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Product Marketing Manager

Product Marketing Manager Overview:

We are looking to add a self-directed Product Marketing Manager to own our flagship products, iiQ Ticketing and iiQ Assets. As a Product Marketing Manager, you will collaborate with Product, Sales, Marketing, and Leadership to build effective messaging and positioning to support both GTM and retention-focused efforts. Key functions include refining messaging and positioning, product launches, market research, competitive analysis, building and supporting sales enablement efforts, and strategic content creation to drive marketing-focused pipeline and demand.

Product Marketing Manager Responsibilities: 

Product Positioning, Messaging & Insights

  • Using market intelligence, tailor product messaging and positioning, identify target customers, understand competitor offerings, and keep up with industry trends.
  • Conduct ongoing competitive analysis and customer research to inform positioning and launch strategies.
  • Understand, document, and refine K-12 IT buyer personas, including where they get information, and the who, what, when and why behind the decisions they make. 
  • Gather customer feedback through market research, customer interviews, win/loss analysis and become the “voice of the customer” at iiQ.
  • Track and analyze product adoption metrics to assess success and identify areas for improvement.


Marketing & Campaign Execution 

  • Work in partnership with Lifecycle Marketing to drive pipeline through content activations and identifying persona needs campaigns that generate leads and build brand awareness.
  • Own and define campaign themes and develop tentpole content in support of marketing campaign objectives, such as webinars, whitepapers, and e-books .


GTM Strategy and Execution (Roadmap/Product Support)

  • Own the end-to-end execution of major product and feature launches, from strategy to post-launch analysis.
  • Develop and maintain detailed launch plans, timelines, and cross-functional coordination.
  • Lead launch readiness meetings and track alignment with go-to-market goals.


Sales Enablement + Customer Success Support 

  • Partner with sales enablement and customer success in equipping both pre-sale and post-sale teams with enablement and collateral (e.g., case studies, one-pagers, demo scripts) to communicate the product’s value effectively.
  • Partner with Customer Success to understand adoption trends across market segments, and support retention strategy and development

Product Marketing Manager Requirements:

  • 5+ years of Product Marketing experience, preferably in a SaaS business (experience in K-12/EdTech Markets is a plus).
  • Demonstrated understanding of the customer journey from lead generation through opportunity and product lifecycle from concept, through to development, launch, and support.
  • Proven track record of managing an aggressive product roadmap and leading launches successfully
  • Experience developing product positioning, messaging, and buyer personas, and building awareness and adoption of value-based messaging across teams
  • Experience leading projects and project teams while balancing competing priorities
  • Experience in using messaging to create supporting collateral and resources for Sales and Customer Support
  • Excellent written and verbal communication skills 
  • Strong collaborative, cross-team abilities, understanding how to prioritize competing business objectives across stakeholders. 
  • Ability to effectively prioritize and manage your time to address multiple responsibilities in a fast-paced environment.
  • Atlanta-based preferred.

Average salary estimate

$95000 / YEARLY (est.)
min
max
$80000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Product Marketing Manager, Incident IQ

We are excited to announce an opening for a Product Marketing Manager at iiQ, located in the heart of Alpharetta! This self-directed role is all about making an impact with our flagship products, iiQ Ticketing and iiQ Assets. As the Product Marketing Manager, you'll become the go-to expert, collaborating with Product, Sales, Marketing, and Leadership teams to craft effective messaging and positioning strategies that resonate with our audiences. You'll dive into market research and competitive analysis, refining product messaging to ensure it meets the needs of our K-12 IT buyers. Your role will involve conducting customer interviews and win/loss analyses to put yourself in the shoes of our customers, using insights to drive innovative marketing campaigns and product launches. Not only will you own the end-to-end execution of product and feature launches, but you will also support sales enablement by providing essential tools like case studies and demo scripts, ensuring our teams can effectively communicate the value we deliver. If you're passionate about seeing the direct impact of your work in a fast-paced environment and have a knack for building strategic content that drives demand, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Product Marketing Manager Role at Incident IQ
What responsibilities does the Product Marketing Manager at iiQ have?

As the Product Marketing Manager at iiQ, your primary responsibilities will include refining product messaging, conducting market research, executing product launches, and supporting sales enablement efforts. You'll collaborate with cross-functional teams to gather insights on customer needs and competitor offerings, ensuring that our marketing strategies are data-driven and effective in driving product adoption.

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What qualifications are needed for the Product Marketing Manager role at iiQ?

To be considered for the Product Marketing Manager position at iiQ, you should have at least 5 years of Product Marketing experience, often within a SaaS environment. A strong understanding of the customer journey, particularly in the K-12 or EdTech markets, will be beneficial. Additionally, excellent communication skills and the ability to manage multiple priorities effectively in a fast-paced setting are crucial for success in this role.

