Senior Product Manager – Semantic Analytics

As a Senior Product Manager at LivePerson, you'll be responsible for owning the vision, strategy, and roadmap for our Semantic Analytics portfolio. This includes defining product KPIs, GTM strategies, collaborating with cross-functional teams, and integrating Generative AI into our analytics tools. Your role will significantly influence how enterprises extract meaningful insights from conversational data.

The ideal candidate for the Senior Product Manager role at LivePerson should possess at least 7 years of product management experience, particularly in enterprise analytics, AI, or SaaS. A deep understanding of NLP/NLU, semantic analytics methodologies, and a proven record in launching impactful data-rich products are essential to succeed in this role.

LivePerson fosters an inclusive workplace culture that encourages continuous learning and professional development. As a Senior Product Manager, you will have opportunities to innovate and improve our products while collaborating closely with an array of talented individuals across various departments. The supportive environment at LivePerson enhances growth and empowers you to reach your full potential.

The Senior Product Manager position at LivePerson is designed with flexibility in mind. As a remote-first company, we offer the freedom to work from anywhere without defined working hours, providing you with a work-life balance that is aligned with your personal needs and lifestyle.

At LivePerson, a Senior Product Manager can expect an array of compelling benefits, including 33 days of personal time off, a pension scheme with a generous company contribution, internet reimbursement, volunteering days, and modern equipment like the MacBook Pro. We are committed to creating an enriching and supportive workplace for our employees.

For this question, focus on outlining your experience in managing products within AI or analytics environments. Share specific projects you've led, methodologies you've utilized, and highlight measurable impacts these projects had on user engagement or business outcomes.

Discuss your approach to feature prioritization, which often involves balancing customer needs, market trends, and business objectives. Explain any frameworks you follow — such as RICE or MoSCoW — and provide an example of a particularly challenging prioritization decision you've made.

Talk about various methods you've used to gather customer insights, such as surveys, interviews, user testing, and data analytics. Be sure to include how you've transformed these insights into actionable product features that drive customer engagement.

When answering, describe a specific product launch you oversaw from conception to post-launch analysis. Discuss the steps you took, the teams involved, and how the launch metrics reflected its success, emphasizing your role in the process.

Share an experience where you navigated a conflict involving team members from different areas, emphasizing your communication skills and how you strive for collaboration. Include your methods for creating a constructive dialogue and building consensus.

Articulate your insights on current trends in semantic analytics and AI. Discuss how these trends can influence product strategy and customer engagement, along with your perspective on emerging technologies that could impact your role.

Detail the metrics and KPIs that you consider when determining product success. Ensure to mention the alignment of these metrics with business objectives and overall market impact, along with any previous experiences that validate your approach.

Provide a comprehensive overview of the data and analytics tools you’re proficient in, discussing how you've utilized them in past roles to derive insights, inform product decisions, and enhance customer experiences based on data-driven approaches.

Discuss the importance of storytelling in communication. Describe how you tailor your messaging to different stakeholders to ensure clarity and alignment, involving illustrative examples of past practices or materials that have proven effective.

Highlight various resources and methods you utilize to keep abreast of industry changes. This can include attending conferences, participating in relevant online forums, subscribing to key publications, and networking with peers in the field.