Director & Associate General Manager - Navigation

Think about the last time you searched for care. How did it make you feel?

The healthcare system is not a welcoming place. Every year, millions of patients fall through the cracks of the fragmented system, leading to poor health and wasteful spending on unnecessary care. COVID caused many doctor’s offices to close, exacerbating the fragmentation problem. 

Our goal with All-Included Care & Navigation is to simplify healthcare by making it easy to find the right care. We do this by fusing virtual care, technology, data, clinical insight, and empathy in a platform that makes it easier for people to get high-quality care. We provide personalized care recommendations, connect patients to the right resources for their specific needs, and remove uncertainty around costs. 

The full suite of our All-Included & Navigation services includes:

- Virtual primary care, urgent care, therapy, and psychiatry

- AI-powered provider matching to supercharge the doctor referral process;

- Advocacy services to guide members through the litany of needs that arise during the course of looking for treatment;

- Care and case management to support complex chronic and acute health needs;

- A financial toolkit to provide spending history, insurance plan info and generally help with cost considerations;

- Expert medical opinions to provide insight into an ongoing condition;

- Routing across the benefits suite so that members can take full advantage of the

benefits at their disposal;

- And much, much more!

• As the Associate General Manager for Navigation, you lead our strategy and performance for our Navigation product portfolio that covers the range of our navigation offerings including new product expansions into areas such as pharmacy
• You are a proven impact driven professional and operator who delivers on the goals of your business line. You understand your market and product inside and out, and you bring together partners across the organization to implement strategic and visible projects. Our team pushes Included Health to deliver a world class product with world class business metrics across growth, customer focus, patient preference, and continuous innovation
• Your daily work includes a mix of business strategy (e.g. analyzing and understanding new trends in your markets, building business plans, recognizing partnership opportunities), product vision (e.g. understanding our customers and users to develop a POV on which problems we should solve in the short, medium and long term), operations (e.g. identifying opportunities to scale) and commercial execution (e.g. supporting complex sales efforts and important customer initiatives). 
• You will partner with senior leadership to run critical projects that cross-cut our existing organizations and provide high impact results. We help the Product, Care and Operations teams to build amazing Navigation products that deliver value for our buyers and provide a transformational healthcare experience for our patients. 
• We partner with our go-to-market teams to ensure the commercial success of the Navigation product line and achieve the growth goals to make us the largest digital healthcare company in the country. And we have a lot of fun.
• You will be part of a small team to help change the way healthcare is experienced by millions of patients every day, reporting to our Sr. Associate General Manager. This is an individual contributor role. 

• Bachelor's degree or equivalent practical experience.
• 10+ years of relevant professional experience, with at least 7 of those years in management consulting, investment banking, private equity, venture capital or associate GM role at a high-growth company
• Outstanding strategic and analytical abilities and instincts
• Operate comfortably and effectively in ambiguity
• Create effective relationships and collaborate at all organizational levels
• Experience leading strategic and high stakes projects that deliver measurable business impact
• Excellent communication, problem-solving and business judgment skills
• Extensive experience working in the healthcare space and balancing across various partners, including insurance carriers and TPAs

• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• Occasional travel

The United States new hire base salary target ranges for this full-time position are:

Zone A: $128,130 - 180,990 + equity + benefits

Zone B: $140,943 - 199,089+ equity + benefits

Zone C: $153,756 - 217,188 + equity + benefits

Zone D: $166,569 - 235,287 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: 

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.