Job details

OPS Engineer - Tier I Intern

Get a free resume review

JOB SUMMARY:

Trace3 is seeking a motivated and detailed-oriented Help Desk Intern to join our Operations Center Team. This internship provides hands-on experience in IT support, troubleshooting, and customer service. The ideal candidate will assist with resolving technical issues, managing support tickets, and ensuring smooth day-to-day operations. This is a paid summer internship beginning in May and ending mid-August.

Responsibilities

POSITION RESPONSIBILITIES:
Maintains a “customer first” demeanor to ensure customer satisfaction
Respond to an manage help desk tickets in a timely manner
Assist with setting up and configuring workstations, peripherals, and software
Troubleshoot basic connectivity issues and assist with user account management
Document technical issues, resolutions, and IT procedures
Support IT staff with projects, upgrades, and routine maintenance tasks
Maintain security and confidentiality of IT systems and company data

Qualifications

QUALIFICATIONS:

Required:

· Pursuing an associate’s degree or above in a scientific/technical or related discipline - or - equivalent experience preferred
· Basic understanding of Windows and macOS operating systems
· Familiarity with Microsoft Office 365 and other common business applications
· Strong desire to participate in continuing education in one of the following: (network engineering, cloud computing architecture, data center engineering, security engineering, cyber-security engineering)
· Ability to work off hours, weekends, or night shift as required to support a 24 x 7 network operations center (NOC)

Preferred Personal Qualities:

· Has a passion for IT and for providing world-class customer service
· Enjoys a fast-paced work environment and ability to multitask
· Self-starter who takes initiative, is open minded and is a team player
· Displays integrity and accountability
· Strong oral and written communication skills
· Manages time effectively; meets deadlines

$19 - $21 an hour

U.S. Citizenship is required for most positions at Zivaro due to security clearance requirements for government/federal contracts held by Zivaro.

EEO STATEMENT

ZIVARO fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, disability, sexual orientation, gender identity or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act, it is our policy to provide reasonable accommodation upon request during the application process to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal and state employment laws and the information requested on this application will only be used for purposes consistent with those laws.

Average salary estimate

$41600 / YEARLY (est.)

min

max

$39520K

$43680K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About OPS Engineer - Tier I Intern, Zivaro

Are you looking to jumpstart your career in IT? Look no further! Trace3 is searching for a dedicated Operations Engineer - Tier I Intern to join our dynamic Operations Center Team, based in beautiful Colorado and fully remote. This is an exciting paid summer internship that kicks off in May and runs through mid-August, perfect for those passionate about IT support. As an intern, you'll gain hands-on experience troubleshooting technical issues, managing help desk tickets, and contributing to the overall smooth operation of our services. You'll play a crucial role in maintaining a ‘customer-first’ attitude, ensuring that our clients receive top-notch support. Your responsibilities will include assisting with workstations and software setups, tackling connectivity issues, and supporting IT staff with various projects. We're looking for interns who are pursuing an associate’s degree or higher in a technical field, with a basic understanding of both Windows and macOS, and a strong desire to learn more about network engineering, cloud computing, or cybersecurity. If you thrive in a fast-paced environment and excel in communication, this could be the perfect fit for you. Join Trace3 and take your first big step into the world of IT!

Frequently Asked Questions (FAQs) for OPS Engineer - Tier I Intern Role at Zivaro

What responsibilities will an OPS Engineer - Tier I Intern at Trace3 have?

As an OPS Engineer - Tier I Intern at Trace3, your responsibilities will include responding to help desk tickets, maintaining customer satisfaction, troubleshooting basic connectivity issues, and assisting in the setup and configuration of workstations and software. You'll also document technical issues and resolutions, support IT staff on various projects, and ensure the security and confidentiality of our IT systems.