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Senior Lead - TPM

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At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Technical Program Manager - BFCM

Seeking a Senior Lead Technical Program Manager to lead our Black Friday Cyber Monday (BFCM) readiness efforts. As a founding member of our TPM team, you will play a critical role in ensuring our product remains performant and reliable during the peak season for us and our customers. You will partner closely with Engineering, Product, and Customer Support to define and execute a comprehensive BFCM strategy, including:

Performance and Load Testing: Define and execute rigorous load testing strategies and schedules to identify and mitigate performance bottlenecks.
Capacity Planning: Collaborate with Business Intelligence and Engineering to ensure adequate capacity to handle peak traffic.
Incident Management: Develop and refine incident management processes specific to BFCM, ensuring rapid response and resolution.
Risk Assessment and Mitigation: Proactively identify and mitigate potential risks to platform stability during BFCM.
Cross-functional Coordination: Facilitate communication and collaboration across all relevant teams to ensure alignment and execution.

Ideal Candidate:

Experience as a Technical Program Manager in a high-growth, SaaS environment.
Proven track record of successfully managing large-scale, complex technical programs, ideally with a focus on performance and reliability.
Strong understanding of cloud infrastructure, distributed systems, and performance testing methodologies.
Experience with incident management and crisis communication.
Excellent communication, collaboration, and problem-solving skills.

Technologies/ Skills:

Our tech stack at Klaviyo includes Python as the primary language, Django for the backend, React on the frontend, and everything is hosted on AWS. Experience with these tools, or a background in similar high-performance SaaS environments, is highly preferred.

Massachusetts Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:

$198,000—$297,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here.

Klaviyo Glassdoor Company Review

3.9

Klaviyo DE&I Review

4.2

CEO of Klaviyo

Andrew Bialecki

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Average salary estimate

$247500 / YEARLY (est.)

min

max

$198000K

$297000K

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What You Should Know About Senior Lead - TPM, Klaviyo

At Klaviyo, we’re on a mission to empower creators, and we’re seeking a passionate Senior Lead - Technical Program Manager to join our vibrant team in Boston, MA. As a key player in leading our Black Friday Cyber Monday (BFCM) readiness efforts, you'll make a significant impact on our product's performance and reliability during our peak season. In this role, you’ll be responsible for developing and executing a robust strategy that involves performance and load testing, capacity planning, and incident management. You’ll collaborate closely with Engineering, Product, and Customer Support to ensure seamless coordination and swift response to any incidents. Your background in a high-growth SaaS environment, coupled with your expertise in cloud infrastructure and distributed systems, will be vital in identifying and mitigating risks effectively. If you are an excellent communicator and problem solver, and if you have a passion for ensuring platform stability during critical periods, we would love to hear from you! Join us at Klaviyo where your unique background and experiences will be celebrated, and together, we’ll continue to revolutionize personalized experiences in ecommerce.

Frequently Asked Questions (FAQs) for Senior Lead - TPM Role at Klaviyo

What does a Senior Lead - Technical Program Manager do at Klaviyo?

A Senior Lead - Technical Program Manager at Klaviyo is responsible for overseeing the company's Black Friday Cyber Monday (BFCM) readiness efforts by defining and executing strategies for performance testing, capacity planning, and incident management. This role demands close collaboration with multiple teams to ensure that Klaviyo’s product remains reliable and efficient during peak traffic times.