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Janitorial Quality Assurance Manager

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Position Objective

Company Overview:

The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”.

Job Summary:

The Janitorial Quality Assurance Manager ensures cleaning services meet established quality and safety standards. This role involves conducting regular inspections, implementing corrective actions, and collaborating with staff to maintain consistent service excellence. The manager will develop and enforce quality control processes, provide training and feedback, and work closely with clients to ensure satisfaction while driving continuous improvement across all janitorial operations.

Essential Duties and Responsibilities

Aid in the creation of customized quality assurance templates for commercial cleaning services based on clients SOW and KPI requirements
Conduct cleaning quality assurance audits utilizing hand held technology
Visit various locations to conduct cleaning inspections/audits
On site meetings with clients
Maintain communications with ASP/Teams to dispatch work orders, request, and complaints
Ability to take a holistic view of the overall facility environment to judge not only the quality of cleaning but the safety of the operation as well as the sustainability of the service being provided
Provide feedback to Field Operations on cleaning observations and overall deliverer of the Harvard Service Solution
Develop strong relationships with local facility management team and as well as individual facility location
Ability to make recommendations on improving quality best practices within the organization
Being an active participant in the creation of Service Intelligence reporting to ensure that the field activity witnessed is being accurately represented
Take part in Quarterly Business Reviews (QBR) when asked by management
Ability to be a resource and to drive continuous improvement of the companies quality assurance approach
Be a team player, results driven, and be continuously learning and improving.

Knowledge and Skill Requirements

Bachelor’s Degree with at least two years of related work experience.
Strong quality mentality with a focus on continuous improvement.  
Experience in janitorial, conducting inspections/audits, communication skills, and managerial skills.
Experience in the Property Management field, Commercial Real Estate, Building Service Contractor, or Services Industries a plus.
Excellent communication and organization skills with the ability to work in a fast-paced, energetic environment.
Must be self-motivated with the ability to self-manage daily activities
Technology Savvy with experience in Microsoft Word, Office, Excel, PowerPoint, handheld technology, and quality assurance program(s).
A valid driver's license and car insurance.
Hold professional conversations with clients, subordinates, and colleagues
Operate all basic office technology
Ability to conduct face-to-face discussions with individuals or groups at all professional levels
Working in close proximity to others
Work outdoors in all changing weather conditions in a geographical area
Standing and/or walking, sitting, stooping, or kneeling
Daily driving to different sites

Compensation

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

An Equal Opportunity Employer --- M/F/D/V

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Janitorial Quality Assurance Manager, Harvard Services Group, Inc

At Harvard Companies, we’re excited to invite applications for the role of Janitorial Quality Assurance Manager in beautiful Florence! As a key player in maintaining our reputation for excellence in janitorial services, you'll have the opportunity to ensure that all cleaning operations meet our top-notch quality and safety standards. You'll conduct inspections and audits, provide important feedback to the field operations, and work collaboratively with clients to drive continuous improvement across our janitorial services. Your role includes developing quality control processes, training staff, and actively participating in service intelligence reporting, making your contributions essential to our ongoing success. With a strong “People First” philosophy, Harvard Companies values its employees like family, ensuring you'll feel valued as you strive to make a difference. You’ll leverage your strong communication skills to build lasting relationships with facility management while using handheld technology to conduct thorough audits. If you have a passion for quality and improvement, possess relevant experience, and want to be part of a dynamic team that fosters growth, we want to hear from you!

Frequently Asked Questions (FAQs) for Janitorial Quality Assurance Manager Role at Harvard Services Group, Inc

What are the main responsibilities of a Janitorial Quality Assurance Manager at Harvard Companies?

The Janitorial Quality Assurance Manager at Harvard Companies plays a crucial role in ensuring that cleaning services meet high-quality standards. This includes conducting regular inspections and audits, providing training and feedback to staff, and collaborating closely with clients. The manager develops quality control processes tailored to individual client needs and drives continuous improvement initiatives across janitorial operations.