Retail Commission Sales Associate - Fine Jewelry, Flushing - Part Time - job 1 of 2

As a Retail Commission Sales Associate in Fine Jewelry at Macy's in Flushing, your main responsibilities include providing exceptional customer service in the Jewelry and Watch Complex, meeting sales goals, promoting loyalty programs, and building lasting relationships with customers. You'll engage with customers to understand their needs, offer personalized product recommendations, and assist them in making purchases that suit their tastes and budget.

To become a Retail Commission Sales Associate - Fine Jewelry at Macy's, you will need 1-2 years of related experience in retail sales, excellent interpersonal skills, and flexibility with working hours, including evenings and weekends. A strong ability to connect with a diverse range of customers and handle multiple tasks efficiently is also important in this role.

Macy's is committed to your professional growth, offering continuous training opportunities in product knowledge through various resources, including technology and vendor partners. Additionally, you have access to leadership development programs, which can help you advance in your career as a Retail Commission Sales Associate in Fine Jewelry and beyond.

As a Retail Commission Sales Associate - Fine Jewelry at Macy's, you can expect a comprehensive benefits package, including health and wellness coverage, a 401(k) match, paid time off, merchandise discounts, and performance-based incentives. Macy's values your well-being and provides various programs to support your career growth and personal development.

Essential skills for a successful Retail Commission Sales Associate - Fine Jewelry at Macy's include strong communication abilities, a keen understanding of customer needs, adaptability to changing priorities, and extensive product knowledge. Additionally, showcasing resourcefulness and reliable organizational skills will contribute to your ability to provide outstanding service in this dynamic retail environment.

When approaching customer interactions as a Retail Commission Sales Associate, I prioritize making each customer feel welcome and understood. I actively listen to their needs and preferences, offer personalized recommendations, and ensure they have a comfortable shopping experience while educating them about the products.

I once had a customer looking for an engagement ring with specific features and a tight timeline. I took the time to understand their needs, provided them with personalized options, and facilitated a quick special order. The customer not only got the perfect ring but also expressed gratitude for the exceptional service, exceeding their expectations.

When dealing with difficult customers, I remain calm and empathetic, seeking to understand their concerns fully. I listen attentively, validate their feelings, and work collaboratively with them to find a resolution that meets their needs, ensuring they feel supported throughout the process.

To meet sales goals, I focus on building rapport with customers, actively promoting our loyalty programs, and upselling complementary items. I also engage in continuous product training to enhance my product knowledge, allowing me to make tailored recommendations that resonate with customers, which in turn boosts sales.

I am passionate about fine jewelry and love helping customers find pieces that celebrate their unique moments. Working at Macy's in the Fine Jewelry department allows me to combine my enthusiasm for beautiful products with my desire to provide exceptional service, creating memorable experiences for customers.

I stay updated on jewelry trends and products by following industry news, engaging with brand partners, and attending training sessions provided by the company. I also explore fashion magazines and social media to understand current styles, which helps me effectively assist customers with relevant recommendations.

I am quite comfortable using point-of-sale systems as I have hands-on experience processing transactions, managing customer orders, and handling returns efficiently. I find these systems enhance the shopping experience, and I continually seek to improve my skills in utilizing them effectively.

If a customer is using a device to shop, I approach them with a friendly demeanor, offering assistance by providing additional product information or comparisons. I encourage them to ask questions and share insights about the products they are considering to ensure they find what best meets their needs.

I contribute to a team environment by fostering open communication and collaboration, sharing best practices, and offering support to my colleagues. I believe in celebrating team successes, providing constructive feedback, and demonstrating respect for everyone’s contributions.

I believe my passion for jewelry, combined with my strong interpersonal skills and commitment to delivering outstanding customer service, makes me an ideal fit for Macy's Fine Jewelry Sales Associate position. I am excited about the opportunity to create joyful experiences for customers while being part of a storied company.