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Transaction Coordinator, TaxProper

About Mainstay

Are you ready to be a part of something groundbreaking? Mainstay is the leading market intelligence platform purpose-built for buying, managing, and selling homes in the single-family rental industry. We empower informed decision-making and unlock opportunities for owners, operators, and residents by aggregating and standardizing data from over 50 unique sources. Originally founded within Opendoor, Mainstay launched as an independent company in 2024, driven by our mission to simplify the complex and bring clarity and trust to the single-family rental ecosystem. Join us as we reshape the future of the industry!

About the team

Each local government independently designs, administers, and collects what, in aggregate, is the largest single source of revenue for American local governments – property taxes. The result is a patchwork of more than 20,000 unique property tax regimes — a regulatory and compliance nightmare for institutional real estate operators and enterprises with large real estate footprints. 

The Tax Proper team builds products that help institutional and enterprise customers manage their property taxes. As a member of the team, you’ll help build our property tax data product and property tax payments product.

What you'll do

As a Transaction Coordinator, you’ll collect and report property tax bill data, facilitate property tax payments, and help customers maintain their property tax accruals and budgeting in our software platform.

You are expected to:

  • Conduct in-depth research to identify, analyze, and confirm complex property tax information, ensuring compliance with local, state, and national regulations

  • Leverage advanced tools, online databases, public records, and proprietary systems to gather and validate property tax data

  • Input, audit and validate property tax details into software systems, prioritizing data accuracy and integrity to minimize errors

  • Independently investigate, resolve, and manage escalated property tax inquiries from cross-functional teams and customers, providing actionable solutions and insights

  • Execute proactive strategies to retrieve and verify missing or ambiguous tax data, employing problem-solving and analytical skills

  • Collaborate with high-performing teams to develop and implement innovative processes, tools, and strategies that enhance the overall customer experience

  • Proactively identify opportunities to expand and refine responsibilities as the role evolves, driving personal and professional growth

What we're looking for

  • 2-3 years of tax, accounting, operations, transaction coordination, or finance experience

  • Exceptional organizational skills and attention to detail

  • Thrive in a fast-paced start-up environment and are excited to create new things

  • Expertise in using Excel, including proficiency in advanced functions such as pivot tables, VLOOKUP, and data visualization.

Bonus points if you have:

  • Experience with accruals, month-end journal entries, and other basic accounting concepts.

  • Bachelors Degree in Accounting, Finance, Business, or Economics

  • Experience interacting with eternal client accounts

  • Experience with SQL and/or Data Analysis tools

Compensation and Benefits

Mainstay’s compensation varies by U.S. geographic market to align with local labor costs. For most locations, the hourly pay range for this position is $22.31 - $31.32, while the hourly pay range for roles based in the SF Bay Area, Seattle, and New York City Metro area is $27.88 - $34.85. Pay is based on location, skills, and experience, and your recruiter will confirm the specific range for your job location. Please note that remote roles are available in all U.S. states except Hawaii, Alaska, Montana, and U.S. Territories.

Benefits Package (for full-time employees only):

  • Paid time off and 12 paid holidays annually

  • Medical, dental, and vision insurance

  • Basic life insurance

  • 401(k) retirement plan

#LI-AW

Mainstay Built on Trust

At Mainstay, trust is at the core of everything we do. We build trust with everyone -- from candidates to employees to partners. We believe in fairness and openness throughout our hiring process, evaluating candidates based on qualifications without regard to race, color, religion, national origin, age, gender, marital status, disability, veteran status, sexual orientation, gender identity, or any other protected status. Our privacy practices describe how we handle applicant information, you can find the policy details for California residents here.

We are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at mainstay-recruiting@opendoor.com

Average salary estimate

$55779 / YEARLY (est.)
min
max
$46397K
$65161K

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What You Should Know About Transaction Coordinator, TaxProper, Mainstay Labs Inc.

Are you excited about the idea of streamlining the complexities of property tax for a cutting-edge company? As a Transaction Coordinator at TaxProper, you'll play a crucial role in reshaping the landscape of property tax management for institutional and enterprise clients. In this role, you’ll collect and report property tax bill data, facilitating seamless property tax payments while helping clients maintain their tax accruals and budgeting right within our innovative software platform. You’ll dive deep into research, analyzing intricate property tax information to ensure compliance with a range of regulations. Your organizational skills will shine as you input, audit, and validate tax data, while your problem-solving capabilities will come into play when managing escalated inquiries from clients. Collaborating with our talented team, you will contribute to the development of fresh tools and strategies, all aimed at improving the overall customer experience. If you thrive in a fast-paced start-up environment and have a knack for numbers, this is the perfect opportunity for you to grow both personally and professionally while being a vital part of TaxProper's mission to simplify property tax management.

