Technical Program Manager

As a Technical Program Manager at LivePerson, your primary responsibilities include overseeing the product lifecycle from ideation to post-launch enhancements. You'll need to define PLM strategies, lead cross-functional teams, optimize processes, and ensure that all stakeholders are aligned with project timelines and objectives. You'll also report on product lifecycle health and present issues to senior leadership, offering strategic recommendations to overcome challenges.

To qualify for the Technical Program Manager role at LivePerson, candidates should possess a Master’s or Bachelor’s degree in Computer Science, Engineering, or related fields, alongside 7+ years of technical project management experience. Familiarity with product lifecycle management, Agile methodologies, and expertise in leading cross-team programs are essential. Strong communication skills and a customer-centric mindset will be critical for ensuring alignment with both business and user needs.

At LivePerson, we are committed to fostering the growth and development of our Technical Program Managers. We provide access to training resources, opportunities for mentorship, and an open culture that encourages innovative thinking. By joining our team, you will find a supportive environment that invites questions and challenges, empowering you to enhance your skills and shape your career path thoughtfully.

Technical Program Managers at LivePerson enjoy a remote-first working environment that values flexibility and work-life balance. You will have the freedom to work from anywhere, allowing you to maintain a healthy lifestyle while driving impactful projects. Our company culture emphasizes collaboration, inclusion, and the opportunity to contribute to meaningful initiatives that resonate with our values.

A Technical Program Manager at LivePerson should be versed in Agile and Lean methodologies, alongside a strong grasp of product lifecycle best practices. Familiarity with Generative AI, Large Language Models (LLMs), and AI-driven product development is beneficial. Technical acumen in overseeing feature rollouts and coordinating complex program timelines will also enhance your effectiveness in this role.

When answering this question, emphasize your direct involvement in managing product lifecycles, detailing specific projects where you defined phases, set milestones, and drove initiatives from conception through to successful launches. Share challenges you faced and how you overcame them, highlighting your strategic thinking and collaboration skills.

To effectively prioritize tasks, reference your Organizational and time management skills. Discuss how you assess the urgency and importance of each task, possibly using frameworks like the Eisenhower Matrix. Provide examples of how you kept track of various moving parts while ensuring alignment among stakeholders.

Highlight your proactive communication techniques. Share the tools and methods you use to keep teams informed, such as regular status updates, collaborative platforms, and scheduled check-ins. Discuss the value of transparency and how it fosters trust and alignment among team members.

When answering this question, illustrate your ability to foresee potential risks by giving a specific example. Discuss the steps you took to mitigate the risk and the outcome of your actions. Emphasize your critical thinking skills and your capacity to remain agile in challenging situations.

Discuss different metrics or KPIs you monitor to assess product performance post-launch, such as user engagement or satisfaction ratings. Explain how you use analytics tools to gather data and how you analyze it to inform future iterations or optimizations, emphasizing your data-driven approach.

Share a specific example demonstrating your ability to balance competing priorities. Discuss how you assessed each task’s importance based on business objectives and stakeholder needs. Highlight your negotiation skills and how you kept open lines of communication with all affected parties to ensure alignment.

Highlight your commitment to alignment by sharing how you communicate overarching company goals to your team. Discuss how you incorporate these objectives into your team's roadmaps and daily activities, ensuring that every team member understands their role in achieving these goals.

Emphasize the importance of customer feedback in guiding product decisions. Provide examples of how you gather and analyze feedback, using it to inform revisions or new features that better meet user needs. Showcase your commitment to a customer-centric mindset as an integral part of the PLM process.

Detail your familiarity with Agile practices, including your experience leading Agile teams or implementing Scrum processes. Discuss how Agile methodologies inform your project management style, emphasizing your ability to adapt to changes and foster a collaborative team environment focused on continuous improvement.

While there are many important skills, communication is often the most critical. Discuss how effective communication facilitates collaboration, alignment, and timely decision-making across various teams. Share your strategies for ensuring clear communication, including active listening and providing updates, to illustrate your point.