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Supervisor, Public Safety (Night Shift)

Your job is more than a job.The Supervisor, Public Safety NOEH is responsible for providing a safe and secure environment for patients, visitors, physicians, and staff. Serves as a working supervisor for a shift of security officers involved in patrolling and checking the hospital buildings and facilities.Your every daySupervision:• Supervises employees including planning, scheduling, organizing and directing work, training personnel and recommending applicants for employment or for discipline, termination, or retention. Also performs new employee shift orientation, competency assessment, performance evaluation, and handling of personnel matters as delegated/designated.• Assigns placement of officers and monitors compliance.• Maintains high visibility with behavioral health unit(s), exterior, interior, and emergency room patrol.• Ensures all shift supervisory duties are completed error free and on-time. Supervises the shift in accordance with department policies and procedures to provide quality security services.• Maintains employee accountability with all hospital policies and procedures. Encourages participation from employees in the ongoing delivery of care/services and maintains high morale.Ensures development of reports as scheduled and follow-up:• Ensures that the appropriate security incident reports, related forms are reviewed and submitted to the leader(s).Maintains a security posture in accordance with department policies/procedures and/or as directed:• Ensures that the components of the electronic security system(s) are operational and monitored and that security patrols are established, monitored, and documented.• Ensures the assigned posts are established and monitored for effectiveness making sure hospital and associated grounds are secured as appropriate.• Ensures valuables are accounted for and secured upon receipt.• Takes predetermined action and renders assistance in emergencies such as accident, fire, and illness.• Communicates with service users about security needs and problems.Oversees shift training plans and conducts informal training:• Monitors the security department's activities and officers' responses.• Analyzes emergency situations, makes quick responsible decisions, develops and implements a sound plan of action to neutralize the situation or resolve the problem, incident, or vulnerability.• Ensures training of staff and recommends key points for performance reviews of security force.This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.Your must haves• Required: High School Diploma/GED or equivalent AND 2 years of experience in Security / Law enforcement--hospital public safety. (CHNOLA / NOEH / Touro / WJMC)• Preferred: Associate's Degree in Law Enforcement. (CHNOLA / NOEH / Touro / WJMC)Licenses and Certifications:• Certification Name: Basic Life Support HeartSaver & First Aid• Required• Issuer: American Heart Association• Licensure Speciality: Training Certification• Entity: CHNOLA/NOEH/Touro• Certification Name: Non-Violent Crisis Prevention• Required• Issuer: Crisis Prevention Institute• Licensure Speciality: Certification• Entity: CHNOLA/NOEH/Touro• Certification Name: Defensive Driving Certification• Required• Issuer: Defensive Driving Certification Issuer• Licensure Speciality: Certification• Entity: WJMC• Certification Name: Annual Baton Training• Required• Issuer: LCMC Health• Licensure Speciality: Training Certification• Entity: NOEH/Touro• Certification Name: Annual Firearm Training• Required• Issuer: LCMC Health• Licensure Speciality: Training Certification• Entity: NOEH/Touro/WJMC• Certification Name: Certified Healthcare Protection Administrator• Issuer: International Association for Healthcare Security & Safety (IAHSS)• Licensure Speciality: Certification• Entity: WJMCWORK SHIFT:Nights (United States of America)LCMC Health is a community.Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinaryAbout New Orleans East HospitalNew Orleans East Hospital, vital to LCMC Health’s incredible community of care, has been New Orleans East’s and the surrounding community’s trusted healthcare leader since 2014, embodying our mission of not only superior care, but healthcare with heart, courtesy, concern, kindness, and welcoming spirit for everyone. Learn more about New Orleans East Hospital and our Leapfrog “Grade A” Hospital Safety distinction.Your extras• Deliver healthcare with heart.• Give people a reason to smile.• Put a little love in your work.• Be honest and real, but with compassion.• Bring some lagniappe into everything you do.• Forget one-size-fits-all, think one-of-a-kind care.• See opportunities, not problems – it’s all about perspective.• Cheerlead ideas, differences, and each other.• Love what makes you, you - because we doYou are welcome here.LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.Simple things make the difference.1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
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What You Should Know About Supervisor, Public Safety (Night Shift), LCMC Health

Are you ready to lead a team that ensures the safety and well-being of others? As the Supervisor of Public Safety at New Orleans East Hospital (NOEH), you will play a pivotal role in maintaining a secure and welcoming environment for everyone within our facility. Your typical night will involve supervising a dedicated crew of security officers who patrol the hospital grounds, assist staff, and ensure that our patients, visitors, and physicians feel safe. With your expertise, you’ll be planning, scheduling, and directing the daily operations, making sure that every shift runs smoothly. You’ll handle various personnel matters, conduct training sessions, and ensure that each officer is well-prepared to respond to emergencies, whether it’s a fire, an incident, or a health crisis. Not only will you oversee the submission of security incident reports, but you’ll also monitor the effectiveness of electronic security systems and maintain high visibility throughout the hospital. Your leadership will inspire your team to keep morale high and actively engage in delivering quality security services. This position is essential in instilling a culture that values compassion—because we believe healthcare should come from the heart. It’s not just about keeping people safe; it’s about making them feel cared for and respected. If you have a passion for public safety and a commitment to community well-being, New Orleans East Hospital is excited to have you on board. Join us to ensure that every night shift not only keeps our community safe but also brings a smile to those we serve.

