Junior Technical Analyst

The Junior Technical Analyst at Improvado is responsible for solving complex data challenges, engaging with customers to provide solutions, and driving product excellence by collaborating with various teams. You will investigate issues in data pipelines, communicate effectively with clients through Helpdesk and video calls, and document recurring issues to enhance future troubleshooting.

Improvado looks for candidates with at least 1 year of experience in technical support or similar roles, along with solid SQL skills and a passion for customer service. Familiarity with marketing APIs and technical detail translation is recommended. Strong communication skills in English are essential to convey complex ideas clearly to clients.

As a Junior Technical Analyst, your contributions directly impact client success by ensuring that Improvado's platform delivers accurate and actionable insights. By resolving data issues and engaging with clients actively, you help marketers optimize their campaigns and achieve better ROI.

Improvado fosters a remote-first culture that values flexibility and asynchronous collaboration. The environment is results-driven, encouraging Junior Technical Analysts to thrive in a fast-paced team setting while also having a generous PTO policy to promote work-life balance.

Junior Technical Analysts at Improvado primarily use SQL to query data, alongside tools like Jira for customer support communication and Google Meet for video interactions. Additionally, familiarity with marketing APIs such as Facebook and Reddit is beneficial for resolving client issues effectively.

In your response, highlight specific SQL skills you've acquired, such as querying for data using SELECT statements, filtering with WHERE clauses, and using aggregate functions. Explain how these skills have helped you in previous roles, particularly in technical problem-solving.

Discuss a systematic approach to prioritizing tasks based on urgency and impact. Explain how communication plays a role in this process, ensuring clients are informed about timelines and progress on their issues.

Use a specific example to illustrate your problem-solving skills. Outline the problem, the steps you took to analyze and resolve it, and the positive feedback you received from the client. This demonstrates your ability to handle data challenges effectively.

Share your knowledge about Improvado's role in marketing intelligence and its commitment to empowering clients through data insights. Express enthusiasm about the opportunity to contribute to a company that is scaling rapidly and has notable clients.

Emphasize your ability to simplify technical jargon into clear, relatable terms. Describe strategies such as using analogies or focusing on consequences rather than technical details to ensure understanding.

Discuss the importance of clear communication, timely resolutions, empathetic engagement, and follow-ups as key factors that enhance customer satisfaction. Provide an example of how you've implemented these in a past role.

Provide a specific instance where teamwork was essential for problem resolution. Highlight the roles of different team members, the collaborative tools used, and the collective outcome, demonstrating your collaborative spirit.

Talk about methods you use to stay updated, such as following tech blogs, attending webinars, or networking with professionals in the industry. This shows your commitment to continuous learning and improvement.

Explain how you would seek help from colleagues, research the issue, and possibly consult external resources. This conveys your proactive nature and willingness to learn in order to find solutions.

Articulate your passion for data and its potential impact on marketing strategies. Discuss how the role aligns with your skills and career aspirations, particularly in a fast-growing, innovative company like Improvado.