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H&M Sales Advisor - Dayton Mall

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

  • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
  • Willingness to engage and have conversations with customers to provide excellent service
  • Guide customers through our fashion trends, stories & products in all areas of the store
  • Ability to effectively promote and sell our products to customers
  • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Representing yourself and the H&M brand positively during all customer interactions
  • Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
  • Use your product & fashion knowledge to share relevant information to customers

Team & Development

  • Retain and share your service, fashion and store operations knowledge and skills with colleagues
  • Follow all procedures, routines, and legal requirements in all areas of the store
  • Give & receive feedback with your colleagues to learn, develop & support each other
  • Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

  • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
  • Operate fitting room and checkout areas according to best practice & processes
  • Contribute to a clean and tidy sales floor and back of house (including stockrooms)
  • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
  • Ensure good stock levels with replenishment routines on sales floor
  • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
  • Support with opening and closing of the store
  • Following all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

Who You Are

  • As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
  • Motivated by giving customers a great experience.
  • You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
  • You should also enjoy working in a collaborative and dynamic environment.
  • You have sales experience working in a dynamic and collaborative environment that you can apply to your role
  • Experience working with customer service in fashion, retail or other service-related industries

Why You'll Love Working at H&M

  • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
  • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
  • You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
  • We are an inclusive company where you're encouraged to be yourself at work
  • You will have access to a large global talent community, where career growth and aspirations have no limits
  • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
  • You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional Information

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $11.50 per hour**

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Store Roles Assessment:

We want to inform you that we use automated decision-making for skill-based recruitment within some of our stores. This means that your responses will be evaluated and scored by an assessment tool that applies predefined criteria set by H&M Group.

The purpose of the assessment tool is to ensure a fair and objective assessment of your skills and suitability for the role. This is validated through strategic human oversight and has been audited according to New York legislation. You can read more about the result here. You’ll be able to provide feedback after the assessment and you always have the opportunity to ask questions.

If you have any difficulties or concerns with the current assessment method, you can request for an alternative method of assessment. Please contact us at [email protected] as soon as possible to discuss your options. We’ll try our best to meet your needs.

Average salary estimate

$23920 / YEARLY (est.)
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$23920K
$23920K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About H&M Sales Advisor - Dayton Mall, H&M Group

If you're looking for a fun and dynamic workspace in fashion, then the H&M Sales Advisor position at the Dayton Mall is just for you! As a Sales Advisor, your days will revolve around delivering exceptional customer service while connecting people with the latest fashion trends. You'll be the friendly face welcoming customers, guiding them through the store with enthusiasm, and helping them find the perfect pieces that match their style. Your keen eye for fashion and product knowledge will be crucial as you share insights on the newest arrivals and best sellers, ensuring every shopper leaves with a smile. You'll also play a vital role in keeping the sales floor looking immaculate—organizing garments, maintaining an inviting display, and assisting with the latest in-store tech services. Working at H&M isn’t just about selling clothes; it’s about creating a memorable experience every time someone steps into the store. You’ll collaborate closely with an amazing team, share your fashion expertise, and grow your skills through ongoing training. The ideal candidate should be passionate about fashion, customer-centric, and ready to thrive in a vibrant team. And let's not forget those fantastic employee discounts and comprehensive benefits! So, if you're ready to join H&M and begin a rewarding career in retail, we'd love to hear from you!

Frequently Asked Questions (FAQs) for H&M Sales Advisor - Dayton Mall Role at H&M Group
What are the key responsibilities of a Sales Advisor at H&M in Dayton Mall?

As a Sales Advisor at H&M in Dayton Mall, you’ll engage with customers to provide an excellent shopping experience by welcoming and guiding them throughout the store. Your key responsibilities include helping customers find the right products, promoting the latest fashion trends, and ensuring a clean and attractive sales environment. You will also assist in garment presentation and support operational tasks to meet sales targets with your team.

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What qualifications do I need to apply for the H&M Sales Advisor position in Dayton?

To apply for the H&M Sales Advisor position at the Dayton Mall, you should have a passion for fashion and a motivation to provide exceptional customer service. Sales experience in a retail or related service field can significantly benefit your application. You should also be communicative, creative, and enjoy working collaboratively in a diverse environment, embodying H&M's values.

