IT Solutions Engineer - Fully Remote - Northeast Area

As an IT Solutions Engineer at Magna5, your primary responsibilities include leading technical discovery sessions, developing managed solutions, validating quotes and proposals, creating Statements of Work (SOWs), and collaborating with the Sales team to drive new business and renewals. You will also participate in technical presentations and ensure alignment across various internal teams for seamless project delivery.

To qualify for the IT Solutions Engineer role at Magna5, you should have at least 3 years of experience in a sales engineering or similar technical role within the IT services realm. Familiarity with Windows systems, networking, cybersecurity, and cloud infrastructure is essential. Preferred qualifications include certifications like VMware VCP, Microsoft 365, and Cisco CCNP to enhance your application.

In the IT Solutions Engineer role at Magna5, you'll need a strong understanding of Windows on-premises systems, networking, cybersecurity, and cloud technologies. Proficiency with Microsoft 365, Azure, as well as experience with RFP processes and documenting solutions will be key in successfully supporting client needs and technical requirements.

Collaboration is at the forefront of the IT Solutions Engineer role at Magna5. You will work closely with Sales Executives to identify new opportunities, cross-functionally engage with procurement and service delivery teams to align solutions, and participate in strategic discussions that enhance client engagement and satisfaction.

As an IT Solutions Engineer at Magna5, you'll have numerous opportunities for growth within the organization. With proven performance, you can progress into senior technical roles, leadership positions, or even specialized paths that align with your interests, such as becoming a Solutions Architect or taking on higher management responsibilities.

During the technical discovery process, I start by engaging closely with the client to understand their specific needs, challenges, and goals. I then conduct assessments to gather technical requirements, analyze current IT infrastructure, and identify potential solutions that align with their objectives. Communication is crucial, so I ensure that I convey the technical details in an easily understandable manner.

Creating a Statement of Work (SOW) involves clear communication of project scope, timelines, costs, and deliverables. I begin by collaborating with relevant stakeholders to outline expectations and requirements. I ensure that the language is precise and tailored to reflect the unique needs of the client while aligning with our internal capabilities to deliver services effectively.

When faced with client objections, I actively listen to their concerns, validate their feelings, and seek to understand the root of the issue. I then provide factual information and examples that address their specific worries, demonstrating how our solutions can overcome those challenges. By maintaining transparency and a solutions-oriented approach, I aim to build trust and confidence.

To manage multiple projects, I leverage tools like Microsoft 365 and project management software to maintain organized documentation and timelines. I prioritize tasks, set clear deadlines, and regularly check in with team members and stakeholders for updates. This helps me ensure that all projects remain on track and that I'm effectively allocating resources where needed.

In a previous role, I worked cross-functionally to develop a comprehensive IT solution for a client. My approach involved initiating communication with the sales, procurement, and service delivery teams to gather insights and align our objectives. By facilitating regular meetings and fostering open communication, we streamlined the process and delivered a solution that exceeded the client’s expectations.

Validating technical proposals involves a detailed evaluation of the proposed solutions against client requirements, technical feasibility, and industry standards. I review all components, including the technology stack, implementation strategy, and resource allocation, to ensure alignment with both the client’s vision and our internal capabilities.

I frequently use software like ConnectWise CPQ, HaloPSA, and Salesforce for quoting and documentation processes. These tools allow me to create accurate quotes, maintain organized records, and collaborate efficiently with other departments, ensuring all documentation supports high-quality service delivery.

To ensure high-quality deliverables, I adhere to established guidelines and processes linked to service level agreements (SLAs). I also conduct thorough reviews of my work, seek feedback from peers, and continuously enhance my technical skills to remain updated with industry best practices, thereby providing excellent service to clients.

My experience with managed services has shown me that they are essential for businesses to remain competitive in today’s tech-driven environment. By providing comprehensive IT solutions that include cybersecurity, cloud services, and 24/7 support, managed services free clients to focus on their core business functions while ensuring their IT infrastructure is robust and reliable.

Building client relationships involves active communication, understanding their needs, and consistently delivering value. I take time to meet with clients, listen to their feedback, and tailor our solutions to best support their objectives. By being transparent and responsive, I strive to earn their trust and foster long-term partnerships.