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Customer Advocate /New Business Sales/

-- We are actively reviewing applications for this position --About LogicManager:LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work®, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.About This Opportunity:We are looking for a driven, high-energy, professional to join our team as a Customer Advocate (New Business Sales). At LogicManager, we take a customer-first approach, prioritizing respect, integrity, and trust in every interaction. Rather than focusing on traditional sales tactics, we empower prospective customers to solve their challenges through a consultative, value-driven process. With our inbound marketing-driven customer acquisition model and innovative guided sales platform, you’ll have the tools and support needed to deliver real, impactful results.What is Customer Advocacy?As a Customer Advocate, you will be responsible for the entire new customer acquisition lifecycle. You’ll clarify customer needs, highlight priorities, and demonstrate how our software solutions align with those needs. This is more than just sales – it’s about building meaningful relationships that help our customers succeed.What You'll Do:• Customer Engagement: Engage 1:1 with potential customers, understanding their challenges and aligning them with our solution packages during initial and subsequent conversations.• Journey Guidance: Guide prospects through the customer journey, highlighting how LogicManager can address their risks and realize their objectives.• Lead Management: Manage a pipeline of inbound qualified leads, initiating and nurturing relationships with prospective customers.• Product Demo: Demo LogicManager’s software to leads generated through inbound marketing.• Professional Development: Achieve qualifications in our leading solution areas, including Enterprise Risk Management, Security & Privacy, and more.• Team Collaboration: Work closely with marketing and tech teams to refine existing solutions or launch new products.• Value Contribution: Offer your insights, strategies, and vision to reinforce our company's values, culture, and future aspirations.About You and What Skills You'll Need:• Experience: 2+ years in a full-cycle sales role at a B2B SaaS company• Soft Skills: You bring outstanding communication skills, a strong ability to analyze and solve problems, and advanced reading comprehension. With a positive, accountable mindset, you're goal-oriented and consistently track your progress to achieve objectives.• Work Eligibility: Authorized to work in the US (sponsorship not available).What Sets LogicManager Apart?- Award-Winning Community: Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of a Great Place to Work® each year since 2016. As LogicManager flourishes, we're dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.- Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, 401(k) with matching, flexible paid time off, and more. We also celebrate our successes with frequent company-sponsored activities and events.- 100% Remote Workforce: We believe in the quality of work over its location, fully supporting and offering a 100% remote work experience to our team.- Global Presence: We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC).Please note: You must be authorized to work in the US, as we currently cannot provide sponsorship.Common Traits That Make Someone Successful at LogicManager:- Empathy: Tune into the emotions and experiences of others to create meaningful connections.- Abstract Thinking: Grasp complex, non-physical concepts that drive forward innovative ideas.- Puzzle-Solving: Connect diverse information and approaches to generate creative solutions.- Imagination: Develop new ideas, visions, and possibilities to push boundaries.- Critical Thinking: Analyze situations, making informed decisions based on logic and reason.- Complex Problem-Solving: Break down intricate challenges into manageable steps.- Narrative Reasoning: Understand, remember, and convey stories that shape our business.- Dynamic Reasoning: Reflect on observations and past experiences to inform present decisions.LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes.LogicManager's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.Original job Customer Advocate /New Business Sales/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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What You Should Know About Customer Advocate /New Business Sales/, LogicManager

Are you ready to join a team that's redefining what it means to be a Customer Advocate in New Business Sales? At LogicManager, located in the vibrant city of New York, NY, we're excited to welcome a new member to our customer-centric team. As the leading provider of Risk Management Software, we're passionate about helping organizations navigate the complexities of today's economy while fostering Environmental, Social, and Governance (ESG) practices. Our innovative and supportive remote work environment allows you to balance your professional and personal life while thriving in a Great Place to Work®. In this role, you won't just be making sales; you'll be building lasting relationships with potential customers, guiding them through the entire acquisition lifecycle, and uncovering their unique challenges. With your 2+ years of B2B SaaS experience, you'll leverage your outstanding communication skills and problem-solving abilities to truly understand customer needs and demonstrate how LogicManager's software can empower them. You'll engage with inbound leads, manage your pipeline, conduct engaging product demos, and collaborate with marketing and tech teams to continuously enhance our solutions. At LogicManager, we're not only here to drive sales; we’re on a mission to make a positive impact on our customers and community. If you’re looking to join a dynamic team that values empathy, creativity, and critical thinking while providing great benefits, flexible time off, and professional development opportunities, then this is the job for you!

