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Director, Accounting Operations

The Director of Accounting Operations drives process improvement projects and establishes best in class accounting operations focused on efficiency, accuracy, and cross-functional alignment. You will play a crucial role within the Accounting and Finance team, reporting to the Corporate Controller. We ask that you have experience leading teams, analytical thinking, and a deep understanding of accounting operations and accounting flow of transactions. This is a fully remote role. 


Responsibilities:
  • Implement process improvements to enhance efficiency, effectiveness and scalability of accounting operations. Ensure process improvement projects include assessment and implementation of necessary internal controls.
  • Oversee accounting operations project portfolio, ensuring all projects are scoped and implemented according to plan.
  • Assess and select appropriate tools for us that promote automation and streamlining of accounting tasks and reporting.
  • Identify and lead broad prioritization of accounting and finance organization projects. 
  • Deliver continuous improvement by reviewing process workflows, implementing and implementing process improvements.
  • Manage projects, ensuring agreement on overall goals and timelines.
  • Lead any special projects that span multiple teams across Finance, Accounting, and other teams.
  • Lead accounting operations teams, including accounts payable, procurement, and sales incentive compensation.


Qualifications and Requirements:
  • Bachelor’s degree in Accounting or Finance  
  • Minimum of 10 years of experience in accounting, with at least 5+ years in a management or operations-focused role.
  • Experience moving projects from brainstorming into defined requirements into execution and communications
  • Strong knowledge of GAAP and financial reporting standards.
  • Proficiency in accounting software and ERP systems.
  • Accounting operations and accounting flow of transactions background
  • Experience leading a team.
  • Assess and implement key control points within processes


Physical/Cognitive Requirements:
  • Prompt and regular attendance at assigned work location.
  • Capability to remain seated in a stationary position for prolonged periods.
  • Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
  • No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
  • Capability to work with leadership, employees, and members in an appropriate manner.
  • Travel, as needed.


The United States new hire base salary target ranges for this full-time position are:

Zone A: $149,450 - 211,100+ equity + benefits

Zone B: $164,395 - 232,210 + equity + benefits

Zone C: $179,340 - 253,320 + equity + benefits

Zone D: $194,285 - 274,430 + equity + benefits


This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.



Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.


Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: 

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work


Your recruiter will share more about the salary range and benefits package for your role during the hiring process.


About Included Health


Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.


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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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Average salary estimate

$211940 / YEARLY (est.)
min
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$149450K
$274430K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Accounting Operations, Included Health

Are you an experienced leader in accounting looking for an exciting new challenge? Included Health is searching for a Director of Accounting Operations to join our dynamic remote team. In this pivotal role, you’ll be driving process improvement projects that establish best-in-class accounting operations, all aimed at boosting efficiency, accuracy, and collaboration across functions. Collaborating closely with our Corporate Controller, you'll lead a talented team while ensuring our accounting operations are streamlined and effective. Your responsibilities will range from implementing critical process improvements to overseeing substantial project portfolios. You'll need to assess and select the right tools to promote automation, identify key accounting projects, and facilitate continuous improvement by refining workflows. Additionally, your expertise in managing accounts payable, procurement, and sales incentive compensation will be invaluable. We are looking for someone who possesses a Bachelor’s degree in Accounting or Finance, along with a wealth of experience—at least 10 years in accounting, of which 5+ are in a management or operations role. If you have a solid understanding of GAAP, proficiency with ERP systems, and the ability to lead cross-functional projects, we’d love to hear from you! Join us as we work towards raising the standard of healthcare for everyone, and enjoy a robust compensation package that includes competitive salaries, flexible working conditions, and comprehensive benefits.

Frequently Asked Questions (FAQs) for Director, Accounting Operations Role at Included Health
What are the key responsibilities of the Director of Accounting Operations at Included Health?

As the Director of Accounting Operations at Included Health, your key responsibilities will include implementing process improvements to enhance the efficiency of accounting operations, overseeing the accounting operations project portfolio, and leading your team in accounts payable and procurement. You will also drive collaboration across multiple teams to ensure that all projects align with the overall goals of the organization.

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What qualifications are required for the Director of Accounting Operations position at Included Health?

To qualify for the Director of Accounting Operations role at Included Health, candidates should hold a Bachelor’s degree in Accounting or Finance and possess at least 10 years of accounting experience, including a minimum of 5 years in a management position. Strong knowledge of GAAP, experience with accounting software, and a background in accounting operations are essential.

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How does Included Health ensure a supportive environment for remote work in the Director of Accounting Operations role?

Included Health fosters a remote-first culture designed to support its employees' needs. The Director of Accounting Operations will have access to resources such as a work-from-home reimbursement to ensure a comfortable home office environment, a 401(k) savings plan, and a comprehensive benefits package. The organization emphasizes work-life balance with Paid Time Off and Discretionary Time Off.

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What can candidates expect during the hiring process for the Director of Accounting Operations position at Included Health?

Candidates for the Director of Accounting Operations role at Included Health can expect a thorough hiring process that includes discussions about the specific geographic salary range and benefits package. Your recruiter will provide insights into your unique compensation structure based on your experience and qualifications.

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What opportunities for professional growth exist for the Director of Accounting Operations at Included Health?

At Included Health, the Director of Accounting Operations will find numerous opportunities for professional growth. With the chance to lead cross-functional teams and implement innovative process improvements, you will be working on challenging projects that enhance your skills and increase your knowledge of the healthcare industry.

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Common Interview Questions for Director, Accounting Operations
What is your experience with process improvements in accounting operations?

Be prepared to discuss specific examples of how you have led process improvements. Emphasize your analytical skills and the impact these improvements had on efficiency and accuracy in the accounting workflow.

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How do you prioritize projects in a fast-paced accounting environment?

In your answer, showcase your organizational skills and strategic thinking. Describe your methods for assessing project impacts and align them with the company's financial goals.

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What tools and software are you familiar with in terms of accounting and ERP systems?

Discuss the accounting software and ERP systems you have experience with, and how they contribute to effective financial reporting and operations. Highlight any success stories related to automation.

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Can you describe a time you led a cross-functional project?

Provide a detailed account of the project, the teams involved, your role, and the outcome. Make sure to highlight your leadership skills and how you drove collaboration.

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How do you maintain compliance with GAAP standards in your operations?

Show your understanding of GAAP by discussing specific compliance strategies you’ve implemented and how you ensured your accounting operations met those standards.

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What methods do you use to evaluate the performance of your accounting team?

Discuss your approach to performance evaluation, including regular reviews or metrics you utilize to assess efficiency and team effectiveness.

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What experience do you have with leading teams in a remote work environment?

Describe how you've successfully managed remote teams. Highlight your communication techniques and methods for fostering team collaboration despite geographical distances.

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How would you handle disagreements within your team about project direction?

Emphasize the importance of communication and conflict resolution. Provide an example of a disagreement you navigated and how you facilitated a solution.

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What are key internal controls you believe should be in place in accounting operations?

Discuss the internal controls you have implemented in past roles. Explain their significance in preventing errors and ensuring accountability within accounting processes.

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What excites you about working for Included Health?

Focus on Included Health’s mission to enhance healthcare access, and express your enthusiasm for contributing to their vision through the Director of Accounting Operations role.

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Our mission is to raise the standard of healthcare for everyone.

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DATE POSTED
April 9, 2025

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