Frequently Asked Questions (FAQs) for Supervisor, Public Safety (Night Shift) Role at LCMC Health
What are the key responsibilities of a Supervisor, Public Safety at New Orleans East Hospital?

As a Supervisor, Public Safety at New Orleans East Hospital, your primary responsibilities will include supervising security officers, ensuring compliance with policies, handling personnel matters, and conducting security patrols. You’ll also be tasked with training staff and responding to emergencies effectively, ensuring that safety is a top priority for our patients and visitors.

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What qualifications are required for the Supervisor, Public Safety position at NOEH?

To qualify for the Supervisor, Public Safety position at New Orleans East Hospital, candidates should have a High School Diploma/GED or equivalent, along with two years of experience in security or law enforcement, particularly in a hospital environment. Preferably, an Associate's Degree in Law Enforcement is desired. Additionally, various certifications, including Basic Life Support and Non-Violent Crisis Prevention, are mandatory.

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How can a Supervisor, Public Safety ensure a safe environment at NOEH?

A Supervisor, Public Safety at New Orleans East Hospital can ensure a safe environment by conducting regular patrols, monitoring security systems, and maintaining high visibility in critical areas. You’ll also be responsible for responding to incidents swiftly, training staff on protocols, and fostering a culture of accountability and awareness among security personnel.

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What qualities are essential for success as a Supervisor, Public Safety at NOEH?

Success as a Supervisor, Public Safety at New Orleans East Hospital requires strong leadership skills, quick decision-making capabilities, and excellent communication abilities. A compassionate approach and a commitment to team morale are crucial, as well as the capacity to handle emergencies efficiently and effectively.

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What kind of training is provided for the Supervisor, Public Safety role at New Orleans East Hospital?

In the Supervisor, Public Safety role at New Orleans East Hospital, candidates can expect thorough training that includes emergency response protocols, incident reporting procedures, and training in conflict resolution. Ongoing development opportunities will ensure that you are up-to-date with the best practices in public safety and security.

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Common Interview Questions for Supervisor, Public Safety (Night Shift)
Can you describe your experience in supervising security personnel?

When responding to this question, emphasize your previous management or supervisory roles, detailing specific instances where you successfully led a team, improved safety protocols, and trained staff. Highlight your ability to communicate clearly and create a supportive environment that promotes teamwork.

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How do you handle emergency situations in a healthcare setting?

Discuss your methodical approach to emergencies, including assessing the situation, prioritizing safety, and executing protocols effectively. Share a specific example of a past experience where you maintained composure and led a successful resolution.

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What strategies would you implement to promote a strong security culture at NOEH?

Talk about the importance of training, open communication, and strong leadership in building a security culture. Offer specific strategies such as regular drills, feedback loops, and recognition programs to motivate and engage your team.

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What role does customer service play in the Supervisor, Public Safety position?

This role is fundamentally about serving others. Highlight how offering respectful and compassionate service can enhance patient and visitor satisfaction. Discuss how you would train officers to prioritize customer service alongside their security responsibilities.

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How do you stay updated on best practices in public safety and security?

Mention your commitment to ongoing education through professional development courses, attending workshops, and staying active in relevant associations. Discuss the value of networking with peers in the industry and integrating learned practices into your team’s operations.

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Can you give an example of a difficult situation you encountered in your previous roles?

Share a specific challenge you faced, focusing on your problem-solving skills. Walk interviewers through your thought process in evaluating the situation, the actions you took, and the positive outcome that resulted from your approach.

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What is your approach to conflict resolution among team members?

Discuss the importance of active listening and mediating discussions fairly. Emphasize your belief in maintaining a respectful work environment and how you would encourage team members to express their concerns productively to foster harmony.

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What certifications do you currently hold that would benefit the Supervisor, Public Safety role?

Detail your relevant certifications, such as Basic Life Support, Non-Violent Crisis Prevention, and any others that apply to the healthcare and security fields. Explain how these certifications prepare you for the responsibilities of the position by equipping you with specialized knowledge and skills.

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How would you measure the effectiveness of your security team?

Explain how you would utilize KPIs such as incident reports, response times, and employee feedback to assess your team's effectiveness. Discuss the importance of continuous improvement based on these evaluations, engaging your team in the process.

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Why do you want to work at New Orleans East Hospital as a Supervisor, Public Safety?

Share your enthusiasm for the organization’s mission and values, and how your career goals align with them. Discuss the specific aspects of the hospital culture or community impact that resonate with you, showcasing your commitment to making a difference in the lives of patients and visitors.

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Health, care, and education beyond extraordinary.

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DATE POSTED
November 16, 2024

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