Frequently Asked Questions (FAQs) for Transaction Coordinator, TaxProper Role at Mainstay Labs Inc.
What are the main responsibilities of a Transaction Coordinator at TaxProper?

As a Transaction Coordinator at TaxProper, your primary responsibilities will include collecting and reporting property tax bill data, facilitating payments, and maintaining accurate tax accruals for clients. You'll conduct thorough research to ensure compliance with various local, state, and national regulations, leveraging advanced tools and databases to validate property tax information. Moreover, you'll manage inquiries from cross-functional teams and clients, ensuring swift resolutions while collaborating with a dynamic team to refine processes and enhance customer experiences.

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What qualifications do I need to become a Transaction Coordinator at TaxProper?

To be successful as a Transaction Coordinator at TaxProper, candidates should have 2-3 years of experience in tax, accounting, operations, or related fields. Additionally, strong organizational skills and attention to detail are essential. Proficiency in Excel, especially with advanced functions, is also required. A Bachelor's Degree in Accounting, Finance, Business, or Economics, alongside experience in client relations and familiarity with SQL or data analysis tools, is a plus and would set you apart!

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How does the work environment at TaxProper support a Transaction Coordinator's growth?

TaxProper fosters a fast-paced and innovative work environment that encourages Transaction Coordinators to drive personal and professional growth. You'll be immersed in challenging projects where you're encouraged to develop and implement new strategies and tools. The collaborative atmosphere allows you to work with passionate individuals who share the same goal of simplifying property tax management, which enhances both your skills and the company’s offerings.

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What tools and technologies will I use as a Transaction Coordinator at TaxProper?

As a Transaction Coordinator at TaxProper, you'll utilize a variety of advanced tools and proprietary software systems to collect, input, audit, and validate property tax data. Your daily work will involve leveraging online databases, public records, and Excel for data analysis and visualization. Familiarity with SQL may also be beneficial, as it allows for deeper data insights and reporting functionalities, making you an invaluable asset to the team.

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What can a new hire expect during their onboarding process at TaxProper?

New hires at TaxProper can anticipate a comprehensive onboarding process designed to ensure they are fully equipped for their role as Transaction Coordinator. This includes training sessions on the company’s software tools, as well as sessions focused on property tax compliance, team collaboration, and effective communication with clients. The onboarding experience is structured to foster understanding, confidence, and the ability to contribute effectively right from the start.

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Common Interview Questions for Transaction Coordinator, TaxProper
Can you explain your experience with property tax data and compliance?

When answering this question, highlight specific instances where you've gathered, analyzed, and verified property tax data. Discuss how you ensured compliance and what tools or methodologies you used to stay informed on local and national regulations.

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How do you prioritize your tasks in a fast-paced environment?

To effectively answer this question, provide a structured approach you take to prioritize tasks based on urgency and importance. Use examples from past experiences where you successfully managed competing deadlines or workloads.

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What strategies do you use to verify and validate property tax information?

Discuss the different tools and methodologies you rely on, including research techniques, data analysis tools, and checks and balances that you employ to ensure the accuracy and integrity of property tax data.

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Describe a challenging situation you faced in a previous role and how you handled it.

Use the STAR method to outline the Situation, Task, Action, and Result. Choose a scenario that showcases your problem-solving skills, teamwork, and ability to stay composed under pressure.

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How do you approach collaboration with cross-functional teams?

To address this question, emphasize your communication skills and adaptability, providing examples of previous successful collaborations with teams from various functions, and how you ensure a seamless exchange of information.

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What tools do you have experience with that are relevant to this position?

Be specific about your experience with Excel, online databases, and any proprietary software. Discuss how you've used these tools to manage data and support tax-related processes effectively.

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How do you handle escalated inquiries from clients?

Explain your approach to resolving escalated inquiries, including having a structured method to gather information, empathize with clients, and ensure a timely and accurate resolution while maintaining professionalism.

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What role do you think attention to detail plays in this position?

Discuss the importance of attention to detail in maintaining accurate property tax records, ensuring compliance, and preventing potential financial repercussions for clients due to incorrect data management.

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What motivates you to excel in your work as a Transaction Coordinator?

Share personal motivations along with professional ones. Emphasize your commitment to helping clients navigate property tax complexities and your desire to contribute to the innovative solutions at TaxProper.

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Do you have any experience with SQL or data analysis tools?

If applicable, share your level of familiarity with SQL or other data analysis tools, discussing specific projects or tasks where you utilized these skills to analyze data or generate reports.

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Full-time, remote
DATE POSTED
January 8, 2025

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