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Consultant, Digital Health

Job Description

Klick Consulting is seeking a high performing, high achieving and passionate digital health product leader to join our growing team. Klick Consulting works alongside clients and their businesses to improve patient outcomes in healthcare by providing innovation and digital guidance to global clients operating across health, including pharmaceuticals, medical devices and biotech. Headquartered in Toronto, the team is made up of experts in a variety of disciplines, from business strategy to behavioral science to AI/ML.


It’s an exciting time to join Klick Consulting. Health organizations are facing an increasingly complex business landscape that’s changing at an accelerated pace. New technologies are emerging rapidly, government regulations are shifting, the face of competition is changing, and the workforce is more dynamic and empowered than ever. Klick Consulting prides itself on helping clients navigate their problems by taking them from strategy to solution, often testing our results in the market. 


We are looking for an experienced and adaptable consultant, with a background in digital health product development and management, to join our team building digital health solutions for our clients. In this role, you will be responsible for guiding the development of cutting-edge digital solutions from concept to launch. You will work closely with our clients to understand their needs and pain points, and use this information to develop solutions that meet their objectives.


You can learn more about the Klick Consulting team here: https://consulting.klick.com/


Title: Consultant

Location: Toronto



As a Digital Health Consultant on the Klick team, you will be responsible for:
  • Driving the strategic vision, direction, and development of technological solutions for clients
  • Working understanding of Software as a Medical Device development process, Telehealth Platforms / Services
  • Navigating and preparing for regulatory (e.g. FDA), legal, and medical reviews and meetings
  • Management of Klick’s Quality Management System
  • Gathering external research, participating in customer and expert interviews, analyzing client and Klick generated data to inform decision making
  • Developing product roadmaps and feature sets that meet client needs
  • Communicating critical insights visually and verbally
  • Experience running and managing projects, keeping an eye on both long and short term needs
  • Collaborating with team members across a range of disciplines, in service of product development
  • Understanding of agile methodologies is key
  • Engaging directly with a variety of clients, serving as the champion of their product


Requirements:
  • 3+ years’ experience in a product development environment is a must; core focus within the US healthcare space is an asset
  • Experience with software development and project management processes and methodologies
  • Experience managing day-to-day technical and design direction
  • Knowledge of the US (FDA) regulatory landscape in reaction to the development of digital solutions
  • Understanding of ISO13485:2016, and ability to manage a Quality Management System
  • Excellent communication skills and ability to interact effectively with leadership, senior staff and staff in both technical and business areas
  • Ability to work both independently and led teams
  • Experience in gaining alignment or gathering requirements through client working sessions
  • Proven track record in being adaptable and able to pivot quickly to changing needs and requirements
  • Experience in design thinking and future thinking/foresighting is an asset
  • Comfort in leading and participating in co-creational ideation and design exercises
  • Experience in scoping and project planning, in particular in the development of digital solutions
  • Degree in technology or business related field; post-graduate degree an asset, or equivalent vocational experience
  • Working understanding of common fullstack (Node, Angular, React, etc.) and cloud technologies (AWS, GVP, Azure. etc.) is considered an asset


#LI-MK1 #LI-Hybrid


Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.


We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

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What You Should Know About Consultant, Digital Health, Klick

Are you a passionate innovator ready to make waves in the healthcare sector? Klick Consulting is looking for a Consultant, Digital Health to join our dynamic team in Toronto! We focus on enhancing patient outcomes through cutting-edge digital solutions for global clients in pharmaceuticals, medical devices, and biotech. As our Consultant, you will drive the strategic vision and direction of technological solutions, guiding projects from the initial concept to market launch while working closely with clients to grasp their needs and challenges. Your role will involve navigating regulatory landscapes, managing quality systems, and crafting product roadmaps. With a firm grasp of software development processes, you will help our clients thrive in an increasingly complex healthcare environment. Here, collaboration is key; you'll engage with experts in behavioral science, AI/ML, and more, contributing to an innovative culture where diverse perspectives are celebrated. If you have a solid background in digital health product development and are keen to lead impactful projects, this is your chance to take part in a transformative journey. Join us and help shape the future of health at Klick Consulting—where every idea counts and every voice matters!

Frequently Asked Questions (FAQs) for Consultant, Digital Health Role at Klick
What are the main responsibilities of a Consultant, Digital Health at Klick Consulting?

