Delegate Sales Associate

As a Delegate Sales Associate at Informa Connect, you will be responsible for generating revenue by selling delegate places for various events like conferences and training courses. You'll interact with clients, identify their needs, and tailor solutions from our extensive portfolio. Moreover, you'll engage in telesales, making approximately 100 calls a day, and work closely with marketing and production teams to align your sales efforts with company objectives.

To succeed as a Delegate Sales Associate with Informa Connect, you should be proactive and resourceful, with exceptional organizational skills and strong communication capabilities. Experience in a fast-paced sales environment is an advantage, as well as the ability to identify cross-selling opportunities. A customer-focused attitude and a determination to meet sales targets will set you apart.

Informa Connect’s Delegate Sales Associates enjoy a flexible hybrid working model. You will work three days a week from the Blackfriars office, with the option to work remotely on the other days. This allows for an ideal balance of in-person collaboration and individual productivity, creating a dynamic work environment.

Informa Connect places a high value on training and support for its Delegate Sales Associates. You will receive full and extensive training on the world of events and sales, as well as ongoing mentorship from experienced colleagues. This is complemented by access to thousands of online courses through platforms like LinkedIn Learning, ensuring you grow and develop in your role.

As a Delegate Sales Associate at Informa Connect, there are many pathways for career progression. The company promotes internal job moves and provides tailored training programs to aid your skill development. Engaging in various roles across the organization can lead to enriching experiences, broadening your professional horizons.

When facing sales targets as a Delegate Sales Associate, I prioritize organization and daily planning. I set mini-milestones within my broader goals to track progress and ensure I'm on track. By using a mix of follow-ups and prospecting new clients, I continually expand my pipeline and adapt my strategies based on customer feedback.

Absolutely! In my previous role, I was working with a client who had initially expressed interest in a single conference. I took the opportunity to learn about their broader goals, revealing that they could benefit from multiple training sessions across our portfolio. I presented tailored solutions that addressed their needs, which led to an additional sale and strengthened our relationship.

Excellent communication in a sales role involves active listening, clarity, and empathy. It's essential to understand the client's needs fully and respond in a way that addresses those needs clearly. It also means articulating solutions thoughtfully and building rapport, which can lead to successful long-lasting relationships.

Staying motivated in a fast-paced environment requires clear goal-setting and maintaining a positive attitude. I also celebrate small wins to keep my motivation high and regularly revisit my objectives to ensure I stay aligned with the broader business goals.

In dealing with a difficult client situation, I would first listen carefully to their issues without interrupting. Understanding their point of view is crucial. After that, I would work to find a solution that meets their needs while also aligning with our offerings. Consistent communication and setting expectations are essential in resolving conflicts effectively.

Effective lead generation requires a combination of networking, research, and utilizing social media platforms. I often attend industry events, engage with prospects online, and leverage referrals to build relationships. Additionally, I personalize outreach through tailored emails that showcase how our events can meet their specific needs.

Being part of a global landscape is incredibly motivating. The diverse challenges and opportunities allow me to apply my skills in varied cultural contexts. Additionally, it’s rewarding to help international clients connect with knowledge and professionals that drive their success in different markets.

Preparation for a call involves researching the client’s background and familiarizing myself with their relevant industry challenges. I create a brief outline of key points and questions I want to address, ensuring I can guide the conversation toward how our offerings can benefit them specifically, making the call more productive.

Teamwork is vital in sales as it combines different strengths and perspectives. Collaborating with marketing and production teams helps me understand our product offerings better and align my sales approach accordingly. Sharing insights and experiences with my colleagues also encourages innovative strategies that can improve sales performance.

Maintaining long-term relationships involves regular check-ins, providing value beyond immediate sales, and seeking feedback. By establishing consistent communication, sharing relevant insights, and showing genuine interest in their success, I can cultivate trust and loyalty, ensuring they consider us for future needs.