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Multi-Skilled Maintenance Plumber

Here at Havebury Housing, we are looking for an experienced Multi-skilled Maintenance Technician (Plumber) to undertake plumbing, drainage, guttering and other associated areas of repairs on mainly domestic properties located throughout East Anglia to a high standard.

We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We’ve also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Outline of Key Responsibilities...

  • Ability to diagnose faults and rectify effectively. Repairs carried out on first visit wherever possible
  • Identify any repairs that are not landlord responsibility and bring them to the attention of the line manager
  • Where additional works are required, the ability to provide clear information as to work, duration and materials required
  • Undertake basic works of other trades relative to work undertaken or, as directed by line manager
  • Maintain van to an acceptable condition and ensure its cleanliness and tidiness including maintaining stock levels and stock organisation
  • Provide an exceptional level of customer service to Havbury’s tenants and stakeholders at all times

We are looking for someone who has...

  • Full driving licence
  • Good customer care skills
  • Competent user of I.T.
  • Either NVQ level 3 plumbing or similar
  • Experience in domestic drainage
  • WRAS Qualifications
  • G3 Unvented

In return, we are offering...

  • An annual salary of £35,280.00 plus company van and fuel card
  • Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
  • Pension – between 7% - 12% dependant on individual contribution
  • Life assurance - a payment of X3 your salary.
  • Annual Flu Jab - provided each winter to all employees.
  • Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
  • Competitive medical cashback plan

"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Average salary estimate

$35280 / YEARLY (est.)
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$35280K
$35280K

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What You Should Know About Multi-Skilled Maintenance Plumber, Havebury Housing Partnership

At Havebury Housing, we’re excited to invite a skilled Multi-Skilled Maintenance Plumber to join our team! If you have a passion for plumbing and a knack for tackling drainage and guttering issues, this role is for you. As a member of our dedicated group, you will work primarily on domestic properties across East Anglia, ensuring that our approximately 7,500 homes are well-maintained and comfortable for our tenants. Your day-to-day tasks will involve diagnosing faults and making repairs on your first visit whenever possible. You're not just fixing plumbing; you’re enhancing the living experience for our valued residents. Your ability to communicate clearly about necessary repairs will be essential, giving us an opportunity to serve our communities better. Additionally, you'll have the chance to expand your skill set by undertaking minor works of other trades, all while upholding our commitment to outstanding customer service. At Havebury, we believe in investing not only in our properties but also in our employees. Enjoy the flexibility of home and office working options, generous leave allowances, and a competitive salary of £35,280, alongside perks like life assurance and an electric vehicle salary sacrifice scheme. We’re looking for someone with an NVQ level 3 in plumbing, strong IT skills, and a full driving license. If this sounds like you, we encourage you to apply and join us in our mission to build and maintain better homes for our communities.

Frequently Asked Questions (FAQs) for Multi-Skilled Maintenance Plumber Role at Havebury Housing Partnership
What are the main responsibilities of a Multi-Skilled Maintenance Plumber at Havebury Housing?

As a Multi-Skilled Maintenance Plumber at Havebury Housing, your main responsibilities will include diagnosing plumbing faults, addressing drainage issues, and ensuring high-quality repairs on first visits. Your role also involves identifying additional repairs beyond landlord responsibilities, maintaining a clean and organized service vehicle, and providing exceptional customer service to tenants and stakeholders.

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What qualifications do I need to apply for the Multi-Skilled Maintenance Plumber position at Havebury Housing?

To qualify for the Multi-Skilled Maintenance Plumber role at Havebury Housing, you should hold an NVQ level 3 in plumbing or a related qualification. WRAS Certification, experience in domestic drainage, and a G3 Unvented qualification are also preferred, along with good customer care skills and a full driving license.

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How does Havebury Housing support the career development of Multi-Skilled Maintenance Plumbers?

Havebury Housing is committed to the professional growth of our Multi-Skilled Maintenance Plumbers. We encourage skill enhancement through diverse tasks beyond plumbing, promote home and office flexible working arrangements, and offer comprehensive benefits including training opportunities to foster your development in a supportive environment.

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What is the salary range for a Multi-Skilled Maintenance Plumber at Havebury Housing?

At Havebury Housing, the annual salary for a Multi-Skilled Maintenance Plumber is £35,280. We also offer additional benefits including a company van and fuel card, pension contributions ranging from 7% to 12%, life assurance, and more, making our compensation package competitive and attractive.

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What type of work environment can Multi-Skilled Maintenance Plumbers expect at Havebury Housing?

Multi-Skilled Maintenance Plumbers at Havebury Housing can expect a friendly and supportive work environment. We value our team's well-being and offer flexible working options, a focus on customer-centric service, and opportunities for collaboration within various trades to ensure that our repairs and maintenance meet the community’s needs.

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Common Interview Questions for Multi-Skilled Maintenance Plumber
Can you describe your experience with plumbing systems in domestic properties?

When answering this question, highlight specific plumbing systems you've worked with, including any relevant training or certifications. Share examples of challenges you've faced, how you diagnosed issues, and the results of your interventions to demonstrate your expertise.

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How do you prioritize tasks when managing multiple repair requests?

Explain your method for prioritization, whether it’s by urgency, customer needs, or systematic scheduling. Illustrate your approach with a past example that shows your ability to efficiently manage time and resources while maintaining quality service.

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What steps do you take to ensure the safety of yourself and others while on a job?

Discuss your understanding of safety protocols in plumbing, such as the use of personal protective equipment (PPE), adherence to building codes, and conducting risk assessments. Mention any specific safety training you've completed that reinforces your commitment to a safe work environment.

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How do you handle customer complaints or difficult situations?

Provide an example of a past experience with a difficult customer situation, focusing on how you listened to their concerns, communicated clearly, and implemented a resolution. Emphasize your dedication to customer satisfaction and how it aligns with Havebury Housing's values.

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What do you consider when assessing the need for additional repair work?

Explain your method for evaluating properties, including how you identify issues that go beyond initial complaints and gather details to communicate clearly with your line manager. This showcases your thoroughness and attention to detail as a Maintenance Plumber.

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Can you provide an example of a successful repair you’ve completed on the first visit?

Share a specific example that highlights your problem-solving skills. Discuss the issue, the steps you took to resolve it, and how your efforts positively impacted the customer’s experience. This showcases your efficiency and ability to deliver results.

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What is your approach to managing van stock and ensuring it’s well-organized?

Describe your experience and strategies for inventory management in your service vehicle. Talk about how you regularly check stock levels, organize materials for easy access, and the importance of maintaining a clean work environment for efficiency.

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How do you stay updated with the latest plumbing techniques and industry standards?

Mention your approach to continuing education in plumbing, such as attending workshops, participating in online training, or following industry publications. This emphasizes your commitment to professional development and ensuring best practices.

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What unique skills do you bring to the Multi-Skilled Maintenance Plumber role at Havebury Housing?

Identify any specialized training, personal qualities, or previous experiences that set you apart from other candidates. Highlight how these skills align with Havebury Housing's mission and your goal to provide excellent service.

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Why are you interested in working with Havebury Housing?

Speak to Havebury Housing's community focus, values, and your desire to contribute positively to the lives of residents. Share any prior knowledge you have about the organization's initiatives and how they resonate with your career aspirations.

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The Havebury Housing Partnership is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 (7648) regulated by the Regulator of Social Housing (LH4339) By continuing to browse or by clicking "I understand...

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Full-time, hybrid
DATE POSTED
December 28, 2024

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