Job details

Consultation Service Specialist - North America

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Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

POSITION SUMMARY

As a Consultation Specialist, your primary responsibility will be to provide Consultation Services, Consultation Service training, and technical support to frontline units. This will ensure they possess the necessary resources and capabilities to introduce high-end products and services to the market. Service products include RailQ and RailQ3D runway surveys, Crane Q (Crane geometry), Gear Case Inspections, CRS, RopeQ, and more. You will collaborate closely with the FOMs to offer technical support to local service management, trainers, and product champions.

RESPONSIBILITIES:

• Perform Consultation Services related surveys and Inspections as assigned

• When assigned provide Consultation Services classroom and field training to local technicians.

• When assigned provide Consultation Services classroom to Sales resources.

• Perform other duties as assigned.

Qualifications

REQUIRED SKILLS & COMPETENCIES:

• At least 5 years of experience in field service.

• Prior training in Crane Geometric services is considered advantageous.

• Essential attributes for success in this position include excellent interpersonal skills, initiative, and a strong service mindset and attitude.

• Proficient with Microsoft Office programs such as Word, Excel, and PowerPoint.

• Ability to work independently with little or no supervision.

• Self-motivated.

EDUCATION & EXPERIENCE:

• Prior training in consultation services (RailQ, RailQ 3D, Crane Geometry, RopeQ

OTHER REQUIREMENTS:

• Ability to travel internationally, locally and outside the service area for operational requirements & training when necessary.

• 50-60% Travel required.

Additional Information

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Consultation Service Specialist - North America , Konecranes

At Konecranes, we're on the lookout for a passionate and skilled Consultation Service Specialist in North America. Located in Springfield, OH, this role is all about ensuring our frontline units have everything they need to succeed in introducing high-end products and services. In this position, you'll dive into performing various consultation services, like Crane Geometry and inspections, and delivering classroom and field training to technicians and sales resources. Your incredible interpersonal skills and service mindset will play a critical role in collaborating with local service management and product champions. With over five years of field service experience under your belt, and ideally, some training in crane geometric services, you'll thrive in our dynamic environment where independence and self-motivation are key. At Konecranes, we're not just about lifting materials; we're about elevating our team members. Join us in creating a unique and diverse workplace where everyone can contribute their best. We offer competitive benefits including healthcare, a solid 401k plan, generous vacation time, and more to ensure you're well taken care of while you help us move what matters. Ready to make an impact? Let's connect and see how you can become part of our journey!

Frequently Asked Questions (FAQs) for Consultation Service Specialist - North America Role at Konecranes

What are the main responsibilities of a Consultation Service Specialist at Konecranes?

The Consultation Service Specialist at Konecranes focuses on providing various consultation services, including conducting inspections, surveys, and offering training for local technicians and sales resources. You'll work closely with frontline units to ensure they receive the necessary support and resources to introduce our high-end products successfully.