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How does H&M support the career growth of its Sales Advisors?

H&M values the development of its employees, offering ongoing training and resources that facilitate career growth for Sales Advisors. You will have access to various onboarding processes, training courses, and opportunities to engage in Colleague Resource Groups (CRGs) that promote networking and professional growth within the global community.

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What does a typical day look like for a Sales Advisor at H&M in Dayton?

A typical day for a Sales Advisor at H&M in Dayton involves engaging with customers, promoting products, and maintaining the store's visual presentation. You'll be responsible for customer interactions and transactions, assisting with garment care and stock replenishment, while also collaborating with your colleagues to achieve sales goals, making every day uniquely rewarding and interactive.

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What are the benefits of working as a Sales Advisor at H&M in Dayton Mall?

Working as a Sales Advisor at H&M in Dayton Mall comes with various benefits including competitive pay, employee discounts across all H&M Group brands, inclusive health insurance, wellness programs, and paid leave opportunities. Additionally, you will be part of an inclusive workplace that celebrates diversity and encourages you to be yourself, enhancing your overall work experience.

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Common Interview Questions for H&M Sales Advisor - Dayton Mall
What do you think is the most important quality for a Sales Advisor at H&M?

The most important quality for a Sales Advisor at H&M is a passion for fashion paired with a genuine desire to help customers. It’s important to be approachable and communicative, as well as flexible in adapting to customer needs. Emphasizing your interpersonal skills and commitment to providing excellent service will showcase your fit for the role.

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How would you handle a difficult customer as a Sales Advisor?

Handling a difficult customer requires patience, active listening, and a calm demeanor. Start by acknowledging their concerns and showing empathy. Express your willingness to find a solution, whether it’s assisting them with their inquiry or offering alternatives. Demonstrating effective conflict resolution skills will highlight your capability as a Sales Advisor.

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Can you describe a time you successfully sold a product?

In your response, illustrate a specific instance where your product knowledge and engagement with a customer led to a successful sale. Detail how you understood their needs, guided them effectively through the options, and built rapport that ultimately resulted in the purchase. This reflects your ability to connect with customers and drive sales.

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How do you stay updated on fashion trends?

Staying updated on fashion trends involves regularly following fashion blogs, influencers, and social media platforms, as well as attending local fashion events. Mention specific platforms or publications you follow, and emphasize your excitement for incorporating these trends into your customer interactions at H&M.

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What strategies would you use to promote H&M's sustainability initiatives?

To promote H&M's sustainability initiatives, you can highlight key programs like the recycling of clothing and in-store sustainability efforts during customer interactions. Discuss specific examples or promotions and how you would encourage customers to participate. Showing awareness of the brand’s values indicates your alignment with H&M’s commitment to responsibility.

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Describe your experience working in a team setting.

Illustrate a positive teamwork experience that showcases collaboration and effective communication. Highlight how you contributed to the team's goals, supported your colleagues, and participated in problem-solving. This demonstrates your team spirit, which is important at H&M.

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What is your approach to maximizing sales in a retail environment?

Maximizing sales involves understanding customer needs and effectively promoting products that match those needs. Discuss your strategies, such as engaging with customers, creating attractive displays, and upselling techniques. Emphasizing results and experiences from previous roles will strengthen your answer.

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How would you maintain the visual presentation of the store?

Maintaining the visual presentation of the store is about adhering to H&M's guidelines while implementing your creativity. Discuss organizing displays, ensuring items are folded neatly, and keeping the store tidy. Providing specific examples from past roles can highlight your attention to detail and commitment to the brand's image.

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Can you discuss a time when you received feedback?

Sharing a time when you received constructive feedback and how you applied it to improve your performance is essential. Highlight your willingness to learn, your respect for diverse perspectives, and how adapting based on feedback benefits both you and the team.

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What motivates you to work in retail, specifically at H&M?

Your motivation to work in retail, particularly at H&M, could stem from a love for fashion and a desire to connect with people. Express your enthusiasm for working with a brand that values diversity and sustainability, and how that aligns with your personal values. This can show your genuine interest in the role and the company.

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Founded in 1947, H&M is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers, and children. The company is headquartered in Stockholm, Sweden.

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Part-time, on-site
DATE POSTED
March 14, 2025

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