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Receptionist - Full-time

**545009BR**• *Title:**Receptionist• *Our Company** **:**At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.• *A Typical Day...**Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal **Client Service Professional/Receptionist** means you'll focus on how to wow clients now and in the future.• *Job ID:**545009BR• *City:**La Quinta• *State:**California• *It would be even better if you also had...** **:**+ High school diploma or equivalent+ Sales/marketing experience• *Why Work for Us**At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.+ **Employee Assistance Program** with Health Advocate.+ **Wellbeing program** , BetterYou, to help you build healthy habits.+ **Neurodiversity and caregiver support** available to you and your family.+ **Various discounts** on everyday items and services.+ **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.+ Click here to check out all available benefits (https://www.blockbenefits.com) .• *The Community You Will Join:**At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.• *If you're looking to make an impact, H&R Block is the place for you.**• *What you'll bring to the team...** **:**+ Answer phones and greet clients in a personalized, friendly, and inviting manner+ Match clients with the best-suited tax professional for their needs+ Schedule clients how they would like to be scheduled+ Help to ensure all clients needs have been met during service both in person, over the phone or virtually+ Maintain office cleanliness and organization of resources with team members+ Other duties as assigned• *Your Expertise:**+ Experience working in a fast-paced environment+ Previous experience in a customer service environment+ Ability to multi-task+ Strong organizational and time-management skills+ Computer proficient with the ability to use Microsoft Office• *Posting Title:**Receptionist• *Sponsored Job:**\#6443• *Pay Range Minimum:**11• *Pay Range Maximum:**27• *Pay Range Information:**The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
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CEO of H&R Block
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$23.42
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What You Should Know About Receptionist - Full-time, H&R Block

As a Receptionist at H&R Block in La Quinta, CA, you will be the welcoming face of our team, helping clients navigate their tax needs with confidence. Your day will be filled with warm greetings for visitors, managing phone calls, and matching clients with the best tax professionals suited to their specific needs. You’ll work in a fast-paced environment where multitasking and strong organization skills are key, ensuring that each client feels valued and supported, whether they’re speaking with you in person, over the phone, or virtually. At H&R Block, we value diversity and inclusion, making this not just a job, but an opportunity to be part of a supportive community dedicated to continuous improvement. You'll also enjoy our commitment to employee wellbeing, with numerous benefits, including health programs, perks, and diverse support options. Passionate about providing exceptional client experiences? Join H&R Block and help inspire confidence in every interaction while building lasting relationships within the community.

Frequently Asked Questions (FAQs) for Receptionist - Full-time Role at H&R Block
What are the responsibilities of a Receptionist at H&R Block?

As a Receptionist at H&R Block, your primary duties will include answering phones, greeting clients in a friendly manner, matching them with appropriate tax professionals, and ensuring their needs are met during their service. You'll also manage client scheduling and maintain the office's organization and cleanliness.

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What qualifications do I need to be a Receptionist at H&R Block?

To become a Receptionist at H&R Block, you typically need a high school diploma or equivalent, along with experience in a customer service setting. Strong computer skills, proficiency in Microsoft Office, and the ability to manage tasks in a busy environment are also important.

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How can I stand out as a Receptionist applicant at H&R Block?

Highlight your customer service experience, effective communication skills, and ability to multitask under pressure when applying for the Receptionist position at H&R Block. Showcasing a passion for helping others and a positive attitude can also help you stand out.

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What is the work environment like for a Receptionist at H&R Block?

The work environment for a Receptionist at H&R Block is fast-paced, supportive, and focused on teamwork. You'll be surrounded by colleagues who share a commitment to helping each other grow and provide exceptional service to clients, fostering a sense of community and belonging.

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What benefits does H&R Block offer to Receptionists?

H&R Block offers a range of benefits to Receptionists, including medical coverage, a 401k retirement savings plan, employee discounts, and various wellbeing programs. These offerings are designed to support your health, wellbeing, and financial wellness needs.

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Common Interview Questions for Receptionist - Full-time
Can you describe your experience in customer service relevant to the Receptionist role at H&R Block?

When answering this question, share specific examples from previous roles where you successfully handled customer inquiries, resolved issues, and maintained a positive environment. Emphasize your ability to connect with clients and provide exceptional service.

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How do you prioritize tasks while working in a busy environment?

To answer this question, discuss your time management strategies, such as using to-do lists or prioritizing urgent tasks. Provide an example where you effectively managed competing demands without sacrificing customer satisfaction.

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What software or tools are you familiar with that will assist you in this Receptionist position?

Mention any relevant experience you have with customer relationship management (CRM) tools, Microsoft Office, or scheduling software. Highlight how you've used these tools to improve workflow or enhance client interactions.

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How would you handle a difficult client situation as a Receptionist at H&R Block?

Describe your approach to conflict resolution, emphasizing listening actively, empathizing with the client, and working towards a solution. Provide an example where you navigated a challenging situation successfully.

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Why do you want to work as a Receptionist at H&R Block?

Share your motivations for wanting to join H&R Block, such as their commitment to client service, supportive work culture, and the opportunity to contribute to community wellbeing. Show enthusiasm for being part of a respected company.

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What do you think makes an effective Receptionist?

Discuss key qualities such as excellent communication skills, a friendly demeanor, multitasking ability, and a strong client focus. Explain how these traits connect with your experience and how you would apply them in this role.

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Describe a time when you had to multitask effectively.

Provide a specific example that demonstrates your multitasking capabilities, detailing the situation, what tasks you managed at once, and the positive outcome, especially in keeping clients satisfied during high-traffic times.

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How do you ensure that you stay organized at work?

Explain the techniques you use to maintain organization, such as digital tools, task management apps, or physical filing systems. Discuss how staying organized helps you manage workloads and deliver excellent customer service.

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What would you do if you don’t know the answer to a client’s question?

Talk about how you would remain calm, reassure the client, and take initiative to either find the answer or connect them with someone who can help. Emphasize your resourcefulness and dedication to finding solutions.

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What role does teamwork play in the Receptionist position at H&R Block?

Discuss how teamwork is vital to providing a seamless client experience, and share an example from your past where collaborating with team members led to successful outcomes, showcasing your ability to function as part of a cohesive team.

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We're here to live our purpose - to provide help and inspire confidence in our clients and communities everywhere. We take our work personally because we know what it represents. Families and homes. Livelihoods and lives. We’ve been true to that p...

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Full-time, on-site
DATE POSTED
March 19, 2025

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