Job details

IT Support Services - Remote - Freelancer - UK Based Only

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JamPot is a leading fractional support business, providing the highest calibre of contractors that complete exceptional work for our clients. Premium and quality are what we pride ourselves on, we're fair, consistent and you will be treated with the up-most respect. We strongly believe that if our contractors are respected, this ripples down to the service our clients receive. You'll have clear, open communication at every stage when working with us. We can't wait to meet you!

We are currently looking for dedicated IT Support Services professionals to join our team on a freelance basis. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their IT infrastructure is functioning effectively and efficiently. This predominantly remote position is open to candidates based in the UK.

Responsibilities

Provide first and second-line technical support to clients, troubleshooting hardware and software issues
Assist users in resolving technical problems efficiently and effectively
Install, configure, and maintain hardware and software systems
Conduct regular system monitoring and issue diagnosis
Document support tickets and maintain accurate records of client interactions
Perform system backups and data recovery procedures
Keep up-to-date with the latest developments in IT support, tools, and technologies
Execute on new ways of working, leveraging the latest software solutions
Assist with user transfers and IT equipment deployment

Proven experience as an IT Support Specialist or similar role
Strong knowledge of computer hardware, software, and networking concepts
Experience in diagnosing and troubleshooting technical issues
Excellent problem-solving skills and attention to detail
Strong communication and customer service skills
Familiarity with remote desktop support tools and techniques
Ability to work independently and manage multiple tasks remotely
Registered with the Information Commissioners Office (ICO)—This can be arranged at point of job offer.
Freelancer Professional Indemnity Insurance—This can be arranged at point of job offer.
Knowledge of IT security best practices and compliance standards
Ability to adjust priorities and adapt to changing situations swiftly
IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP) are preferred
Experience with cloud applications and services is a plus
Familiarity with operating systems including Windows, macOS, and Linux is beneficial
Basic scripting skills or experience with automation tools is an advantage
Ability to provide training and support to end-users
Proactive and adaptable with a strong willingness to learn

You will be working as a contractor under the JamPot Support Limited company name, therefore you are not a direct employee and only work as a contractor for our business.

The benefit of this structure means, all of our clients sign contracts directly with JamPot Support Limited and not you as the Contractor, therefore you are protected as a remote contractor as JamPot take care of the client service side of the function.

We are currently undertaking market research to determine the pay offered for this role and will talk with you openly around your personal earning experience and expectations. This will enable us to work with our client to ensure a fair renumeration is agreed for both parties.

What You Should Know About IT Support Services - Remote - Freelancer - UK Based Only, JamPot Support Limited

At JamPot, we’re all about providing top-notch support services, and we’re on the lookout for dynamic IT Support Services professionals to join our freelance team! If you're based in the UK, this could be the perfect opportunity for you. As an IT Support Specialist, you’ll be diving into the exciting world of technology, troubleshooting a variety of hardware and software issues, and ensuring that our clients' IT infrastructure runs like a well-oiled machine. Your days will be spent offering first and second-line support, assisting users in resolving technical problems, and maintaining accurate records of client interactions. Don't worry about going solo—our approach is all about respect, open communication, and collaboration. You’ll have the chance to work remotely, leveraging modern tools while staying updated with the latest IT support developments. Plus, with structured contracts through JamPot Support Limited, you can focus on delivering exceptional service without the hassle of client management. Whether it’s conducting system monitoring, performing backups, or offering end-user training, each day will be filled with diverse challenges. If you're a proactive problem-solver with a passion for technology and a strong knowledge base of network concepts, we want to meet you! At JamPot, we value fairness and consistency, ensuring you’re heard during discussions about remuneration as we aim for a win-win situation. Join us to take your IT Support career to the next level while making a difference for clients across the UK!

Frequently Asked Questions (FAQs) for IT Support Services - Remote - Freelancer - UK Based Only Role at JamPot Support Limited

What are the primary responsibilities of an IT Support Services professional at JamPot?

As an IT Support Services professional at JamPot, your key responsibilities include providing prompt first and second-line technical support to clients, assisting them in troubleshooting hardware and software issues, and maintaining their IT systems. You will document all client interactions, stay current with technological advancements, and conduct regular system monitoring to ensure optimal performance.