As a Consultant, Digital Health at Klick Consulting, your main responsibilities will include driving the strategic vision for technological solutions, managing product development from concept to launch, preparing for regulatory reviews, and ensuring quality management standards are met. You'll engage with clients to understand their needs, develop product roadmaps, and collaborate closely with a diverse team of experts. These efforts contribute to enhancing patient outcomes and improving healthcare through innovative digital solutions.

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What qualifications are needed for the Digital Health Consultant position at Klick Consulting?

To qualify for the Digital Health Consultant role at Klick Consulting, you should possess at least 3 years of experience in a product development environment, preferably within the US healthcare space. A degree in technology or a business-related field is required; a post-graduate degree can be an asset. Your background should also include familiarity with software development methodologies, project management, and the US regulatory framework. Strong communication skills and the ability to adapt quickly to changing requirements are essential.

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How does Klick Consulting support diversity in the digital health consulting industry?

Klick Consulting emphasizes a culturally inclusive environment by consciously creating a workplace where diversity and various perspectives are valued. We encourage applicants from historically underrepresented communities, including Black, Indigenous, and people of color, as well as persons with disabilities and LGBTQ+ individuals to apply. Our commitment to inclusivity also extends to providing a barrier-free recruitment process and work environment.

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What skills are essential for success as a Digital Health Consultant at Klick Consulting?

Success as a Digital Health Consultant at Klick Consulting hinges on a deep understanding of digital health product development, strong communication abilities, and project management skills. Familiarity with agile methodologies, quality management systems, and the regulatory landscape governing digital solutions is key. Additionally, being adaptable, innovative, and proficient in design thinking will significantly aid in navigating the fast-paced healthcare landscape.

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What kind of projects does a Digital Health Consultant work on at Klick Consulting?

As a Digital Health Consultant at Klick Consulting, you will work on diverse projects aimed at developing impactful digital health solutions for clients across the healthcare spectrum. This could involve anything from creating telehealth platforms to developing software as a medical device. Your role will focus on researching client needs, collaborating with multidisciplinary teams, and ensuring that solutions meet regulatory compliance, all contributing to advancing patient care.

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Common Interview Questions for Consultant, Digital Health
Can you explain your experience with digital health product development?

When answering this question, share specific projects or roles where you contributed to digital health product development. Focus on your understanding of client needs, your ability to navigate regulatory pathways, and how you collaborated with teams to bring products from concept to market.

Join Rise to see the full answer
What methodologies do you use in project management?

Highlight your familiarity with agile methodologies, including Scrum or Kanban. Explain how these frameworks support iterative development and adaptability, making them ideal for the fast-changing landscape of digital health. Discuss specific tools or techniques you utilize.

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How do you handle regulatory compliance in digital health projects?

Discuss your approach to understanding and integrating compliance requirements into product development. Mention your experience with FDA guidelines and quality management systems like ISO13485:2016, and explain the processes you follow to ensure adherence to these standards.

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Can you share a successful project you have led in the healthcare sector?

Detail a particular project where you played a pivotal role. Discuss the project goals, your strategies in leading the team, overcoming challenges, and the impact your solution had on enhancing patient outcomes or improving operational efficiency for the client.

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How do you prioritize the needs of different stakeholders in a project?

Explain your approach to gathering requirements through client interviews and working sessions. Highlight your ability to balance stakeholder needs while maintaining project focus, which ensures all voices are heard and encourages collaboration.

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What strategies do you utilize for effective communication with clients?

In your answer, emphasize the importance of clear and regular communication. Discuss the tools and techniques you use to communicate insights visually and verbally, fostering a strong relationship with clients and ensuring alignment throughout the project lifecycle.

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How do you manage changes within a project scope?

Discuss your ability to adapt to changing requirements by maintaining open lines of communication with clients and teams. Highlight your experience in scope management and how you've successfully integrated changes while minimizing disruption.

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What role does teamwork play in digital health product development?

Illustrate how collaboration across diverse disciplines is crucial for success in digital health. Share examples of how teamwork has led to innovative solutions, and the importance of creating an inclusive culture that capitalizes on varied perspectives.

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Can you describe your experience with quality management systems?

Detail your familiarity with managing quality management systems, particularly in the context of software and product development. Discuss specific standards you’ve worked with, such as ISO13485:2016, and how these systems support overall project success and product safety.

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What innovative technologies do you think will shape the future of digital health?

Share your insights on emerging technologies, such as AI, telehealth, and personalized medicine. Discuss how these innovations are reshaping the healthcare landscape and why it's crucial for consultants to remain ahead of the curve by embracing these developments.

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Klick Health is committed to shaping the future of digital health.

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DATE POSTED
April 2, 2025

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