Workplaces Experience Specialist

The Workplaces Experience Specialist at Harness is primarily responsible for creating a welcoming atmosphere in our Boston office. This includes managing visitor interactions, overseeing the daily operations of the workplace, coordinating mail services, and ensuring the office remains clean and functional. Additionally, the specialist will plan engaging events to foster internal culture and assist with new hire onboarding, all while maintaining strong communication with the global Workplace Design + Experience team.

To apply for the Workplaces Experience Specialist position at Harness, candidates should possess prior experience in a reception, hospitality, or customer service role. Strong communication skills, technological literacy, and an ability to work collaboratively in a fast-paced environment are crucial. A proactive and adaptable approach to problem-solving is also highly valued.

Yes, the Workplaces Experience Specialist role at Harness requires the candidate to work onsite in our Boston office from Monday to Friday during standard business hours. Flexibility for additional hours may be necessary to support workplace operations and events.

A Workplaces Experience Specialist at Harness will organize a variety of events that promote internal culture, such as team-building activities, happy hours, and in-office programming. This role is essential for creating opportunities for team members to engage and connect, ensuring a vibrant and collaborative workplace environment.

Working as a Workplaces Experience Specialist at Harness comes with a competitive salary, comprehensive healthcare benefits, a Flexible Spending Account (FSA), a flexible work schedule, and an Employee Assistance Program (EAP). Additionally, the company offers flexible time off, monthly team-building events, and internet reimbursement, promoting a supportive work-life balance.

In dealing with a difficult situation with a guest at the office, it's important to stay calm and listen attentively to their concerns. A good approach is to acknowledge their feelings, apologize for any inconvenience, and seek a resolution that aligns with company policies while ensuring the guest feels heard and valued.

Improving customer service often involves identifying pain points and implementing solutions. In a previous role, I introduced a feedback system that allowed customers to voice their opinions on service delivery. This feedback led to changes in our service protocols, significantly boosting customer satisfaction.

To maintain an organized and inviting workplace, I would implement a regular cleaning and maintenance schedule and encourage employees to keep their areas tidy. I would also set up a system for reporting maintenance issues promptly and create designated zones for different types of activities, ensuring both functionality and aesthetic appeal.

Prioritization involves assessing the urgency and importance of tasks. I use a task management system to list out daily responsibilities, and I evaluate deadlines, impact, and the needs of the team. Communicating with team members about their priorities also helps ensure we’re aligned and working efficiently.

For an event I coordinated, I started by outlining clear objectives and tasks. I delegated responsibilities to team members, established timelines, and tracked progress. Engaging with local vendors for supplies while promoting the event internally resulted in a successful turnout and positive feedback, which made all the effort worthwhile.

My approach to effective communication involves regularly scheduled meetings and open channels for discussion, including digital platforms like Slack or email for quick updates. I also encourage team members to share insights or challenges they face, fostering a collaborative and supportive environment where everyone’s voice is heard.

If a team member requires assistance with their workload, I would first listen to their concerns and assess the situation. Offering to help directly or facilitating additional support from other team members is important, and I believe in building a culture where collaboration is encouraged and everyone feels empowered to ask for help.

The most important quality for a Workplace Experience Specialist is empathy. Understanding the needs of both team members and guests fosters a welcoming environment. Coupled with strong organizational skills and a proactive mindset, this focus on empathy ensures that the workplace remains positive and engaging for everyone.

I regularly read industry publications, attend webinars, and follow thought leaders in workplace design on social media. Engaging with professional communities allows me to stay informed about emerging trends and innovations that can enhance the workplace experience for both employees and visitors.

I am excited about the opportunity to work as a Workplaces Experience Specialist at Harness because I admire the company’s innovative approach to software delivery. I believe that creating a supportive and engaging workplace culture is vital for productivity, and I am eager to contribute my skills to enhance that experience for team members and guests alike.