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CA Based Newborn/Pediatric Nurse Care Manager

We're looking for a Newborn/Pediatric Nurse Care Manager for our Care and Case Management team, who is passionate about caring for members holistically through their healthcare journey and ensuring needs are met with industry-leading interventions. The telephonic Nurse Care Manager will guide members through complex Medical and Behavioral Health situations, partnering with a diverse clinical team that includes a variety of healthcare professionals, care coordinators, and records specialists, to deliver integrated remote care in a creative way. The Nurse Care Manager should enjoy spending time on the phone, listening to members' needs, answering questions, and serving as an advocate. You should also excel at creating cohesive care plans, and should have the clinical skills to guide members clinically and navigate available benefits and resources. Nurse Care Managers will support members through complex care management, disease management, and acute case management, ensuring they receive longitudinal care that results in excellent health outcomes.


Schedule: Monday-Friday 9am-6pm PST


Responsibilities:
  • Deliver coordinated, patient-centered virtual Care Management by telephone and video that improves members' health outcomes.
  • Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals.
  • Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
  • Partner with the members' local providers to ensure coordinated care.
  • Provide compassionate, longitudinal follow-up care, building supportive relationships.
  • Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family.
  • Coordinate necessary resources that holistically address members' problems, whether clinical or social


Required Qualifications:
  • Bachelor of Science in Nursing (BSN).
  • Must reside in a compact NLC state.
  • Active Compact RN license in good standing with the nursing board of their state.
  • Active California Nursing License
  • Willingness to become licensed in multiple states
  • Current CCM Certification or eligibility to sit for exam in August 2025
  • 5+ years Nursing experience
  • 2+ years experience working in Newborn/Pediatric setting
  • Be able and willing to work until shift schedule: Monday- Friday, 9am- 6pm PST
  • Be comfortable discussing several medical conditions
  • Empathetic - We work with patients and their families who are going through challenging times.
  • Strictly follow security and HIPAA regulations
  • Be pleasant, responsive, and willing to work with and learn from our team.
  • Strong competence and ability to use multiple computer/medical record systems.
  • Collaborate well across diverse teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients.
  • Support members with cultural and socioeconomic issues affecting them by coordinating all available resources



The United States new hire hourly salary target range for this full-time position is:

$35.43 - $50 per hour + equity + benefits


This range reflects the minimum and maximum target for new hire salaries for candidates. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.


Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share your geographic zone alignment upon inquiry.



In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:


Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations.


About Included Health


Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.


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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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Average salary estimate

$88758 / YEARLY (est.)
min
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$73516K
$104000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About CA Based Newborn/Pediatric Nurse Care Manager, Included Health

At Included Health, we're excited to announce an opening for a CA Based Newborn/Pediatric Nurse Care Manager to join our dynamic Care and Case Management team. If you're someone who is truly passionate about supporting members throughout their healthcare journey, ensuring their unique needs are met with out-of-this-world interventions, then we want to hear from you! As a telephonic Nurse Care Manager, you'll be at the forefront of guiding members through complex Medical and Behavioral Health situations. This means you'll partner with a stellar clinical team of healthcare professionals, care coordinators, and records specialists to deliver integrated remote care that’s as innovative as it is compassionate. The ideal candidate will love engaging with members over the phone, providing a comforting presence as you listen to their needs and advocate on their behalf. You’ll get to create tailored care plans, leveraging your clinical expertise to help members navigate their healthcare benefits and available resources. Your role will also encompass supporting members through complex care management and fostering long-term relationships that drive incredible health outcomes. The position offers a Monday to Friday schedule, making it a perfect fit for those who thrive in a structured work environment. Join us at Included Health, where we aim to raise the standard of healthcare for everyone while making a meaningful difference in the lives of families across the country!

Frequently Asked Questions (FAQs) for CA Based Newborn/Pediatric Nurse Care Manager Role at Included Health
What responsibilities does the CA Based Newborn/Pediatric Nurse Care Manager at Included Health have?

The CA Based Newborn/Pediatric Nurse Care Manager at Included Health is responsible for delivering patient-centered virtual Care Management by effectively communicating with members via telephone and video. This includes creating personalized care plans that align with members' health goals, assisting them in navigating complex medical situations, and coordinating with local providers to ensure seamless care. The role also involves providing compassionate follow-up care and addressing both clinical and social issues affecting members.

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What qualifications are needed to be a CA Based Newborn/Pediatric Nurse Care Manager at Included Health?

