Senior Technical Product Manager

The Senior Technical Product Manager at LivePerson is responsible for defining product strategy and prioritizing features for Core Messaging. This role involves creating a detailed product roadmap, engaging with enterprise customers for feedback, and collaborating with various teams, including Engineering and Customer Success, to enhance messaging performance. They ensure the platform is designed for scalability and reliability, while also conducting market analysis to remain competitive.

To apply for the Senior Technical Product Manager position at LivePerson, candidates should hold a Bachelor's degree in a relevant field, with an MBA preferred. Additionally, applicants should have at least 7 years of experience in product management, specifically within the SaaS domain. A strong understanding of API, messaging systems, and cloud infrastructure is crucial, along with solid analytical and leadership skills.

LivePerson fosters an inclusive workplace culture that encourages collaboration, innovation, and meaningful connections among team members. As a Senior Technical Product Manager, you'll be part of a remote-first company that values flexibility, with opportunities for personal growth and involvement in community impact initiatives. Regular team bonding events, like pizza days, help maintain a vibrant, cohesive work environment.

At LivePerson, you can expect robust professional development opportunities as a Senior Technical Product Manager. The company encourages continuous learning and growth through collaboration with talented cross-functional teams, exposure to cutting-edge technologies, and responsibilities that allow you to shape the product strategy. Additionally, LivePerson promotes volunteer initiatives, which can enrich your personal and professional journey.

The Senior Technical Product Manager role at LivePerson is significant because it directly influences how effectively billions of messages are processed and routed between brands and customers. By focusing on optimizing the Core Messaging capabilities, this position ensures that customer interactions are seamless, intelligent, and tailored, ultimately enhancing the customer experience and driving business success.

In preparing for this question, highlight specific projects where you've implemented high-scale data processing solutions. Discuss challenges you faced and how you leveraged various technologies or methodologies to overcome them. Emphasize your ability to work with large datasets, ensuring system performance and reliability, which are crucial for the Senior Technical Product Manager role.

When asked about prioritization, share your systematic approach to evaluating customer feedback, market research, and competitive analysis. Outline how you align the product features with business objectives and technological feasibility, ensuring that your prioritization process supports strategic goals while maximizing value for users.

Use the STAR method to structure your response: describe the Situation, the Task, the Action you took, and the Result. Highlight your leadership skills, how you facilitated communication across teams, and the final outcome of the launch. This not only showcases your abilities but also demonstrates your effectiveness in the Senior Technical Product Manager role.

Discuss the various methods you use to gather customer feedback, including surveys, user interviews, and direct customer engagement. Emphasize the strategies you have implemented to translate feedback into actionable product features, and how you prioritize those features in alignment with customer needs and company objectives.

Explain your approach to defining key performance indicators (KPIs) that are relevant to messaging capabilities. Mention metrics such as message delivery rates, latency, user engagement, and customer satisfaction scores. Discuss how you use data analysis to assess these metrics and drive ongoing product improvements, vital for the Senior Technical Product Manager role.

Share strategies such as leveraging cloud infrastructure, adopting microservices architecture, and performance testing during the development phase. Talk about past experiences where you successfully engineered products to handle high traffic and ensure seamless performance, which is pivotal for the Senior Technical Product Manager role you are aiming for.

Discuss your continuous learning habits, such as following industry-leading publications, attending conferences, or engaging in professional networks. Highlight how you apply these learnings to inform product strategy and innovation as a Senior Technical Product Manager, ensuring that LivePerson stays ahead of the curve.

Explain your philosophy on teamwork and collaboration, citing examples where you facilitated communication and cooperation among cross-functional teams. Discuss how you leverage diverse perspectives and expertise to drive better product outcomes and enhance the work environment, which is crucial for a Senior Technical Product Manager.

Provide a detailed case where you faced a challenging situation, the analysis you conducted, the solution you proposed, and the resulting impact. This also demonstrates your critical thinking and problem-solving skills, which are essential qualities for the Senior Technical Product Manager position.

Discuss how you build and maintain relationships with key stakeholders, including techniques such as regular updates, transparent communication, and managing expectations. Share examples from your past roles where strong stakeholder management contributed to project success, especially within a Senior Technical Product Manager context.