Frequently Asked Questions (FAQs) for Customer Advocate /New Business Sales/ Role at LogicManager
What does a Customer Advocate in New Business Sales at LogicManager do?

As a Customer Advocate in New Business Sales at LogicManager, you will engage with potential customers, manage a pipeline of inbound leads, and guide prospects through their journey, ensuring they understand how our Risk Management Software can address their unique challenges.

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What qualifications are needed for the Customer Advocate role at LogicManager?

To be considered for the Customer Advocate position at LogicManager, you should have at least 2 years of experience in a full-cycle sales role within a B2B SaaS environment, along with excellent communication and problem-solving skills.

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What is the work environment like for a Customer Advocate at LogicManager?

LogicManager offers a 100% remote work environment, promoting work-life balance and collaboration among team members, allowing you to thrive in a supportive and engaging atmosphere that has earned us recognition as a Great Place to Work®.

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What are the main responsibilities of the Customer Advocate position at LogicManager?

The main responsibilities include engaging 1:1 with potential customers, understanding their needs, demoing our software, managing leads, and collaborating with marketing and tech teams to ensure our solutions meet customer expectations.

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What are some traits that contribute to success as a Customer Advocate at LogicManager?

Successful Customer Advocates at LogicManager exhibit empathy, critical thinking, exceptional problem-solving abilities, and strong communication skills, which all play a key role in building lasting relationships with our customers.

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Common Interview Questions for Customer Advocate /New Business Sales/
How can you describe the customer acquisition process as a Customer Advocate?

In your answer, emphasize the importance of understanding customer needs, building relationships, and aligning our software solutions with their challenges, highlighting your consultative approach.

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What strategies would you use to engage potential customers?

Discuss methods such as active listening, tailoring conversations to address customer concerns, and utilizing our inbound marketing strategies to connect with prospects effectively.

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Can you explain how you would manage your sales pipeline?

Detail your approach to lead management, including tracking interactions, prioritizing follow-ups, and nurturing relationships to ensure a smooth transition from interest to sale.

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Describe a successful sales demonstration you've conducted.

Share a specific example highlighting the customer's needs, how you tailored the demo to showcase relevant features, and the outcome of the presentation.

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How do you stay informed about industry trends relevant to your customers?

Mention ways to keep up with industry news, participating in professional networks, and continuing education to ensure you can provide valuable insights to your customers.

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What do you consider your greatest strength in a sales role?

Identify a strength, such as adaptability or communication skills, and provide an example of how it has positively impacted your sales efforts.

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How would you handle objections from a potential customer?

Explain your approach to addressing objections with empathy, actively listening to concerns, and providing clear, factual responses that guide the customer toward understanding our solutions.

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Why do you want to work for LogicManager as a Customer Advocate?

Share your alignment with LogicManager's values, your passion for customer advocacy, and your interest in contributing to a collaborative, innovative, and mission-driven culture.

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How do you define success in a customer sales role?

Discuss your metrics for success beyond sales numbers, such as customer satisfaction, relationship-building, repeat business, and referrals.

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Can you provide an example of a time when you turned a 'no' into a 'yes'?

Provide a narrative describing how you addressed a customer's hesitations, offered tailored solutions, and ultimately secured their commitment.

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LogicManager is a leading provider of SaaS-based Enterprise Risk Management solutions in the US. The LogicManager team is committed to helping businesses of all sizes across all industries manage risks proactively.

17 jobs
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BADGES
Badge Family FriendlyBadge InnovatorBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Reward & Recognition
Open Door Policy
Collaboration over Competition
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 19, 2025

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