Graduate Partner Quality Manager

As a Graduate Partner Quality Manager at HP, your primary responsibilities will include specifying critical repair processes to external partners, orchestrating product support for new portfolio items, and ensuring customer satisfaction and quality assurance. You'll also audit repair processes, conduct business reviews with partners, and drive continuous improvement initiatives to keep operations efficient and cost-effective.

To qualify for the Graduate Partner Quality Manager position at HP, you should have a Bachelor's degree in engineering, ideally in Industrial, Electrical, or Mechanical fields. Additionally, previous experience in operational engineering or reverse supply chain environments is beneficial, along with fluency in English and the ability to influence and communicate with various partners.

HP is dedicated to the professional development of its employees, including Graduate Partner Quality Managers. You will have access to learning platforms, networking opportunities, and various global business networks that promote diversity and inclusion. Additionally, HP encourages participation in community volunteering efforts which can further enrich your career experience.

The work environment for a Graduate Partner Quality Manager at HP in Sant Cugat del Vallès is dynamic and inclusive, fostering collaboration and innovation. With options for hybrid work, an inspiring campus offering sports facilities, and a friendly workplace culture, you’ll have the ideal setting to balance work with personal well-being and community engagement.

Yes, as a Graduate Partner Quality Manager at HP, some travel will be required—typically around 10-15% of the time. This travel involves collaborating with external repair partners located throughout Europe to ensure that quality standards and processes are consistently met.

To effectively answer this question, highlight your relevant educational background in engineering and any applicable experience in operational roles or reverse supply chains. Provide specific examples of projects or responsibilities that align with the role's demands, emphasizing your communication and analytical skills.

Discuss your approach to establishing clear communication channels with partners and implementing structured quality checks. Explain your methods for defining critical processes, conducting regular audits, and utilizing performance metrics to maintain high standards.

Illustrate your experience by sharing a specific example where you identified an inefficiency and successfully implemented a process improvement. Talk about the problem, how you analyzed it, your strategy for improvement, and the measurable outcomes that followed.

Talk about your time management and prioritization skills, detailing how you stay organized amidst challenging situations. Provide examples of past experiences where you successfully navigated stressful deadlines while maintaining product quality and team collaboration.

Emphasize the importance of open communication and relationship-building. Share specific strategies such as regular meetings, sharing feedback actively, and employing collaboration tools that can help streamline the processes and ensure all parties are aligned.

Share a detailed scenario where you engaged in a negotiation. Highlight your preparation process, the interests you had to balance, and the outcome of the negotiation. This gives insight into your strategic thinking and communication skills.

Discuss the different types of metrics relevant to quality and service performance, such as repair cycle times, cost per repair, customer satisfaction rates, and error rates. Explain how regularly reviewing these KPIs helps drive continuous improvement.

Express your belief in the importance of a strong communication ability, as it directly affects how well you can influence and manage relationships with external partners. Mention that it's vital for ensuring that everyone is aligned with the company's objectives.

Mention specific channels such as industry publications, webinars, professional organizations, or networking events where you engage with current trends. Show your passion for continuous learning to excel in the role of Graduate Partner Quality Manager.

Share your motivation for wanting to join HP, focusing on their innovative products, diverse workplace culture, and commitment to sustainability. Articulate how these values aligned with your professional goals and how you see yourself contributing to the team's success.