Business Systems Manager

Digital Control Incorporated (DCI) is the world’s leading supplier of underground locating and steering products for the horizontal directional drilling (HDD) industry. Since the introduction of this revolutionary technology 30 years ago, Digital Control has been at the forefront of trenchless technologies that enable the efficient installation of underground utilities such as fiber optic, telecom, gas, and water lines world-wide. DCI’s products are valued for their durable design, ease of use and uncompromising commitment to customer service.

DCI is seeking a Business Systems Manager in Kent, WA to manage our cloud-based ERP. This position will include software integrations, leveraging technology-based solutions to achieve strategic company goals. If you are passionate about technology, operations, good business practices and can identify opportunities for improvements that align with business objectives then DCI could be a perfect fit for you!

What you’ll do:

• Monitor and maintain the daily operations of the Infor Syteline / CSI ERP systems.
• Enhance the Infor Syteline / CSI ERP systems within the organization to provide ongoing support and improved performance.
• Review CSI monthly enhancement to determine appropriate timing of application of updates; trouble shoot errors caused by enhancements as they occur.
• Assist with back-office design of new/improved system processes required to support processing needs.
• Work closely with stakeholders at multiple levels within the company and technical teams.
• Participate in selection and integration of new/other software to add functionality and help minimize duplicate efforts.
• Act as a liaison between stakeholders, IT and technical teams, ensuring all parties understand needs and constraints.
• Involvement in various phases of the project lifecycle, from requirements, business process analysis, system design, testing, training and post implementation support.
• Provide technical assistance and support for incoming requests and issues related to Infor Syteline / CSI ERP systems.
• Provide technical assistance, and support occasionally includes other computer systems, software, and hardware.
• Follow up with stakeholders to ensure issues have been resolved.
• Assist with SOP reviews as needed to ensure accuracy.
• Create and update comprehensive documentation for system processes and procedures related to this role.
• Train, as necessary, users of ERP systems on proper and efficient utilization of these systems.
• Collaborate knowledge overlap with other integration specialists (i.e. MS Power Platform).

• Bachelor’s Degree ideally in a related field to computer science, information technology, business administration, or related discipline.
• Certifications can enhance qualifications and demonstrate expertise: Certified Business Analysis (CBAP) or Agile Analysis Certification (AAC), Certified Management Accountant (CMA).
• 3+ years of previous experience with Infor Syteline / CSI required, preferable in v.9 and higher.
• Familiarity with best practices for software integration (i.e. data synchronization, security protocols, and performance optimization) and hands-on experience with integration tools and technologies (i.e. RESTful API’s, JSON) and experience utilizing APIs to read/write data.
• Knowledge of commonly used IT concepts, practices, and nomenclature.
• Proficient in Microsoft Excel and other office tools.

Skills:

• Strong analytic and problem-solving skills are essential for identifying problems, analyzing data, and proposing solutions.
• Excellent written and verbal communication skills are critical for interacting with stakeholders, documenting requirements, and presenting findings.
• Understanding of business processes, internal controls, industry trends, and organizational structures is necessary.
• Experience in project management, including planning, organizing, and overseeing projects.
• Must be thorough and pay attention to detail to ensure accurate analysis and documentation.
• Proficiency in data analysis to examine large datasets, identify trends, and report findings.
• The ability to analyze requirements, assess multiple options before reaching a solution, and learn how to prioritize tasks.
• Experience managing database backups required, as well as data analysis and integrity of system.
• Ability to follow instructions and work autonomously, but also able to recognize when internal or outside assistance is required.
• Ability to quickly gain new skills and knowledge when faced with new challenges.

• Unparalleled health benefits (PPO plan with no deductibles, no co-pays, DCI covers 99% of costs)
• Quarterly bonuses: we all share in the success of the company
• Professional development
• 401k match (3% match from DCI regardless of participation, 5% maximum match, 100% vested immediately)
• 22 days PTO
• Parental leave
• Company covers 100% of payroll taxes for state family medical leave
• 11 annual paid holidays plus 1 floating holiday
• Winter break (we are closed the last week of each year)
• See more benefits information here.

Compensation:

• DCI is proud to offer comprehensive compensation packages including competitive base pay and discretionary quarterly profit sharing bonuses to all part-time and full-time team members. Base pay is reviewed at a minimum on an annual basis.
• Pay range: $128,700 - $146,300 per year. To ensure equity, our compensation philosophy is to bring people into new roles in the range of the mid-point of that role. Factors considered for pay include the level of skill, experience, training, external market factors, and internal value.
• Profit sharing bonus: Over the last 3 years, quarterly bonuses ranged between 11% and 27%. Future bonuses could be higher or lower depending on company profits.

Why DCI?

Work hard, play often... DCI employees are innovative and creative. Our open (forest-like) work environment creates free flowing conversations across all functions. We have gaming days; Lego challenges and ping pong matches to build on our creativity when one hits a roadblock. If that is not enough, our employees bring their four-legged companions (dogs) to work and can take them for a walk around the Green River trail.

DCI takes pride in caring a lot about our employees. We believe that employees should not be burdened with benefits expenses, so we provide lucrative health care plans unmatched in most other companies. We also like to eat at DCI and find any excuse to celebrate the most random holidays (Pi Day, Chocolate Ice Cream Day, etc.) We have monthly catered lunches, a fully stocked snack area, sporting tickets, wellness competitions, and most importantly a team of people who will tell you that DCI is the best place they've ever worked. This is evident by our long service team and low turnover.

We Celebrate Inclusion:

DCI is an equal opportunity employer. Employment at DCI is based solely on a person's merit and qualifications directly related to professional competence. DCI does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is DCI’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy includes the full & complete support of the Company and all levels of leadership. Because it's just the right thing to do. We hope you think so too.