Business Analyst - UK

As a Business Analyst at Masabi, your primary responsibilities include collaborating with customers and internal teams to gather insights and identify improvement areas, translating these insights into user stories and requirements, and supporting the development process by refining and clarifying feature requirements. You'll also engage in workshops to map user journeys and ensure that all product features align with user needs and business objectives.

While specific qualifications like a BCS or IIBA certification can be beneficial, they are not essential for applying for the Business Analyst position at Masabi. The fundamental requirement is experience in a similar role within a software or product-led environment, along with a strong ability to turn business challenges into structured, user-centric requirements.

Collaboration is key for Business Analysts at Masabi. You'll work closely with Product Managers, UX Designers, and Engineers throughout the development lifecycle. This interaction ensures that the business context, user experience, and technical feasibility are all well integrated into the product development process, creating a seamless and user-friendly platform.

At Masabi, Business Analysts typically work with Agile delivery practices to ensure swift and effective project management. Familiarity with SDKs, APIs, and various software tools is advantageous, as you will be actively involved in refining requirements and ensuring alignment with both user experience goals and technical capabilities.

The company culture at Masabi is inclusive and open, focusing on innovation, collaboration, and personal growth. Business Analysts will find an environment that encourages sharing of ideas and perspectives, fostering a culture of learning and empathy, where everyone is empowered to be their authentic selves.

When answering this question, highlight your experience in conducting interviews, surveys, or workshops with users. Discuss specific techniques you employed to gather insights, how you translated these into user stories, and the impact that your requirements had on the project's success.

Explain your approach to prioritization by discussing criteria such as user impact, alignment with business objectives, and technical feasibility. Sharing a specific framework or methodology, like MoSCoW or the Eisenhower Matrix, can be helpful in showcasing your structured thinking.

Share a detailed account of a specific project where you faced significant challenges, such as conflicting stakeholder needs or technical limitations. Focus on your problem-solving skills, the steps you took to address the issues, and the ultimate outcome, emphasizing lessons learned.

Discuss your process for creating user stories, including how you gather information from users, involve stakeholders, and utilize templates to structure stories effectively. Emphasize the importance of clarity in acceptance criteria to ensure development teams can execute the tasks without ambiguity.

Describe methods such as journey mapping workshops, persona development, and scenario-based discussions. Share how you gather input from various stakeholders to create comprehensive user journeys that capture different experiences to improve functionality effectively.

Explain your strategy for managing conflicts, focusing on communication and negotiation skills. Share how you involve stakeholders in discussions to reevaluate requirements based on user needs and business goals, ensuring that every voice is heard and understood.

Talk about how you leverage data analysis to inform decision-making, gather user feedback, and assess the effectiveness of features post-implementation. Highlight your experience with analytics tools and how data has influenced your previous recommendations.

Discuss your experience with Agile practices such as sprints, retrospectives, and backlog refinement. Describe how you’ve worked within cross-functional teams to implement Agile principles, emphasizing the positive outcomes on project delivery.

Share your approaches for continuous learning, such as attending workshops, reading industry publications, or participating in online forums. Discuss how keeping informed has positively impacted your work as a Business Analyst, enabling you to bring innovative ideas to the table.

Encourage candidates to thoroughly research Masabi's products and services, particularly the Justride platform. Advise them to prepare specific examples of their past work that highlight their analytical skills and ability to collaborate. Practicing common interview questions and developing insightful questions for the interviewers can also help create a positive impression.