As an Automotive BDC Admin at Hudson Ford, your main responsibility is to manage customer relationships across parts, service, and sales departments. You'll be in charge of gathering and processing customer information to maintain a follow-up database, scheduling appointments, and increasing customer retention through efficient communication and sales tactics.

To qualify for the Automotive BDC Admin role at Hudson Ford, you should possess a high school diploma or equivalent and be at least 18 years old. Basic computer and phone skills are essential, alongside the ability to present information clearly and manage your time effectively. Previous experience in customer service can significantly enhance your candidacy.

Hudson Ford is committed to growing not only as a company but also its people. They provide access to the Lithia Learning Center, which offers a variety of training and learning opportunities that will help you develop your skills and advance in your career.

Hudson Ford provides a best-in-class benefits package, including competitive pay, medical, dental, vision plans, paid holidays, short and long-term disability, life insurance, a 401(k) retirement plan, and wellness programs. You also receive employee discounts on vehicle purchases, making it even more rewarding to work in the automotive industry!

The Automotive BDC Admin plays a pivotal role in enhancing customer satisfaction at Hudson Ford by effectively managing customer follow-ups, facilitating communications, and ensuring that every customer has a positive experience with the dealership. Your ability to understand and address customer needs directly impacts their loyalty and overall satisfaction.

Essential skills for an Automotive BDC Admin include strong communication and interpersonal skills, the ability to organize and manage time effectively, proficiency in basic computer skills, and a solid understanding of customer service best practices. Highlighting your experience in these areas during the interview can make you stand out.

When answering this question, share a specific incident that showcases your problem-solving skills and customer service abilities. Discuss how you remained calm, listened to the customer’s concerns, provided a solution, and how the situation ended positively to highlight your effective customer relationship management skills.

Describe your prioritization strategy, emphasizing the importance of managing customer inquiries and follow-ups as they arise. You might mention using tools to track tasks, focusing on urgent needs first, and remaining adaptable to shifts in customer demands.

Discuss your approach to maintaining a follow-up database, setting reminders, and scheduling calls to ensure you keep in touch with customers. Mention the importance of personalization in follow-ups and how it enhances customer relationships.

Express your enthusiasm for the automotive industry and your admiration for Hudson Ford’s commitment to customer service and employee development. Share how your values align with the company’s mission to grow both the business and its people.

Explain how staying organized helps you manage multiple tasks effectively. Discuss techniques you use, such as prioritizing tasks, using technology to keep track, and remaining calm under pressure, to ensure that all customer needs are met.

Mention specific customer relationship management (CRM) software or other productivity tools you’ve used that are relevant to the Automotive BDC Admin role. Highlight how these tools have helped you in managing customer data and following up efficiently.

Provide an example of a situation where you went above and beyond to help a customer. This could involve taking extra time to understand their needs, offering additional support, or ensuring a speedy resolution to their inquiries.

Discuss your commitment to continuous learning, mentioning resources you regularly consult, such as automotive news websites, manufacturer training sessions, and workshops. This shows your proactive nature in providing accurate information to customers.

Highlight the importance of effective communication and empathy in customer service, especially in a dealership setting where building long-lasting relationships with clients can significantly impact overall business success.