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Leasing Consultant at RiverHouse at The Potomac

WHO WE ARE

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

 

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

POSITION SUMMARY

Work in a fast-paced, sales-oriented environment helping prospective residents find the perfect apartment to call home. Driven by a desire to build relationships, excel at connecting with prospective residents by developing an understanding of their needs to ensure that we deliver the best in apartment living.

WHAT YOU'LL DO

  • Develop in-depth knowledge of the community to recommend the right apartment or the best retailer in the neighborhood.
  • Conduct thoughtful and personalized tours to prospective residents to locate the apartment that best meets their needs, which ultimately results in new leases.
  • Coordinate with residents and the team to ensure a smooth move-in experience.
  • Participate in community activities and social events to build resident relationships.
  • Leverage resident relationships and creativity to quickly respond to resident requests to drive resident satisfaction.
  • Work a flexible schedule to include weekends.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

  • Experience in customer service-related fields such as hospitality, retail, or restaurants, and the highest standards of integrity, creativity, and teamwork.
  • Outstanding sales skills and a desire for continual learning and professional development.
  • Strong aptitude for computer systems and software.
  • Passion for providing exceptional customer experiences and embodying our core customer service elements:
    • CARING – Demonstrated passion for caring about customers and co-workers.
    • PROFESSIONALISM – Professional presentation and written communication skills.
    • EMPOWERMENT – Proactive approach with a proven ability to take ownership of customer concerns.
    • LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
    • INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.

HOW WE SUPPORT YOU

 

JBG SMITH offers a bonus program, leasing and renewal incentives, and a competitive benefits package; including up to $5,250 annual reimbursement for professional development opportunities

 

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20-40% housing discount at select JBG SMITH communities.

 

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.

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CEO of JBG SMITH
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W. Matthew Kelly
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Average salary estimate

$55000 / YEARLY (est.)
min
max
$50000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Leasing Consultant at RiverHouse at The Potomac, JBG SMITH

Are you ready to take on an exciting role as a Leasing Consultant at RiverHouse at The Potomac? Here at JBG SMITH, we possess a vibrant portfolio of high-growth mixed-use properties in Arlington and surrounding areas, and we are more than just owners of properties; we genuinely strive to create inspiring and engaging places within our communities. As a Leasing Consultant, you'll work in a dynamic and fast-paced sales environment aimed at helping prospective residents find their dream apartments. You’ll develop solid relationships by understanding their unique needs and preferences. Your days will be filled with personalized apartment tours that will culminate in new leases, and you’ll ensure that each resident has a smooth move-in experience. Your participation in community activities will help foster strong resident relationships, and your empathetic approach will ensure that resident requests are addressed promptly. We value integrity, teamwork, and creativity. If you possess outstanding sales skills and a passion for delivering exceptional customer experiences, this role is for you! At JBG SMITH, we support your growth and development through various incentives and a competitive benefits package. Did we mention there's also a potential for discounts at select JBG SMITH communities? If you’re looking for a chance to thrive in a rewarding environment, apply today and let’s create vibrant living spaces together!

Frequently Asked Questions (FAQs) for Leasing Consultant at RiverHouse at The Potomac Role at JBG SMITH
What are the key responsibilities of a Leasing Consultant at RiverHouse at The Potomac?

As a Leasing Consultant at RiverHouse at The Potomac, your key responsibilities include developing a deep understanding of the community to help prospective residents find the ideal apartment, conducting personalized tours, coordinating move-in processes, and participating in community events to build lasting relationships. Your role is crucial in driving resident satisfaction and new leases, making sure every individual feels valued and welcomed.

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What qualifications do I need to become a Leasing Consultant at RiverHouse at The Potomac?

To succeed as a Leasing Consultant at RiverHouse at The Potomac, you should have a background in customer service fields like hospitality, retail, or restaurants. Outstanding sales skills, strong proficiency in computer systems, and a commitment to providing exceptional customer experiences are essential. Having a passion for continual learning and professional development is highly valued, along with integrity and a cooperative team mindset.

