Director, Global Privacy

The Privacy compliance function is responsible for helping to ensure regulatory compliance effectiveness throughout Manulife by developing compliance programs, standards, and practices, and facilitating the implementation and accountability of these programs, standards, and practices. 

The Director, Global Privacy, reports to the Deputy Global Chief Privacy Officer and is tasked with providing advice, guidance, management and monitoring of the global privacy program.

Position Responsibilities:

• Developing and maintaining program documents, processes, and workflows to support the ongoing adoption of the global privacy program across Manulife’s businesses.

• Leading the management of privacy issues as they arise, including working with Privacy Legal Counsel, Market CPOs, and Market CCOs as appropriate.

• Providing guidance and oversight on Privacy Risk Management (acting as Line 2) to help ensure compliance with privacy regulatory requirements and Company policies.

• Developing and managing a global monitoring program for privacy compliance control effectiveness through the performance of quality assurance reviews and assessment of key privacy compliance controls; and managing of privacy incidents.

• Helping to drive consistent and efficient approaches to common privacy activities by working with the broader Global Privacy team (including Market CPOs and their teams) and other Line 2 functions.

• Support Key Risk Audit preparation, periodic reporting, process improvements, and facilitate change management, as required.  

Required qualifications:

• 8+ years progressive experience in risk management, compliance or legal roles.

• Bachelor’s degree in law, social sciences, business, IT, or a related field.

• Exceptional writing and oral communication skills.

• Strong and proven program management capabilities and experience.

• Proven interpersonal skills: collaboration and communications skills (oral, written, presentation), ability to build relationships, engage and influence others. Must be comfortable dealing with individuals at all levels of the organization, including senior management.

• Exceptional analytical and problem-solving skills.

Preferred qualifications:

• A master’s degree or relevant certifications (e.g., CIPP, CIPM, CISSP) is preferred.

• Understanding of corporate organizational structures and Canadian regulatory environment.

• Well-developed planning and organizational skills with strong detail orientation.

• Ability to be flexible and adaptable when dealing with change.

• Strong team player, achievement oriented; works well to establish and maintain collaboration.

• Ability to think strategically, assess alternatives for short and long-term impacts and act decisively.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.