ways to fund our merchants. Launch and scale these initiatives in partnership with Marketing, Care, and Legal teams 
  • Build, coach, and mentor a team of exceptional product managers responsible for driving product initiatives from inception through launch and beyond 
  • Systematically analyze data to discover opportunities, establish objectives and key results for your organization that align with broader business goals, monitor important metrics, and improve return on investment in your product portfolio 
  • Engage with collaborators at all levels, sharing ideas and encouraging those around you with your product vision and strong sense of empathy for our customers 

Your experience should include...

  • 10+ years of experience, with a focus on product management for 5+ years and a consistent track record of building and launching customer or developer-facing payouts on a large scale for 3+ years 
  • 2+ years of experience leading a team of product managers 
  • A strong business competence, comfortable with defining strategy, identifying and modeling business opportunities, and crafting and completing go-to-market plans. 
  • A strong engineering aptitude, effective at using technical depth and the voice of the customer to partner with and earn the trust of a world-class Engineering organization 

You might also have...

  • Bachelor’s degree or equivalent experience preferred in a STEM field 

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

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Average salary estimate

$145000 / YEARLY (est.)
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$130000K
$160000K

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What You Should Know About Director Payouts - Commerce, GoDaddy

At GoDaddy, we're on the lookout for a passionate and skilled Director of Payouts to join our thriving Commerce team! This exciting role can be based in Santa Clara or undertaken remotely across the USA, depending on your preference and work style. As the Director of Payouts, you’ll play a key role in transforming how small and medium businesses (SMBs) can effortlessly sell their products online, in-store, and through social media. Imagine being at the forefront of scaling our commerce business and making a tangible impact on our bottom line! You will collaborate closely with various departments, including Engineering and Treasury, to develop groundbreaking financial instruments that ensure our merchants get paid swiftly and efficiently. You’ll be using debit cards, bank accounts, and other solutions, making sure everything from reconciliation to pricing is spot on. We're not just looking for someone to fill the shoes; we want a visionary leader who can build, coach, and mentor an outstanding team of product managers. As someone with a wealth of experience in product management, you'll be analyzing data, establishing key objectives, and continuously improving our offerings. If you're excited about shaping the future of commerce and making a difference for SMBs everywhere, we’d love to chat with you!

Frequently Asked Questions (FAQs) for Director Payouts - Commerce Role at GoDaddy
What are the responsibilities of the Director of Payouts at GoDaddy?

The Director of Payouts at GoDaddy is responsible for scaling the commerce business by managing various initiatives focused on issuing merchant payouts using different financial instruments. This involves collaboration with Engineering, Treasury, and Design teams to ensure timely and accurate payouts, as well as establishing effective reconciliation processes.

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What qualifications are required for the Director of Payouts position at GoDaddy?

Candidates for the Director of Payouts position at GoDaddy should have over 10 years of experience, with a strong emphasis on product management and a proven track record in launching customer-facing payout solutions. A leadership background in managing product managers for over 2 years is also essential, along with strong business acumen and engineering aptitude.

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What kind of work environment does GoDaddy offer for the Director of Payouts role?

GoDaddy offers a flexible work environment for the Director of Payouts position, with options for hybrid or fully remote work arrangements depending on your needs and manager’s preferences. This means you can work from home while occasionally meeting with your team in the office.

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What skills are needed to succeed as the Director of Payouts at GoDaddy?

The ideal candidate for the Director of Payouts role at GoDaddy should possess strong leadership qualities, excellent analytical abilities, and a collaborative approach to problem-solving. A deep understanding of the financial systems associated with payouts and a keen sense of empathy for customers will also be crucial for this position.

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What is the impact of the Director of Payouts role on GoDaddy’s business?

The Director of Payouts significantly impacts GoDaddy’s business by constructing innovative solutions that empower SMBs to sell successfully and receive their earnings seamlessly. This role directly contributes to the company’s bottom line and supports the mission of making opportunity more inclusive for all entrepreneurs.

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Common Interview Questions for Director Payouts - Commerce
Can you describe your experience in managing product management teams?

When answering this question, highlight specific examples of how you have successfully led product teams, including the challenges you faced and the outcomes of your projects. Discuss your leadership style and how you encourage collaboration and innovation within your team.

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What strategies have you implemented to enhance payout processes in previous roles?

Provide examples of any strategies or technologies you've used to streamline payouts. Discuss the metrics you focused on to gauge success and how these changes positively affected the overall payout experience for merchants.

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How do you prioritize initiatives when scaling payout operations?

In your response, emphasize your ability to analyze business needs, market demands, and customer feedback to determine the most impactful initiatives. Describe your process for aligning priorities with business objectives and stakeholder input.

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What metrics do you consider important for measuring the success of payout solutions?

Discuss key performance indicators (KPIs) you’ve tracked in the past, such as processing times, error rates, customer satisfaction, and return on investment. Explain how you leverage these metrics to drive continuous improvement.

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How do you approach cross-department collaboration when working on payouts?

Explain your methodology for fostering collaboration across departments, sharing how you’ve created frameworks or tools to enhance communication and drive joint initiatives. Provide a specific example of a successful cross-department project.

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Can you provide an example of a successful product launch you managed?

Share a detailed story of a product launch, focusing on your role in the planning, execution, and resulting impacts. Highlight the partnerships you leveraged and any lessons learned that could apply to the Director of Payouts role.

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How do you keep up with trends and changes in the payments and commerce industry?

Discuss your strategies for staying informed about industry changes, such as following specific publications, attending conferences, and networking within professional circles. Illustrate how this knowledge has influenced your decision-making.

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Describe a time you addressed a significant challenge within your product area?

Provide a specific instance where you identified and tackled a challenge within payouts. Discuss your problem-solving approach, the stakeholders involved, and the ultimate outcome of the situation.

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What role does customer feedback play in your product management process?

Explain how you collect and analyze customer feedback to inform product development, detailing any tools or methods you use. Illustrate with an example of how this feedback has specifically improved a payout solution.

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How would you define success for the Director of Payouts at GoDaddy?

Articulate your vision of success in this role by addressing key outcomes such as merchant satisfaction, effective team management, successful product launches, and overall impact on the business. Relate your answer to GoDaddy’s mission of empowering entrepreneurs.

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GoDaddy is a publicly traded Internet domain registry, domain registrar and web hosting company headquartered in Tempe, Arizona. The company prides itself as a trusted growth partner to millions of entrepreneurs around the world.

45 jobs
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BADGES
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CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Dare to be Different
Collaboration over Competition
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Paid Time-Off
Paid Sick Days
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 7, 2025

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