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Job details

Retail Trainer

The role

We are looking for an experienced educator who will be in-charge of providing top-notch training and education for our Love, Bonito retail team in the Philippines. The ideal candidate should be a great communicator with excellent public speaking skills, and a deep knowledge of the various aspects within the retail field. You will spread the #LBexperience by training our team to deliver genuine, sincere and authentic service. You will also play an important role in curating the LB retail store experience, and build brand reputation in line with the company goals.

You should have / be 

  • A passion and genuine love for people; with strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and all internal stakeholders
  • Passionate about training, coaching and mentoring across the entire retail organisation
  • Extreme ownership and a performance-driven mindset to meet sales goals
  • The ability to storytell and build the Love, Bonito Retail brand and reputation
  • A Love, Bonito ambassador who believes in and embodies our culture and core values
  • A self-starter, proactive and able to adopt hands-on approach. Get it done right and fast!

Main responsibilities

Training Execution

  • Conduct Onboarding Orientation training so that the retail new hires are aligned on basic store operations, policies and SOPs
  • Conduct core training sessions for the retail organisation using various training methods to engage the retail team, including hands-on and interactive activities
  • Execute the Train-the-Trainers program to train retail store leaders to train their teams in all store operations SOPs 

Analysis and Reporting

  • Evaluate individual performances and provide feedback on employees, both positive and constructive post-training
  • Prepare monthly post-training reports to analyse the effectiveness of training programs within the month
  • Collaborate with Retail Operations Manager and Global Retail Trainer to identify gaps from customer feedback and staff complaints; and determine further training needs and programs

Administrative

  • Oversee the training curriculum in the market by building an effective training calendar
  • Maintain and update the training tracker to ensure completion of training for retail team within targeted timeframes
  • Maintain an accurate database of training materials by determining what changes need to be made and keep the materials relevant and updated (and aid in market localisation, if necessary)

Others

  • Deal with all issues that arise from staff or customers (complaints, grievances)
  • Oversee and manage training costs against budgets

KPIs

  • Retail efficiency and productivity
  • PH Store Experience: NPS
  • Mystery shopper score
  • Team Happiness - 360 review, engagement survey scores
  • Staff career advancement numbers
  • Staff retention rates

Qualifications & Experience

  • Minimum Bachelor’s degree or equivalent is preferred.
  • Minimum 3 years of experience in the retail industry, preferably in fashion/female consumer sector 
  • Minimum 1 years of experience in managing a retail team(s) - both front and back of house
  • Strong communication, presentation and public speaking skills, able to motivate and lead the retail team.
  • Prior experience in preparing brand new training material and delivering trainings
  • Strong ability to get buy in and engage your audience

1. Flexible Work Arrangement

  • Work from anywhere*!
  • Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

  • Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)

3. #TeamLB perks

  • Generous staff discount off LB products
  • Corporate partnerships with a variety of companies
  • Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
  • Internal Referral programme
Love, Bonito Glassdoor Company Review
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Love, Bonito DE&I Review
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CEO of Love, Bonito
Love, Bonito CEO photo
Dione Song
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What You Should Know About Retail Trainer, Love, Bonito

At Love, Bonito, we're on a mission to provide our customers with an extraordinary retail experience, and we're looking for a passionate Retail Trainer to help us achieve that goal! This exciting role doesn't just focus on training; it's about creating a culture that thrives on authentic service and genuine connections. As the Retail Trainer in the Philippines, you will be the energetic force behind onboarding new hires, ensuring they understand the ins and outs of our store operations, policies, and standard operating procedures. Your exceptional communication and storytelling skills will be key as you engage the retail team through dynamic training sessions that incorporate hands-on activities. You'll work closely with store leaders, empowering them through a Train-the-Trainers program to extend your influence. Your analytical side will shine as you evaluate performance, provide constructive feedback, and prepare insightful monthly reports to enhance our training efforts. Additionally, you'll keep our training materials fresh and relevant, adapting them to align with current market needs. With at least three years of retail experience, particularly within the fashion industry, you will bring your management expertise to the forefront. You'll be viewed as a Love, Bonito ambassador, deeply understanding and embodying our core values. If you’re proactive, enjoy mentoring others, and are driven by performance metrics, this could be the perfect fit for you. Join us as we strive to make every interaction memorable and uphold the Love, Bonito brand's reputation - together, we can deliver the #LBexperience our customers love!