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How does the Product Marketing Manager support sales at iiQ?

The Product Marketing Manager at iiQ plays a vital role in supporting the sales team by developing key enablement materials such as one-pagers, case studies, and demo scripts. By understanding product positioning and market needs, you’ll help equip the sales teams with the information they need to communicate our product’s value and effectively address customer queries throughout the sales cycle.

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What type of projects will the Product Marketing Manager at iiQ manage?

As a Product Marketing Manager at iiQ, you will manage various projects including product launches, market analysis, and campaign execution. This involves coordinating with multiple teams to develop comprehensive launch plans, tracking product adoption metrics, and refining strategies based on customer feedback to ensure our marketing efforts align with go-to-market goals.

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What is the preferred experience for the Product Marketing Manager role at iiQ?

For the Product Marketing Manager role at iiQ, experience in a SaaS business is preferred, particularly within the K-12 or EdTech sectors. A proven track record of successfully managing product roadmaps and launches, along with hands-on experience developing product positioning and marketing collateral, will set you apart as a candidate.

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Common Interview Questions for Product Marketing Manager
How do you approach developing product messaging for a new launch?

In approaching product messaging for a new launch, it’s essential to conduct thorough market research and understand the needs of your target customers. Analyze competitor messaging and gather insights from customer interviews to identify key pain points that your product solves. Collaborating with cross-functional teams ensures that the messaging aligns with overall company strategy and resonates with potential users.

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Can you explain your experience with market research in your previous Product Marketing roles?

In my previous roles, I've utilized various methods for market research including surveys, interviews, and analyzing industry trends. This data has been crucial in shaping product positioning and messaging strategies. I often compile the insights into actionable reports that guide marketing campaigns and product development, ensuring that our strategies are aligned with customer needs and market demands.

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Describe how you would handle a product launch that did not meet its objectives.

If a product launch does not meet its objectives, I would initiate a comprehensive post-launch analysis to identify the contributing factors. This can include gathering feedback from sales teams and customers, reviewing campaign performance metrics, and reassessing our positioning. By having an open and constructive approach to understanding setbacks, I can refine strategies for future launches and advocate for adjustments in messaging or tactics.

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What strategies do you use to analyze product adoption metrics?

To analyze product adoption metrics effectively, I look at key performance indicators such as customer engagement, usage statistics, and feedback from customer success teams. Implementing regular check-ins and creating dashboards to visualize data trends allows me to assess areas for improvement or success in our product offering. Additionally, customer interviews can provide qualitative insights that complement these metrics.

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Can you provide an example of how you supported sales enablement in your previous roles?

In my previous roles, I supported sales enablement by creating targeted collateral such as one-pagers that succinctly outlined product benefits and key features. I also organized training sessions where sales teams could learn about product updates and effective communication strategies. This enabled sales representatives to approach potential clients with a well-rounded understanding of our products and equipped them with answers to common customer questions.

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How do you prioritize competing business objectives in your work?

To prioritize competing business objectives, I employ a framework that involves aligning tasks with overall company goals. Regular discussions with stakeholders help me understand various perspectives and urgency levels, allowing me to manage my time efficiently. I also use project management tools to visualize ongoing tasks, deadlines, and adjust priorities as necessary based on business needs and feedback.

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What is your experience with using data-driven insights in Product Marketing?

I have consistently relied on data-driven insights throughout my career in Product Marketing. This includes using analytics tools to track marketing performance and customer behaviors. My approach involves interpreting historical data alongside current trends to inform positioning decisions and campaign strategies, ensuring that our marketing efforts are both focused and effective in reaching our audience.

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Are you familiar with creating strategic content for marketing campaigns? Please elaborate.

Yes, creating strategic content for marketing campaigns has been a significant part of my role. I develop a range of content types including case studies, webinars, and whitepapers designed to educate and engage our audience. By tailoring this content to different buyer personas, I ensure that our messaging resonates well and encourages lead generation and brand awareness.

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How do you stay updated on industry trends and competitor activities?

I stay updated on industry trends and competitor activities by regularly reading industry publications, participating in webinars, and engaging with professional networks. I also set up alerts for news related to our products and competitors, ensuring I am aware of any significant shifts in the market. This proactive approach allows me to adapt strategies and maintain a competitive edge.

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Can you walk me through a successful product launch you managed?

In one of my previous roles, I managed a product launch that involved comprehensive market research and cross-departmental coordination. We developed a clear launch plan that included target customer segments and tailored messaging. The launch was supported by multi-channel marketing efforts, including email campaigns and social media promotions. Post-launch, we tracked adoption metrics, gathered customer feedback, and adjusted our strategies based on initial performance, ultimately surpassing our sales target for the quarter.

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DATE POSTED
April 7, 2025

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