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What kind of work environment can I expect as a Leasing Consultant at RiverHouse at The Potomac?

You can expect a fast-paced, sales-oriented work environment as a Leasing Consultant at RiverHouse at The Potomac. JBG SMITH values creativity and collaboration, providing employees with a dynamic team atmosphere that supports both personal and professional growth. You'll have opportunities to engage with potential residents and participate in community activities that foster a vibrant and friendly atmosphere.

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What benefits do Leasing Consultants receive at RiverHouse at The Potomac?

Leasing Consultants at RiverHouse at The Potomac enjoy a competitive benefits package, including a bonus program, leasing and renewal incentives, and up to $5,250 annually for professional development opportunities. Additionally, employees may receive a housing discount of 20-40% at select JBG SMITH communities, making it an attractive opportunity for those seeking to build a career in property management.

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How does JBG SMITH support the career growth of Leasing Consultants at RiverHouse at The Potomac?

At JBG SMITH, career growth for Leasing Consultants at RiverHouse at The Potomac is prioritized through ongoing professional development opportunities. The company cares about employee advancement and encourages participation in workshops and training programs. Your growth is supported with a clear pathway that emphasizes learning, teamwork, and leadership—key components to excel in this role!

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Common Interview Questions for Leasing Consultant at RiverHouse at The Potomac
What attracted you to the Leasing Consultant position at RiverHouse at The Potomac?

A great way to answer this is by highlighting your passion for customer service and how JBG SMITH’s commitment to creating inspiring living spaces aligns with your personal values. You might want to mention your interest in property management and how your experience prepares you for this role.

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How do you handle difficult residents or customer complaints?

Show your ability to empathize and address issues proactively. Highlight strategies you utilize to de-escalate conflicts, demonstrating your commitment to resolution and resident satisfaction, which is critical for the Leasing Consultant role at RiverHouse at The Potomac.

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Can you describe a time when you exceeded a sales target?

Share a specific example that illustrates your sales prowess. Be sure to detail the strategies you employed, such as understanding customer needs or building rapport with clients, which directly ties into your potential success as a Leasing Consultant.

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What strategies do you use to build relationships with potential residents?

Explain your approach to establishing connections, such as actively listening to their needs and providing personalized experiences. Emphasize how relationship-building is crucial in your role as a Leasing Consultant at RiverHouse at The Potomac.

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How do you prioritize your tasks in a fast-paced environment?

Discuss methods you utilize to stay organized, such as creating to-do lists or using time management tools. Highlight your adaptability and focus on how these skills would be beneficial in the dynamic environment at RiverHouse at The Potomac.

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What do you think makes great customer service?

Highlight the importance of empathy, professionalism, and effective communication. Explain how you embody these qualities in your interactions, which is fundamental for a Leasing Consultant at RiverHouse at The Potomac.

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Describe your experience with property management systems and software.

If you have experience with specific property management software, mention it. If not, discuss your strong aptitude for learning new systems quickly and how you’ve applied technology in previous roles to enhance customer service.

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How would you contribute to a positive community environment as a Leasing Consultant?

Talk about your willingness to participate in community events to foster a sense of belonging. Discuss how creating connections among residents contributes to the overall satisfaction and vibrancy of the living environment at RiverHouse at The Potomac.

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What steps do you take to ensure residents have a smooth move-in experience?

Outline your focus on communication, organization, and follow-ups. Stress that a positive move-in experience is crucial for resident retention and satisfaction in your role as a Leasing Consultant.

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What do you know about JBG SMITH and its mission?

Share your understanding of JBG SMITH's commitment to creating engaging and positive community spaces. Mention its recognition as a top workplace, which reflects values that align with your career aspirations and goals.

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Our mission is to own and operate a high-quality portfolio of Metro-served, urban-infill office, multifamily, and retail assets concentrated in the Washington region—and to grow the portfolio through value-added development and acquisitions. We a...

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DATE POSTED
April 10, 2025

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