Customer Service Rep(01739) - 1685 John F Kennedy Rd

As a Customer Service Rep at 1685 John F Kennedy Rd, your key responsibilities will include greeting customers, taking orders, answering questions, and assisting with general restaurant tasks. Your role is vital in ensuring that every guest has a positive experience.

To become a Customer Service Rep at 1685 John F Kennedy Rd, you should possess strong communication skills, a friendly demeanor, and the ability to multitask. Previous experience in customer service or restaurant environments is a plus, but your enthusiasm for helping others is what truly matters.

Yes, evening shifts are mandatory for the Customer Service Rep position at 1685 John F Kennedy Rd. This role requires working during peak hours to ensure we provide excellent service to our guests when they need it most.

Working as a Customer Service Rep at 1685 John F Kennedy Rd means being part of a passionate team that values customer relationships and encourages growth. You’ll have the opportunity to engage with diverse customers and contribute to a warm atmosphere.

While previous experience in a customer-facing role is beneficial, it is not strictly required for the Customer Service Rep position at 1685 John F Kennedy Rd. We value enthusiasm and a willingness to learn just as much!

When dealing with an unhappy customer, it's important to listen actively to their concerns and empathize with their situation. Explain how you plan to resolve their issue and ensure they feel heard. This approach shows commitment to their satisfaction.

The most important skill for a Customer Service Rep is effective communication. Being able to convey information clearly and listen to customers ensures excellent service and helps to build a rapport with them.

Certainly! In my previous role, I had a situation where a customer's order was delayed. I took the initiative to inform them proactively, offered a complimentary drink, and ensured their meal was expedited. They appreciated the honesty and left a positive review.

During busy shifts, prioritizing tasks involves assessing immediate customer needs and focusing on where I can make the biggest impact right away—such as taking orders or addressing complaints first, then managing other duties as time allows.

I am motivated by the opportunity to create positive experiences for customers and make their day better. I find fulfillment in problem-solving and building relationships with guests, which inspires me to give my best.

If I'm faced with a question I can’t answer, I would acknowledge the request, assure the customer I will find the information they need, and then either consult a colleague or access company resources to provide accurate details.

Once, a customer received the wrong order. I immediately apologized, offered them their correct order for free, and kept them engaged while they waited. They left very pleased and appreciated my attention.

I want to work as a Customer Service Rep at 1685 John F Kennedy Rd because I'm passionate about providing excellent service and I admire the restaurant's commitment to customer satisfaction. I believe I can contribute significantly to maintaining this reputation.

During peak hours, I focus on staying organized, taking deep breaths to remain calm, and communicating clearly with my team. Keeping a positive mindset and remembering the end goal helps me manage stress effectively.

I view constructive criticism as a valuable opportunity for growth. I listen carefully, ask for clarification if needed, and take proactive steps to improve in the highlighted areas. It’s essential for personal development.