Administrative Support Team, St Charles Town Center - Flex

The Administrative Support Team at Macy’s in Waldorf, Maryland, is primarily responsible for organizing the Store Management Office and executing operational administrative functions. This includes managing scheduling, balancing the vault, handling HR functions, and communicating effectively with customers and coworkers. The team member will also facilitate the hiring process and ensure the store operates smoothly.

To join the Administrative Support Team at Macy’s, a High School Diploma or equivalent is required, along with 1-2 years of related experience. Strong interpersonal skills and the ability to communicate with diverse groups are crucial. Successful candidates will be resourceful, adaptable to changing priorities, and able to work flexible retail hours, including evenings and weekends.

In the Administrative Support position at Macy’s, you can expect a dynamic and inclusive work environment that prioritizes teamwork and creativity. You will be surrounded by passionate colleagues who are dedicated to providing excellent customer service and fostering community connections. Macy’s values work-life balance and provides opportunities for professional growth and recognition.

Macy’s is committed to its employees’ wellness, offering comprehensive health and wellness coverage, a 401(k) match, and paid time off, including eight paid holidays. The company also has an Employee Assistance Program with mental health counseling and legal/financial advice to ensure employees have the support they need, both personally and professionally.

Administrative Support Team members at Macy’s enjoy a robust range of benefits, including merchandise discounts, performance incentives, and an annual merit review. Additionally, Macy’s offers continuous learning opportunities and encourages participation in company initiatives, such as Colleague Resource Groups and volunteer activities, fostering a sense of community among employees.

To prioritize effectively in a busy retail environment, I assess the urgency and importance of each task, focusing first on customer-facing responsibilities and critical operational functions. I maintain a to-do list and use organizational tools to keep track of deadlines and communicate with my team to delegate tasks appropriately.

In a previous role, I encountered a frustrated customer who had an issue with a product. I actively listened to their concerns, empathized with their situation, and worked swiftly to find a resolution, which included offering a replacement or refund. This approach not only resolved the issue but also strengthened the customer’s trust in our service.

I have extensive experience managing communications in team settings, where I ensured information was disseminated effectively through emails, memos, and meetings. I believe in fostering transparency and clarity, encouraging team members to share insights and updates regularly, ensuring everyone is aligned and informed.

I have been involved in various stages of the hiring process, including screening resumes, setting up interviews, and facilitating follow-up communications. I focus on selecting candidates who align with the company’s values and culture, ensuring a positive experience for both applicants and team members throughout the process.

To ensure accuracy when handling cash functions, I follow established protocols for balancing the vault and store checkbook, double-checking my calculations, and maintaining organized records. Additionally, I conduct regular reconciliations and communicate any discrepancies to management immediately to ensure financial integrity.

To maintain an organized workspace, I prioritize creating a clean and efficient environment by decluttering and categorizing paperwork and supplies. I implement systematized processes for filing and tracking communications, ensuring that everything is easily accessible, which enhances productivity and reduces stress.

I embrace changes in priorities by staying flexible and open-minded. I quickly assess the new tasks’ urgency, adjust my schedule accordingly, and communicate with my team if support or resources are needed to manage the changes effectively without compromising on the quality of work.

I am familiar with various administrative tools and software, including Microsoft Office Suite for documentation and communication tasks, as well as specialized HR software for managing payroll and employee data. I am quick to adapt to new technologies and enjoy learning about tools that streamline operations.

Building rapport with colleagues and customers is essential in my role. I make an effort to greet everyone with a friendly smile, engage in meaningful conversations, and demonstrate genuine interest in their needs. I believe fostering these connections enhances teamwork and customer satisfaction.

I was drawn to the Administrative Support Team position at Macy’s because of the company’s rich history and commitment to creating memorable experiences for customers. I admire Macy’s dynamic environment and values of inclusivity, and I am excited about the opportunity to contribute to a team dedicated to excellence in service and community engagement.