Sales Engineer Director

The Sales Engineer Director at Mashgin is responsible for leading the sales engineering team, providing technical guidance, ensuring successful customer onboarding, and collaborating with the sales and product teams. This role focuses on enhancing the sales process by equipping sales engineers with the necessary tools to secure technical victories, boosting the overall sales velocity.

To qualify for the Sales Engineer Director position at Mashgin, candidates should have a bachelor's degree in Engineering, Business, or a related field, along with 10+ years of experience in sales engineering or technical sales roles. Leadership experience, exceptional communication skills, and the ability to train and mentor sales teams are also essential.

Candidates can look forward to a dynamic and innovative work environment at Mashgin that emphasizes autonomy and a relentless focus on customer experience. This remote position allows for flexibility and collaboration within a small, multidisciplinary team dedicated to breaking new ground in various industries.

The Sales Engineer Director role at Mashgin requires candidates to be willing to travel approximately 50-75% of the time. This travel is essential for engaging directly with clients across the United States, ensuring a strong understanding of customer needs and fostering relationships.

Mashgin provides a comprehensive benefits package for the Sales Engineer Director, including excellent health, dental, and vision insurance, a 401k plan, flexible PTO policy, catered lunches, pet insurance, and a competitive salary with options in a rapidly scaling company.

When answering this question, detail your past leadership roles, emphasizing how you built effective engineering teams and supported their growth. Highlight situations where your team made significant contributions to sales outcomes.

Discuss your strategies for ensuring smooth onboarding processes. You may want to explain the importance of communication with clients, training, and collaboration with technical teams to meet customer expectations effectively.

Talk about your regular practices to stay informed, such as following industry news, attending conferences, or networking with other professionals. Stress the importance of being aware of competitor offerings and market dynamics in guiding your sales engineering efforts.

Share how you create training programs, facilitate knowledge sharing, or implement assessment tools for your team members. Providing ongoing education and resources can empower your team to effectively address customer needs.

Emphasize your familiarity with various CRM systems and how you have used them to enhance sales processes, track customer interactions, and improve team performance. Provide examples of success stories where CRM integration drove positive results.

Prepare a detailed example that showcases your problem-solving skills, the challenges faced, and the strategies implemented to secure a technical win. Highlight the outcomes and how they benefited the company.

Articulate your communication strategy, which may include using analogies, visual aids, or real-world examples. It's crucial to demonstrate how you adapt your messaging based on your audience's level of understanding.

Discuss the importance of customer feedback in shaping product offerings. Share your approach to gathering feedback and collaborating with product teams to ensure that insights directly inform product enhancements.

Provide insights into your priority management techniques, such as using project management tools or regular check-ins to align team efforts. Emphasize the importance of communication and transparency in addressing challenges.

Reflect on aspects such as building relationships, solving customer problems, and facilitating organizational growth. You can connect this motivation to your need for a collaborative environment and a passion for technology.