Frequently Asked Questions (FAQs) for Retail Trainer Role at Love, Bonito
What responsibilities do Retail Trainers at Love, Bonito have?

Retail Trainers at Love, Bonito play a pivotal role in shaping the retail team's success. They are responsible for onboarding new employees, conducting core training sessions, and executing the Train-the-Trainers program. They evaluate individual performances post-training, prepare detailed reports, and ensure the training curriculum is effective and up-to-date.

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What qualifications are needed to be a Retail Trainer at Love, Bonito?

To become a Retail Trainer at Love, Bonito, candidates should ideally possess a Bachelor's degree and a minimum of three years of retail experience, preferably in the fashion sector. Additionally, one year of management experience, strong communication skills, and a passion for training are essential for this role.

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How can a Retail Trainer improve team performance at Love, Bonito?

A Retail Trainer at Love, Bonito can enhance team performance by delivering engaging training sessions, providing constructive feedback, and collaborating with management to identify specific training needs. Utilizing performance metrics like sales goals and customer feedback allows them to tailor their coaching effectively.

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What is the typical work environment for a Retail Trainer at Love, Bonito?

Retail Trainers at Love, Bonito work in a vibrant environment, often conducting training both in-store and remotely. They enjoy flexible work arrangements, participating in hybrid models that allow them to connect with team members while adapting their schedules to meet core business hours.

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What kind of training methods do Retail Trainers at Love, Bonito use?

At Love, Bonito, Retail Trainers utilize a variety of engaging training methods, including interactive activities and hands-on experiences. This approach not only makes the sessions lively but also helps the team retain essential information more effectively.

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Common Interview Questions for Retail Trainer
How do you approach onboarding new retail employees?

When onboarding new retail employees, I believe it’s important to provide a warm welcome and a comprehensive orientation that covers store operations, policies, and the company culture. I aim to foster an engaging environment where new hires feel supported and encouraged to ask questions.

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Can you describe a successful training program you’ve implemented?

In my previous role, I designed a training program that incorporated interactive elements, such as role-playing and group discussions. This program not only improved staff knowledge about our products but also enhanced their sales techniques, resulting in a notable increase in customer satisfaction scores.

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How do you handle employee performance issues after training?

I address employee performance issues by conducting one-on-one meetings to provide constructive feedback. I focus on identifying specific areas for improvement while effectively communicating what is working well, and I always follow up with additional training as needed.

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What strategies do you use to ensure your training materials are up to date?

I regularly review training materials in collaboration with team members, soliciting feedback to identify any gaps or changes needed. I also stay abreast of industry trends and updates to incorporate relevant content, ensuring our training remains current and effective.

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How do you engage a diverse group of trainees?

I engage a diverse group of trainees by using a mix of teaching methods tailored to different learning styles, such as visual aids, hands-on activities, and interactive discussions. I encourage collaboration and peer learning, fostering an inclusive environment where everyone can contribute.

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How do you measure the success of your training programs?

I measure the success of training programs through key performance indicators, such as sales performance before and after training, customer feedback scores, and employee satisfaction surveys. Analyzing these metrics helps me continually refine training efforts.

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What role does storytelling play in your training sessions?

Storytelling plays a vital role in my training sessions as it helps create emotional connections and makes the content memorable. Sharing real-life experiences or examples allows trainees to relate better to the material and see its practical application.

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How do you adapt your training style for different personality types?

To adapt my training style for different personality types, I strive to understand each trainee's individual preferences early in the process. I adjust my communication style and use varying levels of detail, pace, and participation activities to ensure everyone can engage comfortably.

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Why do you think team dynamics are important in a retail environment?

Team dynamics are crucial in a retail environment because strong relationships among team members lead to better collaboration, improved customer service, and a positive workplace culture. When employees feel connected, they are more likely to work cohesively towards common goals.

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What motivates you as a Retail Trainer?

As a Retail Trainer, I am motivated by the opportunity to impact others' growth and development. Seeing individuals succeed and gain confidence in their abilities is incredibly rewarding, and it inspires me to continually improve my training methods and strategies to support them.

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We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

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Full-time, hybrid
DATE POSTED
March 23, 2025

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