Job details

Director of Customer Success

Get a free resume review

At Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever.

Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you!

Currently we are looking to hire a Director of Customer Success to join our team! This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a client-facing role is preferred.

Responsibilities

Lead, grow, and mentor the Customer Success team, including onboarding, support, and account management functions
Develop and execute scalable strategies to increase customer retention, reduce churn, and drive product adoption and expansion
Partner with Sales, Product, and Marketing to ensure a seamless customer journey and advocate for customer needs
Monitor customer health metrics, and proactively address risks and opportunities
Own and optimize the customer lifecycle, including onboarding, training, QBRs, renewals, and upsells
Create playbooks, reporting dashboards, and KPIs to track team performance and customer outcomes
Build strong relationships with key customers and act as an executive sponsor when needed
Implement tools and systems to streamline workflows and improve CS efficiency (e.g., CRM, CSM platforms, automation tools)
Represent the voice of the customer internally and contribute to product and process improvements

Requirements

6+ years of experience in Customer Success, Account Management, or a similar client-facing SaaS role
3+ years of leadership experience managing customer success or post-sales teams
Strong understanding of SaaS metrics, customer health scoring, and lifecycle management
Excellent communication, leadership, and relationship-building skills
Proven track record of improving customer satisfaction, retention, and expansion
Comfortable working in a fast-paced, data-driven, and customer-centric environment
Experience with tools like Salesforce, HubSpot, Gainsight, or similar platforms
Bonus: Background in sales engagement, voice/SMS communication, or CRM integrations

Benefits and Perks

Comprehensive medical, dental, and vision insurance
Unlimited paid time off (PTO), sick leaves, and paid holidays
Complimentary parking in our secure garage
Opportunities for career development and continuous learning
A collaborative, dynamic, and supportive team environment
Pet friendly office!

$130,000 - $160,000 a year

Average salary estimate

$145000 / YEARLY (est.)

min

max

$130000K

$160000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director of Customer Success, Kixie

At Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform, and we're excited to announce an opening for the Director of Customer Success role! This position is based in beautiful Santa Monica, CA, where you will play a crucial role in leading and growing our Customer Success team. Here, you'll be responsible for onboarding new clients, providing stellar support, and managing accounts effectively. You'll also develop strategies aimed at increasing customer retention and driving product expansion, all while collaborating with our Sales, Product, and Marketing teams to ensure an exceptional customer journey. If you have 6+ years of experience in Customer Success or a similar role, plus at least 3 years in a leadership capacity, you may be the ideal person we are looking for. In this role, you’ll create playbooks and dashboards to monitor metrics and performance while also representing the voice of our customers internally to advocate for their needs. And don't worry, you won’t be alone in this! You’ll have the chance to work in a supportive and innovative environment, helping to shape the future of sales engagement. If this sounds like it could be a great fit for you, applying to this position at Kixie could be your next adventure in the tech world!

Frequently Asked Questions (FAQs) for Director of Customer Success Role at Kixie

What does the Director of Customer Success do at Kixie?

The Director of Customer Success at Kixie leads, mentors, and grows the Customer Success team, focusing on onboarding, support, and account management. They develop and execute strategies to enhance customer retention and product adoption and collaborate with other departments to ensure seamless customer experiences.