Job details

Part-Time Key Holder 2354

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SUMMARY

The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.

BRAND AMBASSADOR AND CUSTOMER SERVICE

Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs
Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location
Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor

OPERATIONAL EXCELLENCE

Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision
Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency

BUSINESS ACUMEN

Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events
Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand
Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management
Works with store management to identify opportunities to drive the business and increase sales/profit

INSPIRATIONAL LEADER

Works closely with Store Management to identify key tasks and assists in delegating them to Team Members
Follows up to ensure tasks are completed well and in a timely manner
May act as MOD to open/close store when no member of store management is present
Collaborates with other Team Members or store management on projects in a professional manner

QUALIFICATIONS

Must be 18 years or older and have a high school diploma or equivalent
1+ years of supervisory experience in a customer centric environment
Available to work a flexible schedule, including days, evenings, weekends and holidays

PHYSICAL REQUIREMENTS

Stand during an entire shift (other than normal break time)
Continuously walk around all areas of the store throughout shift
Read written instructions, reports, and other information on paper and computer screens
Orally communicate with customers and other team members on consistent basis throughout their shift
Input data on computer keyboard and handheld units
Use 2-way radios (hear incoming messages and provide verbal response)
Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor
Lift, place, and arrange items on shelves and racks
Bend down and reach above head
Climb and descend ladder
Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lbs on a constant basis, 10lbs on a frequent basis, 10-49lbs on an occasional basis, and 50-97lbs group lifts on an infrequent basis)

This position will be located at:

397 Easton Rd Warrington, PA 18976

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

Medical, Dental and Vision benefit plans
Company-paid basic, Optional, and Dependent life insurance
Long-term disability and Company-paid Short-term disability
Paid Time Off and Sick Time
Tuition Reimbursement
Team Member Discount

For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

Average salary estimate

$30000 / YEARLY (est.)

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$25000K

$35000K

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What You Should Know About Part-Time Key Holder 2354, JOANN Stores

Looking for a part-time position that will bring out your creativity while cultivating a fantastic shopping experience? JOANN in Warrington, Pennsylvania has the perfect job for you as a Part-Time Key Holder! In this role, you'll be the friendly face that greets customers as they walk through the door, using our F.A.S.T. service model to ensure they feel welcomed and valued. You won't just be standing behind a counter; you’ll be actively engaging with customers about their projects and helping them find the perfect materials. You're also stepping into a leadership role, where you'll support the Store Management team by guiding fellow team members, performing operational tasks such as opening and closing the store, and ensuring compliance with our internal procedures. Your ability to drive sales through exceptional customer service, product knowledge, and innovative merchandising will play a key part in our success. As a Key Holder, you'll embody what it means to be a Brand Ambassador, actively promoting store events and building relationships with our customers. JOANN believes in inspiring creativity in everyone, and as a team member, your contribution is vital to making that happen. So, if you’re ready to take on responsibilities like stock management, maintaining a clean store, and leading by example, this is the role for you! Join us at JOANN where you can make a difference, express your creativity, and enjoy the fun of being part of a dynamic team!

Frequently Asked Questions (FAQs) for Part-Time Key Holder 2354 Role at JOANN Stores

What are the main responsibilities of a Part-Time Key Holder at JOANN?

As a Part-Time Key Holder at JOANN, your primary responsibilities will include providing an outstanding customer experience, managing the cutting counter and cash register, and supporting the Store Management team. You'll engage with customers about their projects, assist them in selecting products, and inspire creativity. You'll also take on supervisory duties, ensuring compliance with store policies and helping to drive sales through effective product knowledge.