To qualify for the CA Based Newborn/Pediatric Nurse Care Manager role at Included Health, candidates must possess a Bachelor of Science in Nursing (BSN) and hold an active California Nursing License along with a Compact RN license in good standing. Additionally, at least 5 years of nursing experience, including 2 years in a Newborn/Pediatric setting, is essential. Candidates should also have the ability to work comfortably and empathetically with a diverse patient population, while being well-versed in various medical conditions.

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What is the work environment like for the CA Based Newborn/Pediatric Nurse Care Manager at Included Health?

The work environment for the CA Based Newborn/Pediatric Nurse Care Manager at Included Health is remote, fostering a culture that emphasizes collaboration and flexibility. Employees can engage from the comfort of their own homes while still being integral members of a supportive, innovative clinical team focused on improving health outcomes. This position emphasizes work-life balance with a schedule of Monday through Friday, 9 am to 6 pm PST.

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Is there room for professional development as a CA Based Newborn/Pediatric Nurse Care Manager at Included Health?

Yes! Included Health places high value on professional development for its CA Based Newborn/Pediatric Nurse Care Managers. Employees have access to ongoing training opportunities, certifications, and resources, such as support for obtaining CCM Certification. The company encourages collaboration with peers to foster learning and growth, helping team members expand their skills and expertise in healthcare.

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What compensation and benefits package does Included Health offer for the CA Based Newborn/Pediatric Nurse Care Manager position?

Included Health offers a competitive compensation package for the CA Based Newborn/Pediatric Nurse Care Manager position, with an hourly salary target ranging from $35.43 to $50, depending on various factors such as experience and qualifications. In addition to the base salary, benefits include comprehensive medical, dental, and vision coverage, remote work options, generous PTO, and family-building benefits, including paid parental leave and support for adoption and surrogacy.

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Common Interview Questions for CA Based Newborn/Pediatric Nurse Care Manager
What attracted you to the role of CA Based Newborn/Pediatric Nurse Care Manager at Included Health?

When answering this question, focus on your passion for pediatric care and your dedication to improving health outcomes for families. You can highlight your desire to work in a collaborative environment and how Included Health's mission aligns with your professional values, emphasizing your commitment to providing compassionate care.

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Describe your experience in managing complex medical cases for infants and children.

This question allows you to showcase your relevant experience. Discuss specific cases where you had to apply critical thinking to develop care plans or coordinate with healthcare teams and families. Highlight how your actions led to positive health outcomes and what you learned from those experiences.

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How do you ensure effective communication with members and their families?

Emphasize your strong communication skills and how you adapt your approach based on individual family dynamics. You might mention techniques for active listening, being empathetic, and keeping information clear and concise, ensuring an understanding of complex medical conditions and care options.

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What do you consider the most challenging aspect of being a Nurse Care Manager and how do you manage that?

Discuss challenges such as emotional fatigue or dealing with complex cases. Describe your strategies for self-care and team support, as well as how you draw on your nursing skills to navigate these challenges effectively, maintaining a high standard of care.

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How do you approach creating individualized care plans for your patients?

Talk about your methodical approach to gathering comprehensive data from members and their families, collaborating with a multidisciplinary team, and setting measurable goals. Highlight how you focus on tailoring plans to meet both clinical and personal needs for optimal health outcomes.

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What strategies do you use to build rapport with patients over the phone?

Illustrate your ability to build relationships virtually by sharing techniques such as using a warm tone, personalizing conversations, listening actively, and being responsive to needs. Explain how these strategies help build trust and foster effective communication in virtual settings.

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How do you keep yourself updated with the latest healthcare policies and practices?

Mention various resources for staying informed, including industry publications, attending webinars, participating in professional organizations, and connecting with colleagues. This shows your commitment to continuous learning to ensure you provide the most current and relevant care.

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Can you give an example of how you've worked with interdisciplinary teams?

Provide a specific example that illustrates your collaboration with different healthcare professionals. Emphasize the importance of communication, mutual respect, and shared goals in creating effective care plans and ensuring quality patient outcomes.

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How do you handle difficult conversations with patients and their families?

Share your approach to difficult conversations, emphasizing empathy, clarity, and patience. Describe techniques for ensuring families understand the situation while providing emotional support, focusing on solutions and resources available to them.

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What role does cultural competence play in your practice?

Explain how cultural competence is crucial in providing personalized care that respects each patient's unique background. Discuss your efforts to learn about different cultural practices and how these inform your interactions and care decisions for improved patient outcomes.

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Our mission is to raise the standard of healthcare for everyone.

286 jobs
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BADGES
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CULTURE VALUES
Inclusive & Diverse
Growth & Learning
Mission Driven
Diversity of Opinions
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 14, 2025

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