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O2C Senior Specialist (Accounts Receivable)

Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

The role

We are seeking a Senior O2C Specialist to join our dynamic APAC Financial Shared Service Center team for our newly acquired business. As a key member of the business partner group, you will manage the full-cycle accounts receivable process, overseeing activities from cash receipts, reconciliation and refund payments to cash allocation, all while ensuring alignment with our global standards. You will have the opportunity to work across all these areas and across a range of countries whilst also supervising more junior members of the team and deputizing for the O2C Finance Process Lead.

Key Responsibilities

  • Customer Data Management: Update and review customer details in a timely, controlled, and accurate manner.
  • Billing: Generate and review accurate and timely billing.
  • Receipt Validation: Validate and review receipt vouchers and billing details against documentation for booking and matching.
  • Receipt Investigation: Investigate any unidentified receipts promptly.
  • Accounts Receivable Support: Support accounts receivable management, including debt recovery, aging reporting, and daily AR settlement.
  • Audit Support: Support internal and external audits.
  • Communication: Communicate with the local team in Asia regarding billing and receipt queries.
  • Month-End Closing: Assist in month-end closing activities.
  • Credit Balances Report: Prepare credit balance reports and monitor progress.
  • Process Improvement: Identify and recommend process improvement opportunities.
  • Ad Hoc Tasks: Perform other ad hoc tasks as requested.
  • Team Supervision: Supervise junior team members and support their continued development.

Qualifications

  • Educational Background: Relevant qualifications in a business or finance discipline.
  • Experience: Minimum of 3 years of relevant work experience.
  • Supervisory Experience: Supervisory experience is a must.
  • Technical Skills: Proficiency in MS Office programs. Knowledge of Oracle is an advantage.
  • Language Skills: Proficiency in spoken and written English is required. Ability in any other Asian languages is an advantage.
  • Communication and Detail Orientation: Good communication skills, strong attention to detail, and the ability to work under pressure are essential.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

  • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
  • Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
  • A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
  • Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
  • Recognition for great work, with global awards and kudos programmes 
  • As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

Average salary estimate

$70000 / YEARLY (est.)
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$80000K

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What You Should Know About O2C Senior Specialist (Accounts Receivable), Informa Group Plc.

At Informa, we believe in making every day an opportunity for growth and connection. We're currently on the lookout for a passionate O2C Senior Specialist (Accounts Receivable) to join our vibrant APAC Financial Shared Service Center team right in the heart of Guangzhou, Guangdong. In this role, you’ll manage the entire accounts receivable process. This means you'll oversee everything from cash receipts and reconciliations to cash allocations and refund payments, ensuring that we maintain our global standards. You’ll enjoy the diversity of working across multiple countries while also mentoring junior team members. Your knack for customer data management and billing will play a crucial role in ensuring our operations run smoothly. Plus, your communication skills will help bridge any gaps when it comes to queries from our local teams in Asia. Not only will you assist in month-end closing activities and support audits, but you’ll also have the unique opportunity to drive process improvements. Joining us means being part of an international collective that values every individual’s contribution. With our commitment to flexibility, professional growth, and community, there's no better place to turn your career into one that makes a real impact. If you’re excited about using your expertise in finance and your strong attention to detail to contribute to a thriving environment, we’d love to hear from you!

Frequently Asked Questions (FAQs) for O2C Senior Specialist (Accounts Receivable) Role at Informa Group Plc.
What are the essential responsibilities of an O2C Senior Specialist at Informa?

An O2C Senior Specialist at Informa is responsible for managing the full-cycle accounts receivable process. This includes overseeing cash receipts, reconciliations, billing, and cash allocations, as well as supporting debt recovery and preparing credit balance reports. You'll also supervise junior team members and assist in audit support.

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What qualifications are needed for the O2C Senior Specialist (Accounts Receivable) position at Informa?

To qualify for the O2C Senior Specialist (Accounts Receivable) position at Informa, candidates should have relevant qualifications in business or finance and at least 3 years of work experience in accounts receivable. Supervisory experience is essential, along with proficiency in MS Office applications and possibly Oracle.

Join Rise to see the full answer
What skills are important for an O2C Senior Specialist at Informa?

Key skills for the O2C Senior Specialist at Informa include excellent communication capabilities, strong attention to detail, proficiency in English, and the ability to work effectively under pressure. Experience in conflict resolution and critical thinking will also significantly benefit candidates in this role.

Join Rise to see the full answer
How does Informa support the professional development of its O2C Senior Specialists?

At Informa, O2C Senior Specialists benefit from tailored training programs, mentoring opportunities, and access to a vast range of courses through platforms like LinkedIn Learning. The company encourages internal mobility, enabling you to advance your career as new opportunities arise.

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What is the work culture like for an O2C Senior Specialist at Informa?

The work culture for O2C Senior Specialists at Informa is collaborative, inclusive, and flexible. Employees are encouraged to connect with diverse teams globally and to contribute to both personal and professional growth while being part of a supportive community.

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Common Interview Questions for O2C Senior Specialist (Accounts Receivable)
How do you handle discrepancies in receipts and billing?

When faced with discrepancies in receipts and billing, I first review all relevant documents to identify the issue. I communicate with the necessary parties to gather information and then work collaboratively towards a resolution. Documenting the process ensures transparency.

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Can you explain your experience with accounts receivable management?

I have over three years of experience in accounts receivable management, where I've successfully handled billing, reconciliations, and debt recovery. My strong attention to detail has enabled me to maintain accuracy and improve processes continuously.

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What strategies do you use for effective cash allocation?

For effective cash allocation, I prioritize accuracy and timeliness. I review all incoming payments regularly and match them with outstanding invoices. Implementing automated tools has also streamlined the process and reduced errors.

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How do you support junior team members?

Supporting junior team members involves providing guidance and training, sharing resources, and encouraging open communication. I conduct regular check-ins to address concerns and ensure they have the tools needed for success.

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Describe a time you improved a process in your previous roles.

In my previous role, I noticed that our billing process was slow and error-prone. I proposed a new template and systematized our workflow, which reduced processing time by 25% and significantly decreased the number of discrepancies.

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What methods do you use for effective financial forecasting?

I utilize historical data analysis combined with current market trends to create accurate financial forecasts. Collaborating with various departments helps in gathering relevant insights that inform projections.

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How do you prioritize your tasks in a fast-paced environment?

In a fast-paced setting, I prioritize tasks based on urgency and impact. I use tools such as digital task lists to stay organized and often communicate with my team to align on shared objectives.

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How do you ensure compliance during audits?

To ensure compliance during audits, I maintain proper documentation throughout the year, regularly review policies with the team, and remain updated on regulatory changes. I also participate in training to reinforce compliance.

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What approach do you take for effective communication with stakeholders?

For effective stakeholder communication, I maintain clarity and conciseness while being open to feedback. Regular updates and check-ins help keep everyone informed and aligned on objectives.

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What motivates you in the accounts receivable role?

I am motivated by the challenge of ensuring a smooth cash flow while improving processes. Being part of a team that significantly contributes to the financial health of the company gives me immense satisfaction.

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Informa plc is a multinational publishing, business intelligence, and events group. The company was founded in 1998 and is headquartered in London, United Kingdom.

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Full-time, hybrid
DATE POSTED
January 13, 2025

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