Legal Engineer (Implementation Consultant)

As a Legal Engineer (Implementation Consultant) at Ironclad, you'll be responsible for leading multiple customer implementations, applying best practices to help customers manage their contracts effectively, and serving as the internal Voice of Customer. You’ll interface with customers to understand their goals, manage expectations, and facilitate a smooth transition to the Ironclad platform. Managing project timelines and advising on trade-offs will also be crucial for ensuring customer satisfaction.

To qualify for the Legal Engineer (Implementation Consultant) role at Ironclad, you should have a minimum of 2 years of experience in B2B SaaS professional services or consulting, ideally with a focus on legal tech or contract lifecycle management. Familiarity with integrating software systems and a passion for learning new technologies are important. You must also demonstrate strong interpersonal skills to understand and navigate complex organizational structures.

Successful Legal Engineers at Ironclad possess a mixture of technical acumen and interpersonal skills. You should be adept at building relationships with customers, managing expectations, and fostering collaboration across teams. A solid understanding of contract lifecycle management processes and legal operations, along with a proactive approach to problem-solving, will also serve you well in this role.

Ironclad is committed to career development for its Legal Engineers by providing opportunities for learning, growth, and innovation. Regular product training and engagement with cross-functional teams allow you to expand your expertise. Plus, by being involved in customer feedback loops, you'll have direct input into product improvements, enhancing both your skills and career trajectory.

Legal Engineers at Ironclad enjoy a competitive benefits package that includes health, dental, and vision insurance, a 401k plan, a wellness reimbursement program, and a flexible vacation policy. Additionally, Ironclad provides generous parental leave for both primary and secondary caregivers, making it a great place to balance work and personal life.

Highlight a specific project where you led multiple aspects, including stakeholder engagement, timeline management, and successful delivery. Emphasize your approach to communication, how you set expectations, and any challenges you overcame, focusing on teamwork and customer satisfaction.

Discuss your time management strategies, such as using project management tools or methods like the Eisenhower Matrix to prioritize tasks based on urgency and importance. Mention how you maintain transparent communication with customers while balancing multiple priorities.

Share your approach to relationship-building, focusing on active listening, understanding customer needs, and regular check-ins. Highlight the importance of empathy and personal connection in customer success, demonstrating how these techniques have positively influenced customer satisfaction.

Describe a specific situation where you encountered resistance or escalated concerns. Explain how you approached the conversation with empathy, established trust, and worked towards finding a constructive solution, ensuring you met customer expectations.

Discuss your dedication to continuous learning. Mention specific resources you engage with, such as company training sessions, product release notes, and collaboration with product teams. Highlight how you utilize this knowledge to better assist customers during implementations.

Illuminate the best practices you would recommend, such as regular reviews of contract workflows, using Ironclad’s reporting tools to gain insights, and creating reminders for critical dates. Emphasize collaboration and openness to feedback in your guidance.

Provide examples of specific projects or roles where you played a critical part in managing contracts. Detail any methodologies you used, the scope of your responsibilities, and how you facilitated better contract outcomes in those situations.

Reflect on times when you've embodied these values, such as going above and beyond for a customer (Drive), being purposeful in your approach to projects (Intent), upholding ethical standards in all interactions (Integrity), and approaching customer needs with understanding (Empathy), providing relatable examples of each.

Share specific examples where you've integrated software solutions within client organizations. Discuss your strategy for understanding their existing processes, aligning tech with business goals, and the positive results that followed, underscoring your adaptability and consulting acumen.

Outline a methodical approach to addressing escalations, including actively listening, acknowledging concerns, and ensuring timely resolutions. Share how you use these situations to actually strengthen relationships by demonstrating commitment to the customer’s success.