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Senior Director, Enterprise Systems & Product Management

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Kaseya^® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Job Title: Sr. Director, BIS Product Management

Location: Miami, Florida

Job Summary: We are seeking a highly experienced Senior Product Director to lead a global product management team. The ideal candidate will have extensive experience with Salesforce, CPQ, CRM, Service Cloud and Systems Integrations. This role requires a strategic leader with a proven track record of driving product vision, strategy, and execution.

Key Responsibilities:

Define and drive the product line strategy, ensuring alignment with the overall company vision and goals.

Evangelize the product vision to customers, partners, employees, and investors.

Represent the customer by building impactful, personal customer relationships and bringing the customer's voice into the creation process.

Own requirements, specifications, and release plans, ensuring ongoing customer feedback and validation.

Lead cross-functional teams to achieve revenue and profitability targets.

Collaborate with engineering and user experience teams to define and develop best-in-class product experiences.

Recruit and retain top talent, inspiring the team with genuine enthusiasm and passion.

Lead financial planning and analysis activities, including investment cases, bookings targets, margin analysis, and monitoring the health of the product line.

Develop KPIs to measure and track product performance and success.

Qualifications:

7+ years of experience as a leader in IT or product management.

Extensive experience with Salesforce, CPQ, CLM, CRM, and Service Cloud.

System Integration experience using platforms like MuleSoft, Boomi or similar technologies.

Relevant Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified CPQ Specialist, Salesforce Certified Service Cloud Consultant).

Proven track record of driving product vision, strategy, and execution through scrum processes.

Strong business acumen with knowledge of MSPs and corporate/BIS systems.

Excellent communication and interpersonal skills.

Ability to lead cross-functional teams and manage multiple stakeholders.

Strong analytical and problem-solving skills.

Key Experience:

Salesforce CPQ Configuration and Customization: Proficiency in configuring and customizing Salesforce CPQ to meet business requirements, including setting up product bundles, pricing rules, discount schedules, and approval processes.

Integration Skills: Experience integrating Salesforce CPQ with other systems such as ERP, CRM, and third-party applications using tools like MuleSoft, NetSuite, and Azure AD.

Technical Expertise: Strong understanding of Salesforce platform capabilities, including Apex, Visualforce, Lightning components, and SOQL. Ability to write and review code, perform code reviews, and ensure best practices are followed

Business Analysis and Requirement Gathering: Ability to work closely with stakeholders to gather and analyze business requirements, translate them into technical specifications, and ensure that the CPQ solution aligns with business goals.

Problem-Solving and Analytical Skills: Strong problem-solving skills to identify and resolve issues related to CPQ processes, pricing, and product configurations. Analytical skills to assess the impact of changes and optimize the CPQ system.

Communication and Collaboration: Excellent communication skills to effectively collaborate with cross-functional teams, including sales, finance, and IT. Ability to articulate technical concepts to non-technical stakeholders.

Preferred Qualifications:

Experience with other technologies such as ERPs, Oracle EPM, Mulesoft, Snowflake, and Microsoft.

Experience in managing and innovating business processes and back-office systems.

Knowledge of financial planning and analysis, including investment cases and margin analysis.

Relevant Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Administrator, and Salesforce Certified Service Cloud Consultant

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Average salary estimate

$140000 / YEARLY (est.)

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$120000K

$160000K

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What You Should Know About Senior Director, Enterprise Systems & Product Management, Kaseya Careers

Kaseya is on the lookout for an exceptional Senior Director, Enterprise Systems & Product Management to join our dynamic Miami team! This exciting position provides the perfect opportunity for a strategic leader with extensive experience in Salesforce, CPQ, CRM, and Service Cloud to take the reins of our global product management efforts. As part of our relentless pursuit of excellence, you will not only drive product vision and strategy but also represent our customers' voices in every step of the creation process. At Kaseya, we pride ourselves on our bold and gritty culture, encouraging our employees to go above and beyond for our customers and their careers. You will be at the forefront, inspiring your cross-functional teams to achieve outstanding revenue and profitability targets while nurturing top talents. Your expertise will help us develop industry-leading solutions that not only meet but exceed customer expectations. If you thrive in a fast-paced environment and are passionate about leveraging technology to drive transformative change, we encourage you to apply. Join us at Kaseya, where innovation meets excellence, and let's change lives together!

Frequently Asked Questions (FAQs) for Senior Director, Enterprise Systems & Product Management Role at Kaseya Careers

What are the responsibilities of the Senior Director, Enterprise Systems & Product Management at Kaseya?

The Senior Director, Enterprise Systems & Product Management at Kaseya will lead a global product management team, define the product line strategy, and ensure alignment with the company's vision. Key responsibilities include building relationships with customers, owning requirements and release plans, collaborating with engineering teams, and leading financial planning activities to achieve revenue targets.